Question 1

Can I use my current frame with my Tempur-Pedic Mattress?

Accepted Answer

Yes. We design our mattresses to fit most standard size bed furniture and frames.

Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.

If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.

Question 2

How does my new mattress arrive?

Accepted Answer

With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.

The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.

Question 3

What is the difference between Medium & Medium Hybrid in feel?

Accepted Answer

Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.

Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.

Question 4

Do you offer mattresses for RVs, boats, planes or other non-traditional locations?

Accepted Answer

Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.

Call 888-811-5053 to speak with a Sleep Expert.

Question 5

Do you have replacement covers for mattresses?

Accepted Answer

Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.

Question 6

Can I use my current bed frame with a Tempur-Pedic mattress from the Fort Worth Chapel Hill store?

Accepted Answer

Yes, Tempur-Pedic mattresses are designed to fit most standard size bed furniture and frames. For best results, ensure the mattress is on a flat, solid surface with adequate center support if not using a Tempur-Pedic foundation.

Question 7

How are Tempur-Pedic mattresses delivered if I order from the Fort Worth Chapel Hill location?

Accepted Answer

Most select mattresses come with free White Glove delivery, where the mattress is set up in your home and the packaging removed. The TEMPUR-Cloud mattress ships compressed to your door for self-setup, ideal for apartments or narrow hallways.

Question 8

What is the difference between Medium and Medium Hybrid mattresses offered at the Tempur-Pedic Flagship Store?

Accepted Answer

Medium Hybrid mattresses combine Tempur-Pedic’s TEMPUR® material with a coil system for added responsiveness and a slightly softer feel, while Medium non-hybrid mattresses are made of all TEMPUR® foam without coils.

Question 9

Does the Tempur-Pedic Flagship Store offer mattress customization for RVs or boats?

Accepted Answer

Yes, through an authorized customizing partner, the store can provide mattresses in custom shapes and sizes suited for non-traditional spaces like RVs or boats.

Question 10

Are replacement mattress covers available at the Fort Worth Chapel Hill Tempur-Pedic store?

Accepted Answer

Yes, replacement covers for mattresses with removable covers can be ordered online or in-store with help from Sleep Guides, even for older models.

Question 11

What are the store hours for the Tempur-Pedic Flagship Store in Fort Worth Chapel Hill?

Accepted Answer

The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.

Question 12

What payment options are accepted at the Tempur-Pedic Flagship Store?

Accepted Answer

They accept American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing options, Mastercard, and Visa.

Question 13

Which nearby restaurants can I visit around the Tempur-Pedic Flagship Store?

Accepted Answer

Nearby dining options include Mi Cocina for Tex-Mex cuisine, Thailicious for Thai food, Slice City Pizza for pizza, The Purple Cow diner, and Phở Noodle & Grill for Vietnamese dishes. Great places to enjoy a meal before or after mattress shopping.

Question 14

Are there other retail stores close to the Tempur-Pedic Flagship Store for additional shopping?

Accepted Answer

Yes, nearby stores include LOFT for women's clothing and accessories, New Balance for shoes, and Club Champion for golf equipment, allowing you to explore multiple shopping options in one visit.

Question 15

How can nearby health and wellness services complement a visit to the Tempur-Pedic Flagship Store?

Accepted Answer

Facilities such as The Joint Chiropractic and Aspire Allergy & Sinus are close by, which can be convenient for customers seeking chiropractic or allergy care along with solutions to improve sleep quality.

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