Business Details
About
LaundromatDry Cleaner
Speed Queen Laundry locations are more than just any laundromat. This Dallas washateria on Gus Thomasson Rd is a welcoming spot for the community and was constructed with families in mind.
Details
- Onsite servicesAvailable
Location
Speed Queen Laundry Gus Thomasson Rd
2520 Gus Thomasson Rd, Dallas, TX
75228, United States
Hours
Reviews
4.1
140 reviews
5 stars
95
4 stars
12
3 stars
4
2 stars
9
1 star
20
What are people saying?
AI-generated from recent customer reviews
Customer Service
Staff, particularly Johana and Hilda, received high praise for their helpfulness and friendliness.
Cleanliness
The laundromat is frequently noted for its cleanliness and well-maintained machines.
Technology Issues
Several customers reported problems with the app and machine synchronization, leading to frustration.
Operating Hours
Confusion exists regarding the closing time, with some customers reporting being turned away before the stated closing hour.
Overall Experience
While many customers enjoy the modern setup and convenience, some have expressed disappointment with service quality and machine availability.
- RARachael AckleyNov 2, 20255.0Great customer service, 3 sizes for washers, free dryers. App to show time left on washer and dryer.
- BBBradleyNov 1, 20255.0Great as always. Go out of my way to do my laundry here.
- EGELIZABETH GomezSep 25, 20255.0Johana is a wonderful woman. She helped us to learn the kiosk for the first time and I loved the price and plan to open one up in my area in the near future. Thank you Johana for your attention to detail and for being so kind. The machines are clean and the inside is so beautiful.
- NHNyisha HintonSep 22, 20254.0I was searching for a laundromat that is open later. This one closes at 12 midnight but last wash is at 10:30pm. Very clean and easy to use machines! Tablets for kids to play on and free Wi-Fi!
- IMIsaias MartinezSep 14, 20251.0It’s called speed queen not wait 19 minutes because the washing machine is sending codes to the app saying it’s busy or in use when really there’s nothing in the washing machine, it just defaults. Does that after it’s done with any use that includes rinsing the machine, the whole reason why I came to speed queen was to avoid issues and get my laundry done fast. I ended up having to wait and waste an hour for a machine to become available only to be met with this issue. None of the staff told me I loaded $20 into the app and I can’t get a refund from it and now I’m driving to another laundromat. Kind of defeats the purpose of calling it speed queen. I don’t know if it’s a app error or a washing machine error but there’s definitely a problem with the system and the codes. There’s a lot of machines that say temporarily out of order. The app and the washing machine machines are not in sync, so don’t come here. Just when you think one machine is done it’s not it finished for that person and now it’s gonna block out the washing machine for another 19 minutes. I’ve came here before, and I’ve done my laundry within an hour. I just wasted an hour sorting my clothes and waiting for a washing machine only to have to go hunting and battling with other people over a washing machine on top of that people would leave and then not come back and there’s washing machines just sitting there with clothes. Owner please service these washing machines It’s bad enough washing is expensive you’re wasting time you’re wasting money and you’re losing money get with the engineers do an IT call whatever you need to do to make sure the app and the washing machines are running together Putting in those work tickets
Frequently Asked Questions About Speed Queen Laundry Gus Thomasson Rd
How much does it cost to wash/dry?
Our industry leading machines come in different sizes to accommodate the quantity of laundry you plan to wash and dry, and pricing will vary depending on your personal requirements. Customer service representatives are on hand to answer any questions.
What is your one dry guarantee?
"Our state of the art machines are so effective that we guarantee all your laundry will be dried in just ONE DRYER CYCLE with the proper options selected. Pick the right size dryer to accommodate your laundry and if after ONE CYCLE your laundry isn’t dry, simply contact our customer service representative and they will start the same dryer at no extra cost to you*.
*Machines should not be overfilled. Some bulky items excluded from guarantee due to variations in size/material. See store for full details."
What are your hours?
Our store hours vary by location. For your store’s hours, please visit its location page.
How much does your wash, dry, fold drop-off service cost?
"Our wash, dry, fold service is based upon weight, with large items such as comforters, blankets, pillows and sleeping bags based on size.
Pricing may vary by store. Visit our location page for more details."
What are the operating hours of Speed Queen Laundry Gus Thomasson Rd?
Speed Queen Laundry on Gus Thomasson Rd is open daily from 6:00 AM to midnight, with adjusted hours on certain holidays.
How much does it cost to wash and dry laundry at this location?
Pricing varies based on machine size and quantity of laundry. Customer service representatives are available to provide specific pricing details.
What is the one dry guarantee offered by Speed Queen Laundry?
They guarantee that your laundry will be dried in one dryer cycle if the proper machine size and options are selected. If not dry after one cycle, they will start the same dryer again at no extra cost, with some exclusions.
Does Speed Queen Laundry offer a drop-off wash, dry, and fold service? How much does it cost?
Yes, the drop-off wash, dry, and fold service is available, with pricing based on weight and size for bulky items. Pricing may vary by store, so check the location page for details.
What types of payment are accepted at Speed Queen Laundry on Gus Thomasson Rd?
They accept various payment methods including American Express, Apple Pay, Google Pay, cash, Discover, Mastercard, Samsung Pay, and Visa.
What products does Speed Queen Laundry offer at this location?
They sell laundry bags, detergents, softeners, dryer sheets, bleach, and other laundry products from various brands.
Is Speed Queen Laundry Gus Thomasson Rd a welcoming and safe space for LGBTQ+ individuals?
Yes, this location is a safe and welcoming space for LGBTQ+ individuals, including transgender-friendly services.
Are there nearby places to visit or eat around Speed Queen Laundry on Gus Thomasson Rd?
Nearby places include Texas Star Club bar, Papa Johns Pizza, and Los Rancheros Mexican Restaurant, offering options to relax or grab a meal before or after doing laundry.
Can customers access other essential services near Speed Queen Laundry Gus Thomasson Rd?
Yes, nearby services include Rodeo Dental and Orthodontics, Kathy's Hair Stop salon, Dallas Locksmith Services, and several insurance agencies like Baja Auto Insurance and Freeway Insurance, convenient for multi-tasking.
Where can I find support or relax while waiting for laundry at Speed Queen Laundry Gus Thomasson Rd?
Customers can visit nearby establishments such as Paradise Barbershop, The Nail Center, or Lovely Nails for grooming and relaxation services while waiting.