Brand Certified
Lowe's Home Improvement
4.2(2888 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
430 East Redd Road, El Paso, TX
79912, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(915) 581-4401
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TX-El-Paso/1152
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in El Paso, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.2
2,888 reviews
5 stars
1,768
4 stars
539
3 stars
196
2 stars
93
1 star
292
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some praising individual employees for their helpfulness while many others report long wait times and unhelpful staff.
Delivery Issues
Numerous customers experienced significant problems with delivery services, including delays, incorrect items, and poor communication.
Store Organization
Customers frequently noted disorganization within the store, difficulty finding products, and a lack of knowledgeable staff to assist.
Positive Experiences
Despite the negative feedback, several customers highlighted positive interactions with specific employees who provided excellent service.
- AWAlex Wells2 days ago5.0Very nice customer service
- BBBilly5 days ago1.0Had multiple employees just stare at me pushing it through the store from garden center and not any asked for assistance and even tried to avoid making eye contact. I despise these automated responses they give as well.
- RORick OwensFeb 17, 20263.0I have purchased many items from Lowe's in carlsbad nm and always had the best experiences. However, I bought a new washer to be delivered to a woman from the Lowe's on Redd Rd. In El Paso and have had the worst experience i could imagine. I paid the 50 dollar fee to have the representative from Lowe's deliver the new one to take the old one away. Sounds good except that they not only took the old one, they took her dryer which was in excellent condition and another washer here that belongs to her landlady. Then in the process of trying to track down these appliances I have had nothing but the run around from the store managers, even having this all recorded by her cameras at her garage. The store would not even give me the name of these subcontractors who took them. No identification on the truck and no information from Lowe's. Their comment was to get a lawyer and take us to court, we have lots of lawyers, money and time. This is such a slap in the face of a customer, this lady on a fixed income and barely getting by. That is why I ordered this for her because her machine went bad. Unfortunately I live in carlsbad and don't have the opportunity to get to the store and pursue this matter. But I do want to warn future customers that if you have a Lowe's representative deliver a large appliance and remove any other ones, you better be on your toes and NEVER let them out of your sight when they are on your property.
- JGJason M. GatnyFeb 5, 20261.0Attention Store 1152.... Let this be a lesson. I went today to Lowes for a Pickup later... The product was Trex Flooring... I stop by the Contractor Sales desk where there was at least 6 employees.. Hi Fiving each other and basically joking around... I ask for help regarding my order... They redirected me to Pick up Later.. I pushed the assist button... Elijah's mentioned that my order was at the bottom of the list... He directed me to the isle where Trex is located... No one came ... I loaded my order in approximately 8 mins.... And walked straight out the Lumber Canopy to my truck and started loading my order ... Because TIME is of the essence and we have responsibilities to attend too. No one Noticed that I just walked out without printing or verifying the PICK up ORDER. I loaded up product and walked back to Front End services. I ask for LP or MOD in charge... I spoke to the Front end MOD and told her that I had to grab my own order and No one verified anything.... She proceeded to ask for the Order#. I closed the order with out anyone walking over to verify the order .. I asked her to verify and she said it's OK I don't need too..... Moral of the Story... Customer service is the MOST basic fundamental SERVICE for repeat business... Good thing I'm not a Thief... I think the next morning meeting should include Loss Prevention and customer service.... No customers= No Sales = No Jobs.... As a former Lowes Employee I was #1 in Sales at 1146 2001. - 2006 Employees these days don't take there jobs seriously anymore.... Until they don't have a job.... I Love Lowes and I believe in there Mission ... Have a nice Day....
- KKKimberly KimFeb 4, 20265.0Elijah at customer pick up is so patient and responsive. The amount of times someone would interrupt or even ask questions while he was loading my pallets and he was so unbothered and available. Thank you again for all your help
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in El Paso, TX?
You can find appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, decking, grills, lumber, home décor, garden equipment, and more.
What are the store hours for Lowe's Home Improvement in El Paso, TX?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary, so check their website for updates.
Does Lowe's Home Improvement in El Paso offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Visa, MasterCard, Discover, Diners Club, cash, and check payments.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will notify you if the status changes.
What is Lowe's return and exchange policy?
Most items can be returned within 90 days. Returns can be started online for purchases made through Lowes.com or processed in-store with proof of purchase.
What installation services does Lowe's Home Improvement provide?
Lowe's offers installation services including appliances, cabinets, countertops, decking, flooring, lighting, garage doors, windows, roofing, and more.
Are there nearby places to eat after shopping at Lowe's Home Improvement?
Yes, nearby options include Nothing Bundt Cakes for desserts, Firehouse Subs and Subway for sandwiches, Bahama Buck's for ice cream, and Applebee’s Grill + Bar for American cuisine.
What nearby stores can I visit for mobile phone needs when at Lowe's Home Improvement?
Nearby mobile phone stores include Verizon Authorized Retailer, TCC and Cricket Wireless, offering phone services and products.
Can visiting nearby automotive repair shops complement my visit to Lowe's Home Improvement?
Yes, automotive repair centers like Viva Collision Center West and J and S Auto Works near Lowe's could be useful for vehicle maintenance while you shop.
Brand Certified Facts from Lowe's Home Improvement
Lowe's Home Improvement partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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