Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in El Paso, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
4531 Woodrow Bean Transmtn. Road, El Paso, TX
79924, United States
Hours
Reviews
4.2
3,782 reviews
5 stars
2,223
4 stars
805
3 stars
306
2 stars
126
1 star
322
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees are praised for their helpfulness while others are criticized for being unprofessional or unresponsive.
Staff Availability
Customers frequently reported difficulty in finding staff for assistance, leading to frustration during their shopping experience.
Product Quality
Concerns were raised about receiving used or damaged products, particularly in relation to delivery and in-store purchases.
Store Environment
The store's cleanliness and organization received mixed reviews, with some customers noting a need for improvement.
Positive Employee Recognition
Several customers highlighted specific employees for their exceptional service, indicating that there are standout staff members who enhance the shopping experience.
- TRTammy RenziDec 23, 20255.0Monica in the garden department is the BEST! She helped us pick out everything we needed for our plant and patiently explained everything we needed to know. We are so appreciative!
- ITI TDec 21, 20251.0I asked the ai to transfer me to lumber needed specific questions answered. Some one picked up the phone and hung up. I could hear the employees talking on the other side……… that place has issues….
- APArmando PinalesDec 4, 20255.0Everything you needfor a week built ho home
- GCGracie CarreonNov 21, 20253.0I go here cause its the closest but 1. You can never find any help 2. I bought a clearance plant and Customer Service girl was like no can't do it for $1 cause of profit. Im sure Lowe's can do without a dollar. Anyways plant was small dry and almost dead. Ended up paying $2 Thanks
- KRKeepin It RealNov 19, 20255.0Want to recognize Hector, had an issue with some blinds I purchased. Several other employees I asked for help either acted like they couldn’t be bothered or played the whole game of “if I just ignore him he will go away!” However, was finally able to run into Hector and he assisted me greatly. He made my experience enjoyable and I am very grateful for his assistance! Hector 5⭐️ service!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What type of products does Lowe's Home Improvement in El Paso offer?
Lowe's in El Paso offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, gardening equipment, bathroom supplies, and more.
What are the store hours for Lowe's Home Improvement in El Paso?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours vary; for example, it is closed on Thanksgiving and Christmas Day.
Does Lowe's Home Improvement offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in El Paso?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What languages are supported at Lowe's Home Improvement store?
The store offers services in English and Spanish, with in-store translation services available for other languages.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's provides various installation services including appliances, flooring, cabinetry, lighting, HVAC, and more to assist customers with their home improvement projects.
What nearby places can help customers visiting Lowe's Home Improvement?
Minute Key nearby can assist customers with key and locksmith services, and mattress stores like Mattress Firm are close by if you're also shopping for furniture.
Where can I grab food close to Lowe's Home Improvement in El Paso?
Nearby food options include Chili's Grill & Bar for American cuisine, Taco Bell for Mexican fast food, It's Just Wings for chicken wings, McDonald's for fast food, and Starbucks for coffee and light snacks.
Are there convenient mobile phone and electronic stores near Lowe's Home Improvement?
Yes, you can find Verizon and TCC, a Verizon authorized retailer, nearby for mobile phone accessories and electronics needs.