Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a El Paso, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
3,866 reviews
5 stars
2,290
4 stars
789
3 stars
286
2 stars
131
1 star
370
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers expressing frustration over long wait times, unhelpful staff, and lack of assistance.
Product Quality
Several customers reported dissatisfaction with the quality of appliances purchased, including refurbished items sold as new and issues with warranty claims.
Store Navigation
While some customers found the store easy to navigate, others reported difficulty in finding assistance and locating items.
Positive Staff Interactions
Despite negative experiences, some customers praised specific employees for their helpfulness and professionalism, indicating that service quality can vary significantly.
Long Wait Times
Many customers experienced long wait times both in-store and on the phone, leading to frustration and a preference for competitors.
- NMNadia MNov 13, 20252.0I’m just a little upset considering I paid extra for SAME day delivery, and it is now about o be the next day and I did not receive what I ordered. It was really needed and I ordered it early in the morning. Very disappointing
- PDPatricia DuarteOct 29, 20251.0Called the store to get some clarification for an installation, and they never picked up the line. I just keep hearing the message saying "At Lowes we care about our customers". I just kept getting more and more angry every time I heard that line.
- JHJorge HerreraOct 15, 20251.0“I had a disappointing experience at this store. The customer service was virtually nonexistent, and I found myself wandering around trying to find someone to assist me. The information provided online was inaccurate, which wasted a lot of time. Also, it’s not the place to get copies of your keys; you’ll end up wasting your time here. Overall, not a great experience. Definitely will not return.
- DCDiego CarrilloOct 14, 20251.0They sell Amana dishwashers that break after one use and dont wanna be held responsible. Im in the red after labor and I still have to dispose of the crap they sold me, going to Home Depot from now on.
- LHL HernOct 6, 20251.0Purchased a side by side fridge and remodeling crew were unable to level and balance fridge was rocking back & forth. Called the Rojas store they were unwilling to assist and search for purchase order!!! Fridge was bought at Rojas store...had to call Montana store and it took 7hrs but they were fantastic and set up service call to balance the fridge in 10min!! Horrible customer service at Rojas branch spoke to Amber the asst manager and just wrote off my concerns. NOW whirlpool fridge sparking and fizzy noise and again they passed buck to call manufacturer.Can't contact waited on 888 no# 1hr morning then tried again in afternoon again 1hr hold NO ONE ANSWERS!! TRIED https this error message!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in El Paso, TX?
You can find appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, plumbing, tools, and much more at Lowe's in El Paso, TX.
What services does Lowe's Home Improvement offer?
Lowe's provides installation services for appliances, cabinets, flooring, blinds, fences, roofing, and more, along with expert advice and in-store shopping.
What are the store hours for Lowe's Home Improvement in El Paso?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, and you will receive email updates if your order status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Are there any nearby places I can visit when shopping at Lowe's Home Improvement in El Paso?
Nearby places include Jason's Deli for sandwiches, DSW Designer Shoe Warehouse for footwear, and The Joint Chiropractic for health services, making it convenient to shop and dine or attend to wellness needs.
Is there a place nearby where I can exchange propane tanks while visiting Lowe's?
Yes, Blue Rhino Propane Exchange is nearby where you can exchange propane tanks conveniently while shopping at Lowe's.
What family-friendly shopping options are near Lowe's Home Improvement?
Nearby family-friendly stores include Carter's and OshKosh B'Gosh for children's clothing and Kohl's department store, all within convenient distance of Lowe's.
How can Lowe's help me with my home improvement projects as a beginner or a professional?
Lowe's provides a wide selection of products, expert advice, installation services, and convenient shopping options to support both beginners and professionals in their home improvement projects.