La-Z-Boy Farmers Branch

Reviews

• BZ

  brenda zhang

  Sep 6, 2025
  5.0
  I want to thank Lotis at the farmers branch location, he made everything so smoothly for us. He is very knowledged, and have everything planned out smoothly, even after the piece was delivered, there was a tiny spot on the white leather sofa, he ordered replacement right way. He took care of things very professionally! Thank you so much Lotis!
• MT

  Matt Thomas

  Jun 22, 2025
  5.0
  Very helpful floor workers.
• DS

  Debbie Stewart

  Jun 10, 2025
  1.0
  Purchased a leather couch from this store and bought the Pet Protection Plan, which the salesperson highlighted the section that included pet bodily fluids. She states should anything happen to the couch if it cannot be repaired than it will be replaced. Fast forward to almost a year later and my cat coughs up a hairball on the sofa, I call it in for service. Two (2) technicians state the cushion cover needs to be replaced because the hairball removed dye from the leather. I find out the claim is denied because the damage is a stain involving pet bodily fluid. La-Z-Boy won't stand by the policy they sold me because it is serviced by another company! Be careful about purchasing any pet protection plan or other extended warranty, because you probably will be screwed over! Responding to La-Z-Boy owner’s response: Serveco sent out a second technician as I stated above. This technician repeated exactly what the 1st technician stated - the cushion needs to be replaced. I understand you are 2 separate companies, but the sales person (store manager at the time) sold be a policy that states coverage of per bodily fluids. She highly recommended the coverage. I assume a company should be aware of the products they are encouraging people to buy including a protection plans. I paid LA-Z-Boy for the protection plan. I did not pay ServeCo. Serveco denied the coverage of the pet bodily fluids damage stating it was a manufacturer defect because dye was removed from the material happened as a result of the hairball. So basically, neither company will stand behind what they sale. The end result was La-Z-Boy happily SOLD me a new replacement cushion cover for $454.65 so I could replace my sofa cushion. I spent $9350.36 for my furniture and protection plans. Seems to be simply sending out a new cushion for $454.65 and stating we apologize ServeCo not did not cover what is clearly stated and highlighted by our store manger would have been a great chance to show outstanding customer service. But instead each company finger pointed at the other company (as everyone can see in their response).
• NC

  Nathaniel Crosby

  Jun 25, 2019
  5.0
  The associate (Sarah) was extremely helpful and stayed late just to help us decide on our purchase.

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