Lowe’s in Fort Worth, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Feedback indicates a significant inconsistency in customer service, with some employees being helpful while others are described as rude or unresponsive.
Product Availability
Customers noted issues with product availability and online ordering, with some items listed as in stock but not found in-store.
Store Condition
The store is generally reported as clean and well-organized, although some customers mentioned outdated equipment like shopping baskets.
Staff Knowledge
While some staff members are praised for their knowledge and helpfulness, others are criticized for being unhelpful or lacking product knowledge.
AM
Abraham Martinez
2 days ago
1.0
Terrible customer service and terrible attitude. Almost like it pains them to do their job.
ZM
Zackary McKay
Dec 31, 2025
5.0
Had a great shopping experience, Janet was very kind and helpful at check out. Have a happy new year!
CS
Cynthia Scaife
Dec 30, 2025
5.0
I’m a do it sulfur and like to get supplies tools and needed items for my projects here at Lowe’s
DJ
Dawn JaneRae
Dec 28, 2025
2.0
Never received help and was not even acknowledged for the incident at exit of store , tried to call store no contact was obtained, person hung up on me
PW
Paul Wei
Dec 28, 2025
1.0
The on-line order system is like a 3rd world country one. It did not work at all. Maybe I will go to home depot to do the business.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Fort Worth, TX?
You can find a wide range of hardware products and construction needs including paint, patio furniture, tools, flooring, appliances, plumbing supplies, outdoor and gardening equipment, and more.
What are the operating hours of Lowe's Home Improvement store in Fort Worth?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if the order status changes.
How do I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. For purchases from Lowes.com, start a return online in your Order History. For in-store returns, provide proof of purchase at the customer service desk.
Which payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What nearby places can I visit for home-related services near Lowe's?
Nearby you can find Blue Rhino Propane Exchange for propane supplies, Minute Key for key and locksmith services, and At Home for furniture and home goods shopping.
Are there dining options near Lowe's Home Improvement in Fort Worth?
Yes, nearby dining options include MrBeast Burger, Bonnell's Fine Texas Cuisine, On The Border Mexican Grill & Cantina, and Edohana Hibachi Sushi, offering a variety of cuisines.
Where can I find pet services near Lowe's Home Improvement?
PetSmart offers pet grooming and other services close to Lowe's, and Banfield Pet Hospital provides veterinary and diagnostic services nearby.
Does Lowe's Home Improvement support community and educational associations?
Yes, Lowe's is associated with organizations such as Lowe's Toolbox for Education, SkillsUSA, Lowe's Heroes, Boys & Girls Clubs of America, Habitat for Humanity, and more.