Extra Space Storage

4.9
327 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRecords Storage Facility
Store your belongings at Extra Space Storage on 6818 FM 2499 in Denton, TX today! Our large selection of storage units, drive up access, drive up units, climate controlled units, electronic gate access, exceptional security, ADA compliant, deliveries accepted, multiple entrance/exit gates, non climate controlled units available, parking spaces, elevator access, wide drive isles and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
6818 FM 2499, Denton, TX
76210, United States

Hours

Reviews

4.9
327 reviews
5 stars
313
4 stars
6
3 stars
2
2 stars
1
1 star
5

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff, particularly Jordan, Xavier, and James, for their helpfulness, professionalism, and friendly demeanor.

Cleanliness

The facility is frequently described as clean, well-maintained, and secure, contributing to a positive customer experience.

Accessibility

Many reviews highlight the easy access to the facility, including convenient carts and elevators, making the moving process smoother.

Pricing Concerns

Some customers expressed dissatisfaction with perceived predatory pricing practices, specifically regarding sudden rent increases.
  • JB
    James Balutowski
    6 days ago
    5.0
    Excellent staff who work hard to help their customers. Jordan was exceptional with helping me resolve a rate discrepancy and had the highest level of customer service!!
  • GC
    Gene Cole
    Jan 5, 2026
    5.0
    Jordan was proactive and very easy to work with
  • AS
    Arbi Sulollari
    Dec 31, 2025
    5.0
    This was the easiest experience I have ever had. Jordan was very nice and knowledgable. She made the experience much easier. Will definitely recommend.
  • RR
    Regan Reed
    Dec 20, 2025
    5.0
    We needed extra space when our daughter was between college and a big girl job. This location is convenient and there are handy carts and an elevator to make it easier to get in and out. Staff are always friendly and they make the process painless.
  • TH
    Travis Heltne
    Dec 17, 2025
    2.0
    Originally I had a good impression of this place but I have been here for several months and under the new management I can firmly say that the facility is relatively clean and easy to access. And that's where the good stuff ends. Jordan at the front desk is someone with a complete lack of personality and customer service. The bathrooms are not well maintained and actually there's only one bathroom because the other one has been locked for several months and they're perfectly happy keeping it that way.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.