Extra Space Storage

Reviews

• AA

  Alex Aranda

  Apr 24, 2026
  5.0
  Great cuatomer service👌💯
• NT

  Nathan Tolbert

  Apr 21, 2026
  1.0
  I recently rented a unit at Extra Space Storage and initially had a positive experience. The customer service staff were polite, professional, and helpful during the sign-up process, which made getting started very easy. However, after only a few short months, the monthly rent for my storage unit was raised to nearly double the original price with very little notice. What makes this even more frustrating is that the same unit size was still being advertised to new customers at the original lower rate. This feels extremely misleading and unfair to customers who are already renting units. A sudden increase of that size makes it difficult to budget and gives the impression that the company relies on attracting customers with a lower promotional rate and then dramatically increasing the price shortly afterward. After comparing prices, the new rate was significantly higher than other storage facilities in the area offering similar units. While the staff themselves are courteous and professional, the pricing practices make it hard to recommend this location. I would strongly suggest that anyone looking for storage take the time to compare other storage units and rental companies in the area before committing, as there are likely more transparent and stable pricing options available
• DF

  Daren Farmer

  Apr 18, 2026
  5.0
  Customer service is top notch. Diana is so friendly and helpful. Walked me through everything with a smile. Using the app to gain entry is so easy and convenient. The facility is super, super clean. Call them. The lady that helped me as I was setting up my lease (unfortunately I can't remember her name), really found a great deal for me. Much better than anything I found online. Better location, better price, and even a better unit than I was originally looking for. Great experience with them. I will definitely be using them in the future.
• HK

  hachiko karim

  Apr 9, 2026
  1.0
  To who ever is going to rent a unit here ask for a contract so they can respect the price given I aren't a small unit 82 a month then with out letting me know they started charging me 147 allegating that there rate when up how you going to charge someone almost double no call or nothing so ask for a contract so it won't happen to any one I took my stuff out for not respect there price given at the beginning
• JA

  Janeth Ayabar

  Mar 28, 2026
  5.0
  The process was super easy! Jaime did awesome in sharing what’s to be expected.. love the fair warnings given to us in storing our items! Great service! Super friendly

Frequently Asked Questions About Extra Space Storage