Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a El Paso, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,779 reviews
5 stars
1,663
4 stars
590
3 stars
203
2 stars
98
1 star
225
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with staff; some employees are praised for their helpfulness, while others are criticized for being rude or unresponsive.
Product Availability
Customers appreciate the wide selection of products, but some report issues with stock and availability of specific items.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding orders.
Pricing Concerns
Customers feel that prices are high compared to competitors, and some express dissatisfaction with the military discount offerings.
Store Cleanliness
Generally positive feedback about store cleanliness and organization, although some locations are noted as messy.
- KKKdub3 days ago3.0OTR S&R: Long term road construction projects. Follow detours. Follow Truck Route. Several truck restrictions are nearby. Overnight parking onsite. S & R office Open: Monday - Friday, 7am-4pm. FOLLOW scheduled appointment time. May unload / load early on same day appointment. Busy location. Limited space, but manageable to maneuver. PoV use back as cut through. Good lighting at this location. The bathroom is available next to the S & R office during business hours. Trash cans are in the staging area, and there are no bathrooms in the staging area. Pets allowed.
- LHL Hern3 days ago5.0LUIS Arias thanks so much wonderful customer service and very thoughtful towards my issues w 2mth old fridge issues. 5 🌟 stars thxs appreciate 🙏
- DDDawn DNov 11, 20255.0Favorite place to go on weekends for house upgrades. Customer service is good
- IMIsaiah MontoyaOct 30, 20253.0Standard Lowe's but is right next to a Wal-Mart Supercenter and outdoor shopping mall.
- AMAdrian MarkhamOct 29, 20255.0Good deals and great staff
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in El Paso, TX?
Lowe's offers a wide range of products including paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in El Paso?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with some holiday hour variations.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are sent when your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payment methods.
What installation services does Lowe's provide?
Lowe's offers installation services including appliances, cabinets, carpets, countertops, decking, doors, HVAC, lighting, playsets, plumbing fixtures, roofing, siding, flooring, and more.
Are there any nearby dining options close to Lowe's Home Improvement in El Paso?
Yes, nearby dining options include Peter Piper Pizza, Burger King, Taco Bell, McDonald's, Wienerschnitzel, Chick-fil-A, and Hana Banana Crepes, perfect for grabbing a meal before or after your shopping trip.
Are there any nearby stores or services that complement shopping at Lowe's?
Nearby stores such as Walmart Supercenter, Walmart Photo Center, PetSmart, and Minute Key provide additional shopping and services for your convenience near Lowe's.
Is there a convenient place nearby for financial services near Lowe's?
Yes, First Convenience Bank, Jackson Hewitt Tax Service, and Western Union are nearby, which can be useful for your financial and tax service needs.
How can I find and use discounts or coupons for Lowe's?
You can find discounts and coupons by visiting Lowe's savings page online or by using the Lowe's mobile app available on iOS and Android.