Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Fort Worth, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,015 reviews
5 stars
1,179
4 stars
431
3 stars
169
2 stars
71
1 star
165
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others, particularly Carol, were criticized for rudeness and lack of professionalism.
Product Availability
Customers frequently noted that the store generally has a good selection of products, but there were complaints about items being out of stock or inventory discrepancies.
Delivery Issues
Several reviews highlighted significant problems with delivery services, including missed appointments and unprofessional behavior from delivery staff.
Store Environment
The store is often described as clean and well-organized, with many customers appreciating the friendly and knowledgeable staff.
- AHAlbert HurtJan 4, 20265.0I had a Sunday project and needed 2 color matches for my exterior doors and trim . I was worried that since it was so late in afternoon on a Sunday that paint department would be closed early or hard to get any help . I was pleasantly surprised when I was quickly helped by young man named Gavin who helped me get what I needed in no time at all answered all my questions . Definitely impressed with his knowledge and polite positive attitude. Will be back for all my future projects. Oh and color match was perfect. 👍
- ZMZackary McKayDec 30, 20255.0★★★★★ Outstanding Joseph was incredibly knowledgeable and patient when I was struggling to find the right exterior screws. He didn’t just point me in the direction he walked me through the aisle, explained the differences between options, and made sure I got exactly what I needed. Sue was very helpful at the minute key kiosk.
- MGMelody GarciaDec 30, 20254.0Missy is very helpful and provides good customer service.
- LTLuis TorresDec 16, 20251.0drove an hour to pick an item at this store ..when I arrived I was told it was not there even though I called the day before to verify
- DMDaniel MontezDec 2, 20251.0⭐️ 1-Star Review – Unacceptable Customer Service from Carol at Lowe’s (West Fort Worth – Ridgmar Location) I had one of the worst customer service experiences I’ve ever had at this Lowe’s, specifically with an employee named Carol in customer service. From the moment I approached the counter, she didn’t greet me, acknowledge me, or show even basic courtesy. I explained that I was there to make an exchange, and instead of helping, she abruptly said, “Same process,” and snatched the receipt out of my hand. I was exchanging a dryer power cord—purchased as a 4-prong but needed a 3-prong. The item was never installed, never used, and never even taken out of its wrapper. Yet Carol immediately asked, in a very accusatory tone, “Was this used and installed?” I told her no, because it wasn’t. She then insisted, “Well, someone has used it.” At that point I asked her if she was calling me a liar, and instead of clarifying or correcting her tone, she doubled down and said, “No, but someone has attempted to install this.” How she would know that—or why she would assume that—is beyond me. What kind of customer service is that? Why is someone with such a rude attitude even dealing with the public? And the icing on the cake: after realizing I wrote her name down, she suddenly ended the interaction with a sarcastic, “You have a wonderful day.” This was completely unprofessional, disrespectful, and unnecessary. Lowe’s needs to seriously address Carol’s behavior, because no customer should be treated this way. I hope management takes this seriously and ensures no one else has to deal with the attitude and accusations I experienced today.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Fort Worth, TX offer?
Lowe's Home Improvement offers a wide range of products including appliances, bathroom supplies, building materials, electrical items, flooring, lawn equipment, paint, patio furniture, plumbing supplies, tools, and more.
What are the operating hours for Lowe's Home Improvement store in Fort Worth?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates are sent if there are any changes to your order status.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Are there installation services available at Lowe's Home Improvement?
Yes, Lowe's offers various installation services including appliances, cabinets, flooring, lighting, HVAC, and more to help complete your home projects.
What nearby places can I visit around Lowe's Home Improvement in Fort Worth?
Nearby places include Blue Rhino Propane Exchange for propane needs, minuteKEY for locksmith services, and WALMART for additional shopping and services.
How can nearby ATMs like Bank of America and PNC help when visiting Lowe's?
If you need cash or banking services while shopping at Lowe's, nearby ATMs such as Bank of America ATM and PNC ATM provide convenient access to withdraw money or perform transactions.
Are there dining options near Lowe's Home Improvement?
Yes, dining options near Lowe's include Waffle House for breakfast or brunch and Smoothie King for smoothies and refreshments, ideal for a meal before or after your shopping.
Can I find other home-related services near Lowe's?
Yes, nearby services include AllStar Appliance Repairs for appliance repair and several key and locksmith services like minuteKEY and KeyMe Locksmiths, convenient for home improvement needs.