Brand Certified
Lowe's Home Improvement
4.1(4115 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
11950 Rojas Drive, El Paso, TX
79936, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(915) 592-5933
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TX-El-Paso/1146
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in El Paso, TX, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
4,115 reviews
5 stars
2,438
4 stars
813
3 stars
302
2 stars
147
1 star
415
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and issues with order fulfillment.
Product Availability
Several reviews mentioned that items were out of stock or not available, leading customers to seek alternatives at competitors like Home Depot.
Store Experience
While some customers appreciated the store layout and cleanliness, others expressed frustration over understaffing and difficulty finding assistance.
Delivery Issues
Numerous complaints were made regarding delivery problems, including missed deliveries and damaged items, leading to dissatisfaction with the service.
Helpful Staff
Despite the negative feedback, some customers highlighted individual employees who provided exceptional service and assistance.
- KKKirina Kay-Nikola4 days ago5.0Was able to find my stand up shower wall and base. The packing was very light and loaded easily in my vehicle. Parking area was a bit smaller than what im used too but thats ok, it's El Paso .
- DLDale LewisFeb 18, 20264.0This Lowe’s is my “Go-To home improvement store!” I just wish corporate hadn’t gone with self checkout-outs (I despise them!) if Home Depot had actual cashiers, I would go there instead!
- JMJoAnn MunizFeb 18, 20261.0Worst curbside pickup!! Nobody comes to bring your order. Everyone that comes by already know to go inside to pickup order. NOT the point! Won't ever come to this lowes again!
- EREstephan RJan 7, 20261.0Worst online order experience ever! It was the most simple order ever and a few packages of sponges the wife wanted and couldn't find anywhere else, but after very clear delivery guidance on the order our package went to the wrong address and after I spoke to a manager named Kenny and some other lady named Lisa, after a week I still haven't received our sponges or received a refund so basically they just stole from us! After this incompetent and pathetic failure with such a seemingly simple order we decided to cancel our order of a new washer and dryer from them and buy them from Home Depot where they understand the true meaning and value of customer service!
- JHJoachim HeesJan 6, 20263.0Waited 10 minutes after the customer service lady called for help. When I asked her if she could call a manager she told another associate can you wat h this while I deal with this. Sorry she had to deal with me but I thought I was the customer? As usual bad customer service!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in El Paso, TX?
You can find appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, plumbing, tools, and much more at Lowe's in El Paso, TX.
What services does Lowe's Home Improvement offer?
Lowe's provides installation services for appliances, cabinets, flooring, blinds, fences, roofing, and more, along with expert advice and in-store shopping.
What are the store hours for Lowe's Home Improvement in El Paso?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, and you will receive email updates if your order status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Are there any nearby places I can visit when shopping at Lowe's Home Improvement in El Paso?
Nearby places include Jason's Deli for sandwiches, DSW Designer Shoe Warehouse for footwear, and The Joint Chiropractic for health services, making it convenient to shop and dine or attend to wellness needs.
Is there a place nearby where I can exchange propane tanks while visiting Lowe's?
Yes, Blue Rhino Propane Exchange is nearby where you can exchange propane tanks conveniently while shopping at Lowe's.
What family-friendly shopping options are near Lowe's Home Improvement?
Nearby family-friendly stores include Carter's and OshKosh B'Gosh for children's clothing and Kohl's department store, all within convenient distance of Lowe's.
How can Lowe's help me with my home improvement projects as a beginner or a professional?
Lowe's provides a wide selection of products, expert advice, installation services, and convenient shopping options to support both beginners and professionals in their home improvement projects.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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