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About
Mattress StoreBedroom Furniture StoreBedding Store
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.8
338 reviews
5 stars
320
4 stars0
3 stars0
2 stars1
1 star
17
What are people saying?
AI-generated from recent customer reviews
Customer Service
Anita and Angela received high praise for their helpfulness, knowledge, and patience, making the shopping experience enjoyable for many customers.
Product Knowledge
Staff members, particularly Rick and Angela, were noted for their extensive knowledge about mattresses and features, helping customers make informed decisions.
Sales Pressure
Customers appreciated the no-pressure sales approach, feeling comfortable to take their time in making decisions without feeling rushed.
Delivery Issues
Several customers reported significant problems with delivery and customer service follow-up, leading to frustration and dissatisfaction.
Overall Experience
Many customers expressed a positive overall experience, highlighting the store's welcoming atmosphere and the staff's commitment to customer satisfaction.
- CWCelina Wolfe3 days ago5.0We really enjoyed our experience at Tempur Pedic! Rick was extremely helpful, patient and knowledgeable. He walked us through everything and gave us all the information we could need to make the best possible decision. Thank you Rick!!
- SNS NicoleNov 9, 20255.0Angela was very informative and great to talk to
- JGJoshua GriffinNov 6, 20255.0Fantastic experience, Anita was a huge help in showing me the matresses and bed bases. Extremely happy with my purchase.
- MSMaxim SamudraNov 2, 20255.0Rick at the Northwest Pkwy store was really helpful. He thoroughly explained the different features and types of mattresses that Tempur Pedic offers thst was really helpful for my husband and I who are new to Tempur Pedic brand.
- RNRachel NosalOct 26, 20255.0Anita and Angela were great! They were both so helpful and informative
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed frames. Make sure your foundation is flat and solid with adequate center support to avoid voiding the warranty.
How are Tempur-Pedic mattresses delivered to my home?
Most Tempur-Pedic mattresses come with free White Glove delivery, where the mattress arrives in plastic covering which is removed during setup. The TEMPUR-Cloud mattress ships compressed in a bag for self-setup and does not include White Glove delivery.
What distinguishes Medium and Medium Hybrid Tempur-Pedic mattresses?
Medium Hybrid mattresses feature a coil system combined with TEMPUR® material for added responsiveness and a slightly softer feel compared to traditional Medium mattresses, which are all foam.
Does Tempur-Pedic offer mattress customization for RVs or boats?
Yes, customization is available through an authorized partner for non-traditional mattress sizes and shapes. It's recommended to have your custom dimensions ready when ordering.
Can I get replacement covers for my Tempur-Pedic mattress?
Replacement covers are available for mattresses with removable covers. You can order current mattress covers online or speak to a Sleep Guide in-store for older mattress models.
What payment methods are accepted at the Tempur-Pedic Flagship Store in Dallas?
The store accepts American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing, Mastercard, and Visa.
What are the store hours of the Tempur-Pedic Flagship Store in Dallas?
Open Monday through Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Are there nearby dining options to visit before or after shopping at Tempur-Pedic Flagship Store?
Yes, nearby options include il Bracco (Italian cuisine), Corner Bakery Cafe for casual dining, and Trova Wine and Market for wine and dining experiences, offering great spots to enjoy a meal around your shopping trip.
Can customers find good shopping options nearby the Tempur-Pedic Flagship Store?
Yes, The Plaza At Preston Center nearby offers a shopping center experience. Additionally, boutiques like Evereve, Luminary Lifestyle, and Jos. A. Bank are close by for various apparel and fashion needs.
Are there conveniences like banks or gas stations near the Tempur-Pedic Flagship Store?
Yes, Fidelity Investments and Veritex Community Bank are nearby for financial services. For fuel, Tetco and Sunoco gas stations are also in proximity, making errands easy while visiting the store.