Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Forney, TX, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,777 reviews
5 stars
1,005
4 stars
384
3 stars
138
2 stars
69
1 star
181
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant decline in customer service quality, with many customers reporting unhelpful or rude staff, long wait times, and unresolved issues.
Staff Assistance
While some customers praised individual employees for their helpfulness, many expressed frustration over the lack of available staff to assist them in-store.
Delivery Issues
Numerous complaints were made regarding delivery delays, poor communication, and damaged products upon arrival, leading to customer dissatisfaction.
Store Cleanliness
Several reviews noted that the store was clean and well-organized, contributing positively to the shopping experience.
Product Availability
Customers generally found that the store had a good selection of products, although some experienced issues with inventory accuracy.
- GJGi JoeJan 5, 20261.0They pride there selves on cobolt tools you can’t return after 30 days even in unopened package will go to home depot
- RGRick GutierrezDec 30, 20251.0Hard to find employees to help with questions and getting items down from upper shelves. Went in for garage door insulation, stopped an employee and immediately said not my department, even though I been a customer here for a while now and this has happened many times, will be going to the new Home Depot in Forney even though its further but better customer service.
- ESEvelyn SantoyoDec 19, 20255.0Kathy in MST went above and beyond to help me find what I needed, ahe took her time explaining and helping me with no rush! Thank you
- JLJerry Yeyesus lijDec 17, 20255.0I came here today to buy the battery for my garage door opener and kitchen vent light bulb. I was not sure which one I will get and kind of wondering around the store, few minutes later I approached and asked the guy named SCOT who was very professional, knowledgeable and knows what he was doing. He didn’t hesitate to take me straight to the aisle where I was supposed to go and helped me to get the exact thing that I needed. He even find the tools to put the battery for me when I told him I don’t know how. I am a nurse by profession and I know exactly how it matters when we approach people with a kind heart. I highly recommend the management team to hire more people like Scot. And again Scot, I really appreciate you and your support. God bless you🥰
- SLSkyeden LlcDec 2, 20251.0On 12-2-2025, my mother visited Lowe's with the intention of returning an item purchased within 72 hours. The original method of payment was Visa, and she expected the refund to be processed back to her card. However, she was informed by a manager that Lowe's has implemented a new return policy. According to this policy, a different department now decides whether a refund is granted. Unfortunately, this change was neither posted in plain view at the store nor mentioned on the receipt. This experience was particularly frustrating because my mother does not frequently visit Lowe's, and there appeared to be no valid reason for the refund not to be processed as originally expected. Additionally, the manager mentioned a new system, which seems to complicate the straightforward process of returning an item. If this truly is the new policy, it would be beneficial for customers to be informed upfront to avoid unnecessary confusion and inconvenience. We want a refund in the same manner in which we paid. I kindly request that Lowe's provide clear communication regarding any updated return policies, both in-store and on receipts, to ensure transparency and customer satisfaction. Additionally, I would appreciate it if you could address this specific incident and clarify whether this is indeed the new policy across all Lowe's locations. Thank you for your attention to this matter. I look forward to your prompt response and a resolution that reflects Lowe's commitment to excellent customer service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement offer in Forney, TX?
Lowe's Home Improvement in Forney, TX offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more. They also provide services such as installation and delivery.
What are the operating hours for Lowe's Home Improvement in Forney, TX?
Lowe's is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM, with some holiday hours variations.
Does Lowe's Home Improvement in Forney, TX offer delivery and pickup options?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
How can I check the status of my order at Lowe's Home Improvement?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement in Forney, TX?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any special programs or associations connected with Lowe's Home Improvement?
Yes, Lowe's is associated with programs like Lowe's Toolbox for Education, SkillsUSA, Lowe's Heroes, Boys & Girls Clubs of America, and Habitat for Humanity among others.
Which nearby businesses can I visit before or after shopping at Lowe's Home Improvement in Forney, TX?
Nearby places include Experts Garage Door Repair Installation Process for garage services, Blue Rhino Propane Exchange for propane needs, and local eateries like Wingstop and Thai Square Sushi, ideal for a meal before or after your visit.
Where can I find key and locksmith services near Lowe's Home Improvement in Forney, TX?
You can visit minuteKEY or Minute Key, both nearby locksmith services, convenient for your key replacement needs when shopping at Lowe's.
Are there any fitness or wellness centers near Lowe's Home Improvement in Forney, TX?
Yes, Anytime Fitness gym and wellness locations like Greater Therapy Centers and Hunt Regional Physical Therapy are nearby, perfect for health and fitness needs before or after your Lowe's visit.
Does Lowe's Home Improvement provide expert installation services for home improvement projects?
Yes, Lowe's offers a variety of professional installation services including appliances, flooring, cabinets, HVAC, lighting, doors, windows, and more.