Business Details
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Furniture Row® Black Friday Furniture Super Sale - Save $100 Per $1,000 Spend. The More You Buy, The More You Save. Visit Our Store or Shop Online! Sale Ends Thursday 11/27.
Details
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
4.7
2,748 reviews
5 stars
2,428
4 stars
154
3 stars
50
2 stars30
1 star
86
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being friendly, knowledgeable, and attentive without being pushy.
Product Quality
Many reviews highlighted the good quality of furniture and a wide selection of products available.
Shopping Experience
The shopping experience was described as smooth and enjoyable, with staff providing helpful guidance and allowing customers to browse comfortably.
Professionalism
Sales representatives were noted for their professionalism, patience, and ability to provide detailed information about products.
Delivery Issues
Some customers reported delays in delivery times, which affected their overall satisfaction.
- MMMiranda Munoz3 days ago5.0Absolutely loved Alonso! He was the reason we ended up purchasing from there. Was helpful but not too overbearing like most salespeople. Overall a great experience and made purchasing easy! Will be back again when we need more furniture.
- DFDebra Foix6 days ago5.0I really enjoy shopping at this show room this is the third I visit and its atmosphere is pleasant the sales people are courteous. My sales person Mark is by far the most patient man I’ve have ever known as well as knowledgeable of the pieces of furniture and art in the show room. He made the experience painless. Mark is a true asset to your business.
- GHGeorge HernandezNov 17, 20255.0Bought a sofa sectional and dining chairs of which we have been wanting to buy. Great selection and choice colors. Angel Hernandez was very pleasant and was very knowlagible. Angel was patient and made us comfortable. My wife and l are excited about our new furniture. Thank you
- ARALFREDO RIVASNov 16, 20255.0Excellent customer service provided by Jorge Rodriguez and his team , I felt very pleased by his recommendations , didn’t feel pressure while looking at the furniture , the sales where amazing , will highly recommend him and furniture row , I will definitely come back 🙏, thank you !!
- JSJuan SalasNov 10, 20251.0Great quality but unfortunately the salesmen/manager Alonso was great while he made the sale then something went wrong with my order and he did not take ownership to help me resolve my issue. During my ordeal he promissed to return my phone call and i waited 30 minutes and never got a call back.i called back and i was told he had gone home for the day. I made several other calls discussing my situation and I got hung up on. I finally got someone to assist but then at the same time they were not very helpful since they told me I only had 10 minutes to go pick up the correct piece of furniture since they were closing. I was rushed into getting to the store in order for me to make it if not I would not get my item needed. It was beyond stressful and frustrating and unfortunately I will not be going back i will take my business elsewhere.
Frequently Asked Questions About Furniture Row
What are the store hours for Furniture Row in El Paso, TX?
Furniture Row is open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
What types of payment does Furniture Row accept?
Furniture Row accepts American Express, Cash, Check, Discover, Financing, MasterCard, and Visa.
What products does Furniture Row offer?
Furniture Row offers a variety of products including leather and upholstered furniture, dining and accent tables, sofas and sectionals, recliners, shelving, home entertainment and office furniture, lamps, mirrors, dressers, bed frames, linens, rugs, and more.
Does Furniture Row provide delivery and financing services?
Yes, Furniture Row offers delivery services and financing options to customers.
Is Furniture Row accessible for customers with disabilities?
Yes, Furniture Row has a wheelchair-accessible entrance and wheelchair-accessible parking available.
Where is Furniture Row located in El Paso?
Furniture Row is located at 11835 Gateway West, El Paso, TX 79936, United States.
Are there any hotels near Furniture Row for out-of-town customers?
Yes, nearby hotels include Holiday Inn Express & Suites El Paso I-10 East and Palace Inn Blue El Paso, providing convenient accommodation options for Furniture Row customers.
What dining options are available near Furniture Row?
Local dining options near Furniture Row include Twisted Tenders, Logan's Roadhouse, Outback Steakhouse, Taco Cabana, and Romano's Macaroni Grill, offering a variety of American, steakhouse, and Mexican cuisine.
Are there entertainment venues near Furniture Row?
Yes, nearby entertainment venues include Tinseltown Cinemas, Eastpoint 12 Movies, Cinemark Tinseltown Las Palmas XD and ScreenX, Cinemark 20 and XD, and Green Door music venue for movies and concerts.
How can customers contact Furniture Row for inquiries?
Customers can contact Furniture Row by phone at +1 915-592-0492 or toll-free at +1 844-763-6278, or by email at customerservice@furniturerow.com.