Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in El Paso, TX, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
3,888 reviews
5 stars
2,301
4 stars
793
3 stars
287
2 stars
133
1 star
374
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Product Availability
Some customers expressed frustration over items being out of stock or not available, leading them to shop at competitors.
Store Experience
While some customers praised the store layout and cleanliness, others noted issues with staff availability and assistance.
Delivery Issues
Several reviews highlighted problems with delivery schedules and communication regarding orders, leading to customer dissatisfaction.
Mixed Staff Performance
Feedback on staff was mixed, with some employees receiving praise for their helpfulness while others were criticized for lack of service.
- EREstephan R6 days ago1.0Worst online order experience ever! It was the most simple order ever and a few packages of sponges the wife wanted and couldn't find anywhere else, but after very clear delivery guidance on the order our package went to the wrong address and after I spoke to a manager named Kenny and some other lady named Lisa, after a week I still haven't received our sponges or received a refund so basically they just stole from us! After this incompetent and pathetic failure with such a seemingly simple order we decided to cancel our order of a new washer and dryer from them and buy them from Home Depot where they understand the true meaning and value of customer service!
- JHJoachim HeesJan 6, 20263.0Waited 10 minutes after the customer service lady called for help. When I asked her if she could call a manager she told another associate can you wat h this while I deal with this. Sorry she had to deal with me but I thought I was the customer? As usual bad customer service!
- MSMichael SolisJan 1, 20261.0Bought a fridge and stove from here, both came out defective with an unknown issue. Even had a warranty for the fridge, and instead of replacing or reimbursement they kept talking me into mechanic visit to no avail. No matter how many times I call about it they kept procrastinating it until my warranty expired. Once it did expire, that is when they would try a reimbursement claim only to get denied. Warning others. Do not buy their warranties its a huge scam on their part.
- EAEric ArmendarizDec 30, 20251.0Employees here chase you and follow you around the store like if youre a thief, you cant even look around without feeling harrased. They dont even catch the real thiefs
- VCValerie ChavezDec 24, 20251.0Customer service in store was amazing. My problem began with trying to get my purchase delivered. I was promised my order would be delivered on Dec. 22 fully assembled. I received all my texts and responded to each of them as requested. On Sunday Dec 21st, I received a text with confirming my delivery window and then Monday morning they sent a text rescheduling the entire delivery. When calling them to find out what was going on I was told there was "no room on the truck." While super inconvenient for me, I agreed to move it to the 24th because I would still get it in time for Christmas, as it was a gift. Now, it is the 24th and I receive a phone call from the Assistant Manager of the Rojas store, telling me they can either deliver my purchase in a box today or I can wait to get it delivered another day fully assembled. I asked what was going on because this is the second time they do this to me. She replied that they only received my purchase in their warehouse yesterday and were not able to assemble it. I asked her how that was my problem. On Monday, I was told the delivery "did not fit' on the truck. She said, I am only filling the order, if the westside store "over promised and under delivered" that is nothing I have control over. So basically, it isn't her problem. I had no choice but to accept my delivery in the box or my husband would have no gift. I feel like this is horrible service on Lowe's part from both locations. I gave them the benefit of the doubt when we had the same situation a few months ago, when we purchased our appliances from them but now I see this is just how they operate.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in El Paso, TX?
You can find appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, plumbing, tools, and much more at Lowe's in El Paso, TX.
What services does Lowe's Home Improvement offer?
Lowe's provides installation services for appliances, cabinets, flooring, blinds, fences, roofing, and more, along with expert advice and in-store shopping.
What are the store hours for Lowe's Home Improvement in El Paso?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 7:00 AM to 8:00 PM, with special holiday hours on certain dates.
Does Lowe's offer delivery and in-store pickup?
Yes, Lowe's offers both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account, and you will receive email updates if your order status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Are there any nearby places I can visit when shopping at Lowe's Home Improvement in El Paso?
Nearby places include Jason's Deli for sandwiches, DSW Designer Shoe Warehouse for footwear, and The Joint Chiropractic for health services, making it convenient to shop and dine or attend to wellness needs.
Is there a place nearby where I can exchange propane tanks while visiting Lowe's?
Yes, Blue Rhino Propane Exchange is nearby where you can exchange propane tanks conveniently while shopping at Lowe's.
What family-friendly shopping options are near Lowe's Home Improvement?
Nearby family-friendly stores include Carter's and OshKosh B'Gosh for children's clothing and Kohl's department store, all within convenient distance of Lowe's.
How can Lowe's help me with my home improvement projects as a beginner or a professional?
Lowe's provides a wide selection of products, expert advice, installation services, and convenient shopping options to support both beginners and professionals in their home improvement projects.