Lowe's Home Improvement

Reviews

• LM

  Lorinda McKinney

  3 days ago
  1.0
  My elderly parents went in for a warranty issue on a year old LG refrigerator. The male (who was in charge of this department) told them he could not help them and handed him a pamphlet to fill out on line. My dad asked if the young man could help him and he said to call the 800 number that they dont help customers with issues. My parents are not tech savvy, my dad is completely blind and the associate turned him away. When my mom and dad left the associate yelled bye, dont be mad. Why would I support a store that cannot support elderly people. My parents bought all new appliances there last year. I am highly disappointed with Lowes and there team members.
• MB

  Michael Brunsman

  4 days ago
  1.0
  I purchased a Frigidaire refrigerator model GRFG2353AFK from Lowe’s and this has turned into one of the worst appliance and customer service experiences I have ever dealt with. Delivery #1 The first unit arrived damaged. The delivery team had already removed and taken my original refrigerator, so I was left with a damaged fridge in my home and no backup option. A replacement was scheduled for the next day. Delivery #2 The second Frigidaire GRFG2353AFK was installed. Before the crew left, I noticed the interior light did not turn on when opening the doors. I was told “that happens sometimes” and they reset the refrigerator. After about 10 minutes the light came on and I was told everything was fine. About 30 minutes after they left, the light failed again and the refrigerator displayed an “ER” error code. I contacted Lowe’s again and now needed a third refrigerator. Due to scheduling delays, I had to wait a couple days. The refrigerator still cooled, so I made it work temporarily, but the error code never cleared. Delivery #3 The third Frigidaire GRFG2353AFK was installed. Initially everything appeared fine. About 4 to 5 days later, the refrigerator started freezing everything inside the refrigerator compartment. Sodas were turning to slush and ice when opened. Meal prep containers were forming ice. Sauces like ketchup, barbecue sauce, and mustard were thickening and partially freezing. The interior water dispenser line also froze and stopped dispensing water. I tested the refrigerator with a thermometer. With the refrigerator set to 36 degrees, a glass of water froze to 32 degrees within 4 hours. I then reset the refrigerator, set it to 43 degrees, and the water still froze within 4 hours. This refrigerator cannot regulate temperature and is clearly defective. At this point this would have been my fourth refrigerator. I asked Lowe’s for a reasonable solution. I simply wanted to switch to a different model or receive store credit so I could purchase another refrigerator from them. Instead, I was placed on hold for over an hour and then told I was outside the 48 hour return window. I explained there is absolutely no way to identify this defect within 48 hours because the freezing issue and dispenser failure do not present themselves until 4 to 5 days of normal use. Despite receiving multiple defective or damaged units in a row, this was ignored. I asked for a supervisor and was placed on hold another 38 minutes. I eventually had to hang up because I could not stay on the phone for nearly two hours over something Lowe’s should have handled immediately. The final answer from Lowe’s was that I must deal directly with the manufacturer. This entire situation has been completely outside of my control. I have now received three defective or damaged Frigidaire GRFG2353AFK refrigerators. The primary defect cannot physically be discovered within Lowe’s 48 hour return window. I have spent hours dealing with deliveries, issues, support calls, scheduling delays, and troubleshooting. I attempted to resolve this reasonably and even offered to continue purchasing through Lowe’s if they would simply work with me on a replacement or model swap. Instead, Lowe’s chose to hide behind a policy that does not even apply to how this defect presents itself. This was a complete failure of customer service. Lowe’s had every opportunity to make this right by replacing the unit again, allowing a model swap, or issuing store credit. Instead, they chose not to support their customer at all. If something goes wrong, Lowe’s will not stand behind the sale, even after multiple confirmed defective units. I will not be purchasing appliances from Lowe’s again.
• JH

  Jennifer Hamilton

  May 2, 2026
  1.0
  I have had the worst experience we have ever had with this Lowe’s. I paid for a delivery of garden pavers and they threw them all over the road at my house. I called the store and they didn’t do anything about it. They are broken and I was shorted items I ordered and the supervisor didn’t even offer any credit for items missing or a refund of the delivery fee.
• BS

  Brenan Smith

  Apr 22, 2026
  1.0
  They randomly close the load out and for those of us that purchase a large amount at one time this is an inconvenience that cost us time and money. I called customer service and was put on hold for 5 to 10 minutes. Apparently they have no respect for your time.
• CH

  Chris Herrell

  Apr 14, 2026
  1.0
  Waste of time and money. I tried to schedule exterior door replacements. I am paying Lowes, not the contractors they use to do the job. Lowes is the General Contractor. If I am paying Lowes, I expect to get help with Lowes when I need help. Not a “Well, THEY did it, not me” or “If you can’t get ahold if them, how do you think I can?”. Word of advice, go find your own contractors, you are wasting your time and money. I own an Engineering company and use contractors. I would never put my customers in a position Lowe’s puts their customers in.

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