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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in El Paso, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,724 reviews
5 stars
1,664
4 stars
524
3 stars
183
2 stars
83
1 star
270
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including long wait times for assistance and unhelpful staff.
Delivery Issues
Numerous reviews highlighted significant problems with delivery, including delays, cancellations, and lack of communication.
Helpful Staff
Some customers praised specific employees for their helpfulness and professionalism, contrasting with the overall negative feedback.
Store Organization
Customers noted issues with store organization and inventory management, making it difficult to find products and receive assistance.
Product Availability
While many found the store well-stocked, others experienced issues with product availability and fulfillment of online orders.
- SHSarah Holguin5 days ago1.0Left me waiting for customer assistance and never answered, i waited over 45 minutes. No professionalism from their staff, it shows how much they don't care to do their jobs.
- VCValerie ChavezDec 24, 20251.0Customer service in store was amazing. My problem began with trying to get my purchase delivered. I was promised my order would be delivered on Dec. 22 fully assembled. I received all my texts and responded to each of them as requested. On Sunday Dec 21st, I received a text with confirming my delivery window and then Monday morning they sent a text rescheduling the entire delivery. When calling them to find out what was going on I was told there was "no room on the truck." While super inconvenient for me, I agreed to move it to the 24th because I would still get it in time for Christmas, as it was a gift. Now, it is the 24th and I receive a phone call from the Assistant Manager of the Rojas store, telling me they can either deliver my purchase in a box today or I can wait to get it delivered another day fully assembled. I asked what was going on because this is the second time they do this to me. She replied that they only received my purchase in their warehouse yesterday and were not able to assemble it. I asked her how that was my problem. On Monday, I was told the delivery "did not fit' on the truck. She said, I am only filling the order, if the westside store "over promised and under delivered" that is nothing I have control over. So basically, it isn't her problem. I had no choice but to accept my delivery in the box or my husband would have no gift. I feel like this is horrible service on Lowe's part from both locations. I gave them the benefit of the doubt when we had the same situation a few months ago, when we purchased our appliances from them but now I see this is just how they operate.
- CTCharlie TellezDec 22, 20251.0I was there Dec 22, loaded up aprox 600.00 worth of tools and just needed a drill but they are locked on aisle 67 I asked reps close by to get help 4 times and no one showed up 25 min later I left my basket there on aisle 67 full I figured you should have the people to put it away since they are not interested in selling and most of them were just shooting the breeze and not able to get help. Should be no stars but I can’t submit without me picking 1 star thanks
- CRCarlos RodriguezDec 6, 20255.0Lowe's H.I. - visit to plan a project of door replacement. It took me several trips, but finally closed the deal on Black Friday. I ordered a custom door after few trips. I would like to commend Maria and Mariah who helped me through the process. During my visit, both Maria and Mariah on different occasions were extremely helpful and diligent as I went through the process of ordering a custom door. Their attention to detail, patients, expertise and customer focused makes for a great customer experience. I have shopped at Lowe's on Redd Rd and often I am surprised that different Lowe's members in respective departments don't really make an effort. Perhaps they are simply just busy. Nonetheless, Maria and Mariah made my customer experience worthwhile. (I do hope that Lowe's leader Mr. M. Ellison would take notice of what a great customer experience can be.) LOW vs HD ... location is why I do shope at LOW. Most of the time the experience is not a par... but Maria and Mariah .. did an excellent and professional job! (If you need a door or window, stop by at Lowe's Redd Rd and Maria or Mariah are extremely pro to get the job done!
- CLCesar LopezDec 4, 20251.0We regret to inform you that our recent experience with your delivery service has been unsatisfactory. Despite holding a professional account and placing an order at 9 AM, we did not receive the materials for our job site. We decided to cancel the order over all This delay has resulted in significant financial losses, approximately $400, due to unproductive labor hours. We find this level of unprofessionalism and disregard for our operational needs unacceptable. Consequently, we will be seeking alternative suppliers for our future material requirements and will advise our professional network to do the same.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in El Paso, TX?
You can find appliances, bathroom supplies, building materials, paint, patio furniture, tools, flooring, plumbing essentials, decking, grills, lumber, home décor, garden equipment, and more.
What are the store hours for Lowe's Home Improvement in El Paso, TX?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 7:00 AM to 8:00 PM. Holiday hours may vary, so check their website for updates.
Does Lowe's Home Improvement in El Paso offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Visa, MasterCard, Discover, Diners Club, cash, and check payments.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates will notify you if the status changes.
What is Lowe's return and exchange policy?
Most items can be returned within 90 days. Returns can be started online for purchases made through Lowes.com or processed in-store with proof of purchase.
What installation services does Lowe's Home Improvement provide?
Lowe's offers installation services including appliances, cabinets, countertops, decking, flooring, lighting, garage doors, windows, roofing, and more.
Are there nearby places to eat after shopping at Lowe's Home Improvement?
Yes, nearby options include Nothing Bundt Cakes for desserts, Firehouse Subs and Subway for sandwiches, Bahama Buck's for ice cream, and Applebee’s Grill + Bar for American cuisine.
What nearby stores can I visit for mobile phone needs when at Lowe's Home Improvement?
Nearby mobile phone stores include Verizon Authorized Retailer, TCC and Cricket Wireless, offering phone services and products.
Can visiting nearby automotive repair shops complement my visit to Lowe's Home Improvement?
Yes, automotive repair centers like Viva Collision Center West and J and S Auto Works near Lowe's could be useful for vehicle maintenance while you shop.