La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Mixed reviews on customer service; while some praised staff for being helpful and knowledgeable, others reported rude behavior and poor follow-up.
Sales Experience
Many customers appreciated the non-pushy sales approach and found sales associates like Abel and Sue to be particularly helpful and patient.
Product Quality
Customers expressed concerns about the quality and durability of the furniture, with some reporting issues shortly after purchase.
Delivery Issues
Numerous complaints about delays and lack of communication regarding delivery timelines, leading to frustration among customers.
Warranty Concerns
Several reviews highlighted dissatisfaction with warranty services, citing difficulties in getting repairs and unclear terms.
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Janice Schauer
Feb 14, 2026
5.0
This is our second recliner purchase with La-Z-Boy. Abel Tovar helped us with our recent purchase and he was extremely knowledgeable and professional. He was able to direct us to exactly what we wanted and made the transaction so easy and pleasant. We are very happy with our recliner and service from Abel.
LS
Leigh Smith
Feb 7, 2026
5.0
Had a pleasant experience today with my wife at La Z Boy in El Paso at 8701 Gateway Blvd West. Our service advisor Juan did a wonderful job showing us numerous options on recliners we were interested in. After showing us several models and designs we decided on one that was very similar to our recliners that we have now. We were very pleased and decided to purchase two matching recliners. Another couple was shopping at the same time and saw our enthusiasm and excitement, and they too purchased the same model recliner. It was a fun experience and also a shout out to Sue who was working with the other customers and their purchase and the Store Manager as well. We would recommend this store and Juan and the staff to anyone looking to upgrade and or replace home furniture. Thank you again for a great experience.
DC
David Calvillo
Jan 23, 2026
5.0
Abel helped us with our recliners years ago and we keep coming back because of him! I recommend him to all our family and friends. It’s always a welcoming, friendly, and upscale experience at this store. I’ll never go back to Ashley 😊
MM
Michelle McParland
Jan 21, 2026
5.0
Thank you to Sue at La-Z-Boy El Paso. Sue was patient, listened to my thoughts and concerns, and provided excellent advice and service.She was so easy to work with. Sue made the task of furniture buying (which I dreaded!) a pleasure! Looking forward to the arrival of new furniture.
SV
Sandra Valdes
Dec 17, 2025
5.0
Abel Tovar was professional, friendly and great. Good job!!