Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Flower Mound, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,253 reviews
5 stars
716
4 stars
254
3 stars
91
2 stars
43
1 star
149
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and knowledgeable, others are reported as rude or unhelpful.
Installation Issues
Numerous complaints about poor communication and service regarding appliance delivery and installation, leading to frustration among customers.
Store Cleanliness
The store is generally noted as clean and organized, but there are complaints about specific areas being messy or poorly stocked.
Product Availability
Customers appreciate the variety of products available, but some express disappointment in the lack of specific items or the need to visit competitors for better selection.
Checkout Experience
Many reviews mention long wait times at checkout and issues with self-service options, indicating a need for improved efficiency in this area.
- JCJ Coleman2 days ago2.0It seems that most times when I’m looking for basic 1/2” or 3/4” pvc fittings, this Lowe’s is out of stock. Plumbing inventory control is terrible. I just end up driving south on Long Prairie to the Home Depot to get what I need. I should probably just drive past Lowe’s and go straight to Home Depot!
- GGGinger GNov 8, 20255.0Really like this Lowe’s. The people are super helpful and it is easy to find what I need. Love that I can bring my puppy and we can shop together.
- MFMike FlynnNov 5, 20251.0I go to Lowe’s exclusively, but today I am again frustrated at some of the same issues I encountered here over and over again. I can’t send an email to the store, and the garden manager was out today, so here are my issues. Came in garden area to pick up Scott’s winter lawn fertilizer. Looked in the front of garden section, then went to aisle 2. After going up and down the aisle for 15 minutes, I found it in the middle of aisle 3, one pallet all by itself. No other fertilizer on this aisle. Found a display of the small bag of it in aisle 2, but no price. Went to check out, person in front of me had a plant with no price on it. Spent 15 minutes waiting for the cashier to get help. Whoever came up to help him couldn’t make a decision as the line grew longer snd longer. My 10 minute trip took almost 45.
- SWSkip WatersNov 3, 20251.0They lie, it closes at 9pm.
- AGAndrew GOct 3, 20251.0Can I enter zero Stars? To start, the store itself is clean and usually can find whatever I might need for that day's project. This review is really pointed at the appliances -- specifically installation. I have been trying for over a month to get Install Partners, the Lowes contract for appliance delivery and installation in my area to deliver and install my dishwasher. While Lowes is responsive via phone, IP is completely unresponsive. Always VM (even Lowes representatives get VM when they call trying to assist me), and then no return call. This week has been multiple calls everyday trying to get delivery scheduled. I have had it. Asking Lowes for full refund and having to wait for a call back on that too. If you need delivery and/or installation strongly suggest you go elsewhere. As for me, after 2 washer/dryers, a fridge, a previous dishwasher == NEVER AGAIN!! Update 10/06: Called the Customer Care number listed in the response from Lowe’s — who sent me back to Installation Services! So why bother?!? Just another way Lowe’s is truly dropping the ball. Thankfully, my local store is better than corporate. Shout out to Frank and Ryan at the Flower Mound, TX store who went the extra mile to fix a problem that was not theirs. Lowe’s Corporate — still not going to do appliance installs (so not buying appliances) with you guys until you fix or fire Install Partners. They are terrible and killing the appliance part of your business.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, paint, tools, flooring, plumbing, outdoor furniture, and more. Trusted brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kobalt, and many others.
What are the store hours for Lowe's Home Improvement in Flower Mound, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary; for example, it is closed on November 27, 2025, and opens from 6:00 AM to 20:00 on November 28, 2025.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I track or check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. You will receive email updates if the order status changes.
What is Lowe's policy on returns and exchanges?
Most items can be returned within 90 days with proof of purchase. Online purchases can be returned by initiating a return in your Order History. In-store returns require visiting the customer service desk with your receipt or return barcode.
What installation services are available at Lowe's Home Improvement?
Lowe's offers installation services for appliances, flooring, cabinets, blinds, garage doors, countertops, decks, doors, gutters, lighting, plumbing fixtures, roofing, windows, and more to support your home improvement projects.
What languages are supported at the Flower Mound Lowe's store?
The store supports English and Spanish, with in-store translation services available for other languages to assist customers.
How can nearby places like Experts Garage Door Repair help me after visiting Lowe's?
After purchasing garage door products at Lowe's, you can get professional installation and repair services at Experts Garage Door Repair Installation Process, located nearby for convenience and trusted service.
What nearby dining options are available if I visit Lowe's Home Improvement?
Nearby dining options include Mi Cocina, a Tex-Mex restaurant and bar, Firehouse Subs for sandwiches, Chipotle Mexican Grill for quick Mexican food, and The Flour Shop Bakery, a cafe offering baked goods.
How can nearby services like Minute Key support my visit to Lowe's?
Minute Key is a nearby key and locksmith service that can assist if you need key duplication or lock services when shopping at Lowe's or for your home improvement needs.