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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Decatur, TX, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1201 W. US Highway 380 Business, Decatur, TX
76234, United States
Hours
Reviews
4.2
1,446 reviews
5 stars
844
4 stars
328
3 stars
106
2 stars
45
1 star
123
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for their helpfulness while others are criticized for being unresponsive or rude.
Order Fulfillment
Numerous complaints about order fulfillment issues, including delays, incorrect inventory status, and poor communication regarding order status.
Store Cleanliness
Concerns raised about cleanliness, particularly in specific areas like the garden section, with reports of unsanitary conditions.
Product Availability
While many customers found what they needed, there were also reports of low stock on certain items and issues with special orders.
Positive Experiences
Several customers expressed satisfaction with their shopping experiences, highlighting friendly staff and a good selection of products.
- JCJosé Díaz Contreras1 day ago5.0Recomendable
- RHRoger HarrisonDec 17, 20255.0Love Lowe's they have a lot of neat stuff!!!!!!! From the nursery to the inside store!!!!!!!!
- CMCharles MDec 10, 20251.0Before I get into it, I want to acknowledge Stacy (store manager) and Terri (Appliances) as they did a great job helping me once the stuff hit the fan. If I could give zero stars, I would. My experience with Lowe’s (specifically the Decatur, TX location and their corporate "support") has been nothing short of deceptive. I am not writing this because of a shipping delay. I am writing this because Lowe’s repeatedly lied to me, held my money for a product they didn't have, and forced me to do their job for them. The Timeline of Failure: Nov 15: After two unexplained online cancellations, I placed an in-store order for a freezer. I was given a firm pickup date of Dec 2. The Gaslighting: For weeks, the status sat at "Preparing Order." I called multiple times (local and corporate) and was explicitly guaranteed—repeatedly—that my Dec 2 pickup was confirmed. Dec 1: I called the Decatur store to confirm. I was bounced between Pro Desk, CS, and Appliances, and eventually hung up on. Dec 2 (Pickup Day): Silence. No email. No call. I called them at 3 PM. Appliances admitted it wasn't there but promised an update by 5 PM. 5:07 PM: Again, silence. I had to call back, only to be told the freezer is on backorder until December 30th. The Reality: Lowe’s took my money on November 15 for a product they did not have. Instead of being honest, their inventory system and their support staff strung me on for weeks with false promises. With the billions of dollars Lowe's has in enterprise technology, it is inexcusable that you cannot track your own inventory. You knowingly sold me a ghost item, treated me like a nuisance when I asked for updates, and wasted my entire day waiting for a pickup that was never going to happen. This isn't just "bad service." This is an interest-free loan that I unknowingly gave to a corporation that doesn't respect its customers. To the Decatur management: Thank you for the callback eventually, but "it's on backorder" is information I should have had on Nov 15, not forced out of you on Dec 2. Consumers Beware: Do not trust their "In Stock" status. Do not trust their pickup dates. And certainly, do not trust that anyone at this company will communicate with you once they have your money. My new freezer from Best Buy is great and was less expensive!
- EWEric WDec 8, 20251.0Jayden at the checkout laughed when I asked if they usually call for loading assistance. I had to ask two other lazy employees if they could help me load four 2 x 8 x 16 footboards from the rack and they appeared obviously put out by my request. The same to watch me load my entire load onto a flatbed and never offered any help and I even looked at one and said oh, you must be real busy to which he pretended not to see me . This is exactly why I hate Lowe’s and will be sure not to be back. No customer service what a joke this place is.
- MLMary LivingstonDec 2, 20251.0What's up Lowe's. I ordered a double oven on November 9th to have installed and haul away of the old oven. Called November 20 to check the status of my order and when it could possibly be installed was told that the store would receive it on November 25th the Tuesday before Thanksgiving. Didn't think I was going to get it Thanksgiving but have not received a call have not have any status on my order call today December the 2nd said it was just sent from the Distribution Center will be another4 business days. That will be next week then I have to have the installation scheduled which will probably be another week now we're looking at Christmas this is ridiculous I received the bill with all the charges and I have not received any items or any Services what's up with this very dissatisfied I would like this resolved as soon as possible please I shop there I like it there I buy all my major appliances there I don't understand what happened with the oven
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Decatur, TX?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours of Lowe's Home Improvement in Decatur, TX?
Lowe's Home Improvement is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What should I do if I want to return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. For online purchases, start a return in your order history before shipping it back. For in-store returns, provide proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Decatur, TX?
Lowe's accepts American Express, cash, check, Diners Club, Discover, MasterCard, and Visa as payment methods.
Are there any installation services available at Lowe's?
Yes, Lowe's offers a wide variety of installation services including appliances, flooring, cabinetry, doors, windows, and more.
What are some nearby places I can visit before or after shopping at Lowe's Home Improvement in Decatur, TX?
Nearby places include Minute Key for key and locksmith services, Starbucks for coffee, and Doug's Appliance Repair for appliance services, which might be helpful before or after your visit.
Is there parking available for customers visiting Lowe's Home Improvement?
Yes, the store provides wheelchair accessible parking for customer convenience.
Which nearby financial institutions are close to Lowe's Home Improvement in Decatur, TX?
Nearby banks include Guaranty Bank & Trust, BBVA Bank, and Bank OZK, which can provide banking and ATM services during your shopping visit.