Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a El Paso, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,715 reviews
5 stars
1,661
4 stars
522
3 stars
183
2 stars
83
1 star
266
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant number of customers experienced poor customer service, with reports of unhelpful staff, long wait times for assistance, and rude interactions.
Product Availability
Customers noted that while the store is generally well-stocked, there are frequent issues with inventory management and product availability, leading to frustration.
Store Organization
Many reviews mentioned disorganization within the store, making it difficult for customers to find items and receive assistance.
Positive Staff Interactions
Despite negative experiences, several customers praised individual staff members for their helpfulness and friendliness, highlighting some positive interactions.
Delivery Issues
Numerous complaints were made regarding delivery delays and issues with third-party delivery services, leading to customer dissatisfaction.
- STSandra Thompson1 day ago5.0Thank you so much. Stephanie was a great help. She help me find what I needed. She got a ladder and retrieved what I needed. She was very nice and professional :)
- AFAbby Fabela5 days ago1.0Pesimo servicio todos andan caminando haciendo nada no te ayudan en nada les pagan por caminar y darce vueltas por toda la tienda parese que no ven a a los clientes
- EVEric ValenzuelaNov 13, 20254.0I appreciate the fact that I receive a 10% veteran discount. I just wish there was more associates available to help
- RRRickNov 6, 20251.0None of the employees are helpful.
- XMXenia MicalettiOct 27, 20251.0I left Lowe's unattended Waited 23 minutes at the paint counter, never acknowledged. I other customer was there. Two employees one working one talking on her phone . Never again
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in El Paso, TX?
You can find appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, decking, grills, lumber, home décor, garden equipment, and more.
What are the store hours for Lowe's Home Improvement in El Paso, TX?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary, so check their website for updates.
Does Lowe's Home Improvement in El Paso offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Visa, MasterCard, Discover, Diners Club, cash, and check payments.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will notify you if the status changes.
What is Lowe's return and exchange policy?
Most items can be returned within 90 days. Returns can be started online for purchases made through Lowes.com or processed in-store with proof of purchase.
What installation services does Lowe's Home Improvement provide?
Lowe's offers installation services including appliances, cabinets, countertops, decking, flooring, lighting, garage doors, windows, roofing, and more.
Are there nearby places to eat after shopping at Lowe's Home Improvement?
Yes, nearby options include Nothing Bundt Cakes for desserts, Firehouse Subs and Subway for sandwiches, Bahama Buck's for ice cream, and Applebee’s Grill + Bar for American cuisine.
What nearby stores can I visit for mobile phone needs when at Lowe's Home Improvement?
Nearby mobile phone stores include Verizon Authorized Retailer, TCC and Cricket Wireless, offering phone services and products.
Can visiting nearby automotive repair shops complement my visit to Lowe's Home Improvement?
Yes, automotive repair centers like Viva Collision Center West and J and S Auto Works near Lowe's could be useful for vehicle maintenance while you shop.