Furniture Row

4.7
2748 reviews
Furniture Row - Furniture Store

About

Furniture StoreHome FurnitureBedroom Furniture StoreMattress StoreOffice Furniture StoreChairsChildren's Furniture StoreOutdoor Furniture StoreStools
Furniture Row® Black Friday Furniture Super Sale - Save $100 Per $1,000 Spend. The More You Buy, The More You Save. Visit Our Store or Shop Online! Sale Ends Thursday 11/27.

Details

  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable
  • Wheelchair accessible entranceAvailable

Location

Furniture Row
11835 Gateway West, El Paso, TX
79936, United States

Hours

Reviews

4.7
2,748 reviews
5 stars
2,428
4 stars
154
3 stars
50
2 stars
30
1 star
86

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for being friendly, knowledgeable, and attentive without being pushy.

Product Quality

Many reviews highlighted the good quality of furniture and a wide selection of products available.

Shopping Experience

The shopping experience was described as smooth and enjoyable, with staff providing helpful guidance and allowing customers to browse comfortably.

Professionalism

Sales representatives were noted for their professionalism, patience, and ability to provide detailed information about products.

Delivery Issues

Some customers reported delays in delivery times, which affected their overall satisfaction.
  • MM
    Miranda Munoz
    3 days ago
    5.0
    Absolutely loved Alonso! He was the reason we ended up purchasing from there. Was helpful but not too overbearing like most salespeople. Overall a great experience and made purchasing easy! Will be back again when we need more furniture.
  • DF
    Debra Foix
    6 days ago
    5.0
    I really enjoy shopping at this show room this is the third I visit and its atmosphere is pleasant the sales people are courteous. My sales person Mark is by far the most patient man I’ve have ever known as well as knowledgeable of the pieces of furniture and art in the show room. He made the experience painless. Mark is a true asset to your business.
  • GH
    George Hernandez
    Nov 17, 2025
    5.0
    Bought a sofa sectional and dining chairs of which we have been wanting to buy. Great selection and choice colors. Angel Hernandez was very pleasant and was very knowlagible. Angel was patient and made us comfortable. My wife and l are excited about our new furniture. Thank you
  • AR
    ALFREDO RIVAS
    Nov 16, 2025
    5.0
    Excellent customer service provided by Jorge Rodriguez and his team , I felt very pleased by his recommendations , didn’t feel pressure while looking at the furniture , the sales where amazing , will highly recommend him and furniture row , I will definitely come back 🙏, thank you !!
  • JS
    Juan Salas
    Nov 10, 2025
    1.0
    Great quality but unfortunately the salesmen/manager Alonso was great while he made the sale then something went wrong with my order and he did not take ownership to help me resolve my issue. During my ordeal he promissed to return my phone call and i waited 30 minutes and never got a call back.i called back and i was told he had gone home for the day. I made several other calls discussing my situation and I got hung up on. I finally got someone to assist but then at the same time they were not very helpful since they told me I only had 10 minutes to go pick up the correct piece of furniture since they were closing. I was rushed into getting to the store in order for me to make it if not I would not get my item needed. It was beyond stressful and frustrating and unfortunately I will not be going back i will take my business elsewhere.

Frequently Asked Questions About Furniture Row

What are the store hours for Furniture Row in El Paso, TX?

Furniture Row is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.

What types of payment does Furniture Row accept?

Furniture Row accepts American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.