Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Fort Worth, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,307 reviews
5 stars
1,286
4 stars
517
3 stars
178
2 stars
90
1 star
236
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Staff Knowledge
While some employees were praised for their helpfulness and knowledge, others were criticized for being unresponsive or lacking expertise.
Product Availability
Customers noted issues with product availability and stock discrepancies, leading to frustration during their shopping experience.
Store Cleanliness
The store was generally described as clean and well-organized, although some customers experienced issues in specific areas.
Mixed Experiences
Overall, customer experiences varied widely, with some praising the service and others expressing dissatisfaction with their visits.
- TSTeresa S1 day ago5.0We went looking for a 4 ft prelit Christmas tree at Lowe's it was perfect and it was a good deal thank you Lowe's
- JHJosh Hutson4 days ago5.0Always clean and well organized, staff is helpful but not overbearing
- ABaaron bowyer6 days ago5.0This store has next level customer service. In a world where so many are anxious to dismiss their customers — this Lowe's goes the extra mile. Jacob, the manager truly went above and beyond to help us with our situation being kind and polite throughout the process. 10/10 highly recommend
- BCBryce A Elemond CAI,BASNov 3, 20252.0Had to wait in a very long line to do a check out. I was seeing employees standing around while I was waiting. I am a Veteran and bought my items and put my information in to get my discount. A employee came to get me to approve my transaction. Pay your employees to stand in front of a desk and ring me up....
- BTBrittany TisdellOct 15, 20251.0Lowe’s Let me first start off by saying I work in. Customer service so today I was not working and decided you know I want to start decorating for Christmas so I went to Lowe’s to find a Christmas tree I was so excited I found the perfect tree the only problem there wasn’t a tag on the tree so my mom and I decided to ask the store employee Celia how do I purchase this tree today? Simple enough right? No not for Lowe’s employment. Because there was no tag. She said she would look for the one online sure she looked not an hour later after her coming back and forth complaining about how she couldn’t find it I said can I speak to your supervisor or manager she told us he’s on lunch then finally after waiting an hour and a half the manager Jacob comes sorry I don’t know but you can purchase online and for about the 100th time I repeated there isn’t a tag or skew number on it don’t you understand how am I supposed to know which tree is which. The he takes us to the tree supply boxes and tells us to find the one that looks like it then another employee said she found it and I said it doesn’t look like it can we open the box to see it because I don’t want to spend over $100 on a tree that’s the wrong one so he lets us open one box and it was the wrong one now it’s been over 2 hours and we just said can we purchase the one on the floor for $100 nope they said it’s against their policy. That in my mind is horrible customer service 1) from a financial standpoint how many sales are they getting in the current economy probably not much and I was ready to purchase right then and there for a $100 plus Lowe’s could have made a sale 2) from a customer service standpoint we waited 2 plus hours to purchase a tree in the end they still wouldn’t let us purchase so they left us with a waste of time and a very unhappy customer. Who well I wouldn’t have written a bad review but I fill all Lowe’s should and would be disappointed in who they are hiring these days. None of them seemed eager to work or even willing and on top of that to make a sale my take they were lazy and incompetent and it was so sad and horrible I feel Lowe’s needs to start going through the types of people they are hiring.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Fort Worth, TX?
You can find a wide range of hardware products and construction needs including paint, patio furniture, tools, flooring, appliances, plumbing supplies, outdoor and gardening equipment, and more.
What are the operating hours of Lowe's Home Improvement store in Fort Worth?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customers.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if the order status changes.
How do I return or exchange items purchased at Lowe's?
Most items can be returned within 90 days. For purchases from Lowes.com, start a return online in your Order History. For in-store returns, provide proof of purchase at the customer service desk.
Which payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What nearby places can I visit for home-related services near Lowe's?
Nearby you can find Blue Rhino Propane Exchange for propane supplies, Minute Key for key and locksmith services, and At Home for furniture and home goods shopping.
Are there dining options near Lowe's Home Improvement in Fort Worth?
Yes, nearby dining options include MrBeast Burger, Bonnell's Fine Texas Cuisine, On The Border Mexican Grill & Cantina, and Edohana Hibachi Sushi, offering a variety of cuisines.
Where can I find pet services near Lowe's Home Improvement?
PetSmart offers pet grooming and other services close to Lowe's, and Banfield Pet Hospital provides veterinary and diagnostic services nearby.
Does Lowe's Home Improvement support community and educational associations?
Yes, Lowe's is associated with organizations such as Lowe's Toolbox for Education, SkillsUSA, Lowe's Heroes, Boys & Girls Clubs of America, Habitat for Humanity, and more.