Extra Space Storage

4.7
777 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreAutomobile Storage Facility
Store your belongings at Extra Space Storage on 816 Frame St in Denton, TX today! Our large selection of storage units, drive up access, drive up units, electronic gate access, manager living on site, exceptional security, ADA compliant, deliveries accepted, non climate controlled units available, parking spaces, golf carts available, vehicles are allowed in drive-up units and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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Location

Extra Space Storage
816 Frame St, Denton, TX
76209, United States

Hours

Reviews

4.7
777 reviews
5 stars
689
4 stars
39
3 stars
11
2 stars
9
1 star
29

What are people saying?

AI-generated from recent customer reviews

Price Increases

Numerous customers expressed frustration over significant rent increases shortly after renting, often without proper notice.

Customer Service

James and other staff members received high praise for their helpfulness, friendliness, and professionalism, contributing to positive customer experiences.

Facility Condition

While some customers noted that the units were older, many appreciated the cleanliness and security of the facility.

Mixed Experiences

While many reviews highlighted excellent service, there were also complaints about communication issues and negative experiences related to unit conditions.
  • MU
    Martins Ugoh
    Nov 13, 2025
    5.0
    I had an amazing experience thanks to Pam! She went above and beyond to help me find the perfect storage unit that fit my budget. From the moment I walked in, she was extremely friendly, patient, and genuinely willing to go out of her way to make sure I was taken care of. You can tell she really cares about the customers and takes pride in her work. Pam is an outstanding employee, and Extra Space Storage is lucky to have her. I highly recommend asking for her if you need help she’ll make the whole process easy and stress-free.
  • KC
    Kaylynn Cox
    Nov 11, 2025
    5.0
    James was awesome with helping me change out my locks when I had my own security issue. Nothing to do with the storage facility itself, but he helped me track down what I needed as far as information and helped me secure my unit again so that I can be certain my things are safe. Kudos to you, sir!
  • BF
    Bandit Films
    Sep 30, 2025
    1.0
    This company is disgusting. The fact that you can have a 85% increase. After a few months of renting a storage is insane to me. The only reason this is legal is because you claim to have sent a letter to peoples houses you guys are some real scammers
  • JR
    Jeffrey Ray
    Sep 30, 2025
    1.0
    If I could leave 0 stars I would. Rent was doubled within the first 2 months going from 90$ to 180$ with no notice. Don’t ever rent a storage unit here unless you’re trying to get your pockets drained unwillingly. (:
  • GV
    Gage Vanhaverbeke
    Sep 30, 2025
    1.0
    Do not rent from here, they are liars and criminals. They raised my rent by 82 percent after my third month with notice only sent by mail, which didn’t even go to the correct address. Their business model is to take advantage of you and your busy life in the hopes that they can screw you and you can’t move out. GO SOMEWHERE ELSE

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.