Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Decatur, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1201 W. US Highway 380 Business, Decatur, TX
76234, United States
Hours
Reviews
4.2
1,436 reviews
5 stars
838
4 stars
327
3 stars
106
2 stars
46
1 star
119
What are people saying?
AI-generated from recent customer reviews
Cleanliness Issues
Several customers reported unsanitary conditions in the store, particularly in the sand area, which was noted to have a terrible stench and contamination.
Customer Service
Feedback on customer service was mixed; while some employees received praise for their helpfulness, others were criticized for being unhelpful or rude.
Product Availability
Customers expressed frustration with low stock levels and difficulty finding specific items, leading to dissatisfaction with the store's inventory management.
Positive Experiences
Despite some negative feedback, many customers reported positive experiences, highlighting friendly staff and a good selection of products.
Delivery Issues
Several reviews mentioned problems with delivery services, including miscommunication and failure to fulfill installation services as promised.
- SSsteve sittonNov 15, 20255.0Great place to find your own stuff since no help
- EMEd MestyanekNov 8, 20255.0Great hardware store in Decatur Texas the stuff was knowledgeable and friendly and gave me no problems on the return.
- RBRicky BaylessNov 2, 20252.0Good luck finding help when you need it
- AMAnesu MafiOct 25, 20251.0I went to buy a few bags of sand and noticed a terrible stench in the sand area. When I checked the bags more closely, I saw cat poop and cat urine all over them. Unfortunately, I picked up one of the bags before realizing it had cat pee on it. Even after washing my hands several times, I can’t get the smell off. This section really needs to be cleaned and sanitized — it’s unsanitary and unpleasant for customers.
- HBHiban BalderasOct 20, 20255.0Exelente gracias
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Decatur, TX?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the operating hours of Lowe's Home Improvement in Decatur, TX?
Lowe's Home Improvement is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What should I do if I want to return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. For online purchases, start a return in your order history before shipping it back. For in-store returns, provide proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Decatur, TX?
Lowe's accepts American Express, cash, check, Diners Club, Discover, MasterCard, and Visa as payment methods.
Are there any installation services available at Lowe's?
Yes, Lowe's offers a wide variety of installation services including appliances, flooring, cabinetry, doors, windows, and more.
What are some nearby places I can visit before or after shopping at Lowe's Home Improvement in Decatur, TX?
Nearby places include Minute Key for key and locksmith services, Starbucks for coffee, and Doug's Appliance Repair for appliance services, which might be helpful before or after your visit.
Is there parking available for customers visiting Lowe's Home Improvement?
Yes, the store provides wheelchair accessible parking for customer convenience.
Which nearby financial institutions are close to Lowe's Home Improvement in Decatur, TX?
Nearby banks include Guaranty Bank & Trust, BBVA Bank, and Bank OZK, which can provide banking and ATM services during your shopping visit.