Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a El Paso, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
4531 Woodrow Bean Transmtn. Road, El Paso, TX
79924, United States
Hours
Reviews
4.2
3,774 reviews
5 stars
2,217
4 stars
807
3 stars
306
2 stars
125
1 star
319
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being unprofessional or unresponsive.
Employee Knowledge
There are reports of employees lacking knowledge about products and departments, leading to customer frustration.
Store Cleanliness
Some customers noted that the store appeared dingy and unclean, impacting their shopping experience.
Product Availability
Customers expressed disappointment with the availability of certain items, indicating that stock levels do not always match what is listed online.
Positive Experiences
Despite the criticisms, many customers reported positive experiences, highlighting helpful staff and a good selection of products.
- GCGracie Carreon3 days ago3.0I go here cause its the closest but 1. You can never find any help 2. I bought a clearance plant and Customer Service girl was like no can't do it for $1 cause of profit. Im sure Lowe's can do without a dollar. Anyways plant was small dry and almost dead. Ended up paying $2 Thanks
- KRKeepin It Real5 days ago5.0Want to recognize Hector, had an issue with some blinds I purchased. Several other employees I asked for help either acted like they couldn’t be bothered or played the whole game of “if I just ignore him he will go away!” However, was finally able to run into Hector and he assisted me greatly. He made my experience enjoyable and I am very grateful for his assistance! Hector 5⭐️ service!
- HMHope M5 days ago1.0When you go to Lowe’s and expect a NEW PRODUCT but get someone’s used returned trash. This item was to be installed on my brand new door paid almost $300 for this only for it to be Disgustingly used and sold to me at full price!! Great Job Lowe’s!
- COCarlos OlivasNov 13, 20251.0I bought a vanity and paid to get it Delivered! I delivered my own vanity because the two men who get paid to deliver were complaining about how they had to deliver (which is the only job im sure they’re supposed to do) to my single floor open floor plan house ! My dad had to help them get it over the door jam because Lowe’s doesnt cover them if they get hurt, because according to them they dont work for Lowes (they delivered in a Lowes Box Truck ) i find it really frustrating that we ask for a service to still have to do the job ourselves ! AAAAAANDD THE VANITY CAME ALL CRACKED !
- MOMartha OrtegaNov 3, 20251.0Please Managers get people that care for customer's and do good service. Honestly she grab her face she was Germany lady white hair when I told her I was can pay half cash and half card for items cost me almost 800dlls....I am Hispanic this service is embarrassing that we can be treat with respect. Your ladies you have upfront are rude and unprofessional you need hire people that do care and wish to make sure you have everyone wanting to buy stuff from here. I AM OFFENDED FOR THIS CUSTOMER SERVICE
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What type of products does Lowe's Home Improvement in El Paso offer?
Lowe's in El Paso offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, gardening equipment, bathroom supplies, and more.
What are the store hours for Lowe's Home Improvement in El Paso?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on Thanksgiving and Christmas Day.
Does Lowe's Home Improvement offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in El Paso?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What languages are supported at Lowe's Home Improvement store?
The store offers services in English and Spanish, with in-store translation services available for other languages.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's provides various installation services including appliances, flooring, cabinetry, lighting, HVAC, and more to assist customers with their home improvement projects.
What nearby places can help customers visiting Lowe's Home Improvement?
Minute Key nearby can assist customers with key and locksmith services, and mattress stores like Mattress Firm are close by if you're also shopping for furniture.
Where can I grab food close to Lowe's Home Improvement in El Paso?
Nearby food options include Chili's Grill & Bar for American cuisine, Taco Bell for Mexican fast food, It's Just Wings for chicken wings, McDonald's for fast food, and Starbucks for coffee and light snacks.
Are there convenient mobile phone and electronic stores near Lowe's Home Improvement?
Yes, you can find Verizon and TCC, a Verizon authorized retailer, nearby for mobile phone accessories and electronics needs.