Brand Certified
Lowe's Home Improvement
4.2(2929 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
12100 Montana Avenue, El Paso, TX
79938, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(915) 342-1062
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TX-El-Paso/2928
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in El Paso, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.2
2,929 reviews
5 stars
1,751
4 stars
607
3 stars
210
2 stars
110
1 star
251
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude or unhelpful.
Product Availability
Customers noted a good selection of products, but there were complaints about stock issues and the availability of specific items.
Delivery Issues
Several reviews highlighted problems with delivery services, including delays and poor communication regarding appliance orders.
Store Cleanliness
The store was generally described as clean and organized, although some customers mentioned issues with self-checkout systems.
Pricing Concerns
Customers expressed dissatisfaction with pricing, feeling that Lowe's is more expensive compared to competitors like Home Depot.
- JOJoey OyenFeb 17, 20265.0Jimmy was a great help in the appliance section today. He helped when I asked about a specific Samsung washing machine and promptly went to check if he had it in stock. He came back and informed me that it was in stock and I asked him to price the total with delivery and installation included, which he did without issue. I appreciate his customer service as he didn't even know that I would be purchasing and took me to the front checkout to do this for me. Safe to say that he got a sale today!
- DDDanielJan 20, 20261.0Rick gives terrible customer service I have always had great experiences here until today I went in to buy some pvc parts and I asked if they could cut a long pvc pole in half so it could fit in my car and Rick made a huge deal and was super rude to me when I asked him nicely if he could help me out He made it seem as if I was not going to pay and if I was bothering him I had to show him my receipt as he demanded…to prove my purchase to him 0/10 when it comes to Customer service
- AAAnnaJan 8, 20262.0I've always had a good experience at this location, but not this morning. I wasn't going to purchase anything I was dropping off empty plant pots for recycling. I parked by the garden center because in the past that's where I would drop them off. At the entrance was a young man and young lady (Priscilla) chatting both employees. I greeted them and told them I was dropping them off. They looked at me and one pointed to what I'm assuming was the entrance and the other one did speak and said I needed to drop it off in the front. I told them I've dropped off bulbs, batteries and bags in the front, but I always drop of the pots at the garden center. Priscilla said she's been there 2 years and they have never dropped them off there. I guess i was lying. Priscilla called someone and they told her I needed to drop them off where she said. I asked who she spoke to and she said the cashier at the front but the manager was there. I left. Those 2 young employees could have very easily said they could take the bag of pots to the recycling bins for me. Manners are taught at home, but there are businesses that train their employees customer service. Does Lowes? Im pretty sure I'm 3 times their age. I got in my car and called. I asked to speak to the manager and a Naomi answered. I asked her if she was the manager and said yes. I asked her where I could drop off the pots for recycling. She wasn't aware they did that. She wanted to put me a hold so she could ask someone. Really? Supposedly she is the manager. I just hung up. Very disappointed with the lack of interest, lack of motivation and the lack of knowledge demonstrated by the employees.
- ESEdward StecJan 3, 20263.0Why is it always a wait in self checkout? What is the point of having 8 self checkouts if you are only going to utilize 4 of them? Materials are the same quality as HD and yet they charge $1 or more per item.
- DCDESERT OASIS CBDDec 28, 20255.0Great staff and one of the best Lowe’s in El Paso
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in El Paso, TX?
Lowe's offers a wide range of products including paint, patio furniture, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in El Paso?
Lowe's is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with some holiday hour variations.
Does Lowe's offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are sent when your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payment methods.
What installation services does Lowe's provide?
Lowe's offers installation services including appliances, cabinets, carpets, countertops, decking, doors, HVAC, lighting, playsets, plumbing fixtures, roofing, siding, flooring, and more.
Are there any nearby dining options close to Lowe's Home Improvement in El Paso?
Yes, nearby dining options include Peter Piper Pizza, Burger King, Taco Bell, McDonald's, Wienerschnitzel, Chick-fil-A, and Hana Banana Crepes, perfect for grabbing a meal before or after your shopping trip.
Are there any nearby stores or services that complement shopping at Lowe's?
Nearby stores such as Walmart Supercenter, Walmart Photo Center, PetSmart, and Minute Key provide additional shopping and services for your convenience near Lowe's.
Is there a convenient place nearby for financial services near Lowe's?
Yes, First Convenience Bank, Jackson Hewitt Tax Service, and Western Union are nearby, which can be useful for your financial and tax service needs.
How can I find and use discounts or coupons for Lowe's?
You can find discounts and coupons by visiting Lowe's savings page online or by using the Lowe's mobile app available on iOS and Android.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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