Customers consistently praised the helpfulness, knowledge, and friendliness of the staff, with many specific mentions of individual salespeople like Mark, Alonso, and Greg.
Shopping Experience
Many reviews highlighted a positive shopping experience, noting the lack of pressure from sales staff and the overall pleasant atmosphere of the store.
Product Quality
Customers appreciated the variety and quality of furniture available, although some mentioned issues with delivery and product condition.
Delivery Issues
A few customers reported problems with order fulfillment and delivery, including delays and incorrect items, which negatively impacted their overall experience.
VC
Vinnie Chaffee
1 day ago
5.0
Found exactly what I needed, Khalil was fantastic. He listened to what I had in mind and lead me right to what fit my needs and style.
JM
Jenna Merrill
6 days ago
5.0
Had a great experience purchasing furniture! Our sales consultant Mario Miranda was friendly, helpful and extremely knowledgeable about all the furniture we had question about! We are very excited to get everything we purchased and will definitely be back!
MG
Michelle Garza
Feb 22, 2026
5.0
Mark was excellent on making our purchase easy he answered all of our questions about the features of our bedroom set. Will be going back to him with our next purchase and would recommend him to anyone who’s looking for new furniture thanks again
AQ
Adrian Quezada
Feb 22, 2026
1.0
PWanted to buy an L shape couch, but man, the lady (40+) just kept following us and it felt uncomfortable the entire time. Made a face when we said we werent gonna buy. Ruined the opportunity to buy.
MK
Mary Katz
Feb 15, 2026
5.0
The sales person Mario that helped us with three different living room furnishing pieces, is awesome. He gave us a whole sofa education allowing us to make the best choice for our money & comfort. He also kept budget focused choices easy to focus on and select. The quality of previous bedroom items has proven to be great. I have shopped around quite a bit to compare price & quality. Furniture Row has beat out other stores every time in past 6 years.
What are the store hours for Furniture Row in El Paso, TX?
Furniture Row is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What types of payment does Furniture Row accept?
Furniture Row accepts American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
What products does Furniture Row offer?
Furniture Row offers a variety of products including leather and upholstered furniture, dining and accent tables, sofas and sectionals, recliners, shelving, home entertainment and office furniture, lamps, mirrors, dressers, bed frames, linens, rugs, and more.
Does Furniture Row provide delivery and financing services?
Yes, Furniture Row offers delivery services and financing options to customers.
Is Furniture Row accessible for customers with disabilities?
Yes, Furniture Row has a wheelchair-accessible entrance and wheelchair-accessible parking available.
Where is Furniture Row located in El Paso?
Furniture Row is located at 11835 Gateway West, El Paso, TX 79936, United States.
Are there any hotels near Furniture Row for out-of-town customers?
Yes, nearby hotels include Holiday Inn Express & Suites El Paso I-10 East and Palace Inn Blue El Paso, providing convenient accommodation options for Furniture Row customers.
What dining options are available near Furniture Row?
Local dining options near Furniture Row include Twisted Tenders, Logan's Roadhouse, Outback Steakhouse, Taco Cabana, and Romano's Macaroni Grill, offering a variety of American, steakhouse, and Mexican cuisine.
Are there entertainment venues near Furniture Row?
Yes, nearby entertainment venues include Tinseltown Cinemas, Eastpoint 12 Movies, Cinemark Tinseltown Las Palmas XD and ScreenX, Cinemark 20 and XD, and Green Door music venue for movies and concerts.
How can customers contact Furniture Row for inquiries?
Customers can contact Furniture Row by phone at +1 915-592-0492 or toll-free at +1 844-763-6278, or by email at customerservice@furniturerow.com.
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