Brand Certified
Lowe's Home Improvement
4.0(2091 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
6011 Lemmon Avenue, Dallas, TX
75209, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(214) 259-0021
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TX-Dallas/2280
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Dallas, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
2,091 reviews
5 stars
1,152
4 stars
451
3 stars
165
2 stars
80
1 star
243
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and knowledgeable staff, others reported poor communication and unprofessional behavior.
Product Availability
Several customers expressed frustration with items being out of stock or not available as advertised, leading to wasted trips.
Store Cleanliness
Many reviews highlighted the store's cleanliness and organization, contributing positively to the shopping experience.
Installation Issues
Numerous complaints were made regarding installation services, including poor communication and delays, leading to customer dissatisfaction.
- SMShaun Maxie1 day ago1.0Every. Single. Visit. (At this location) Some employee will start stalking you and then approach you about some home program: energy saving, HVAC maintenance, etc…. When you say no, you can tell it’s like “game time” for them to convince you with a sales pitch. It’s exhausting, Home Depot is across the street and you can actually stop without being approached with some sales pitch.
- APashley patton5 days ago5.0Ryan flowers in Gun Barrell city was amazing. He helped us pick out everything we needed efficiently and quickly. We loved working with him.
- SPSteve PaceFeb 21, 20265.0Went in to buy a gutter splash block. Site said they had 100. Garden told me the were out. Found a guy named Kamiah who marched across the store and back and finally found them outside the gate. I really needed those. Thanks for going above and beyond.
- TMTrevor MatejowskyFeb 11, 20261.0I’m extremely frustrated with how this situation has been handled. I ordered a dishwasher on January 26th with installation scheduled for February 4th. The unit arrived damaged, and Crystal called me that same day to inform me it would be reordered immediately and should arrive by February 11th or sooner. I was told I would receive an update. I received no update. After following up myself today, I was contacted by Jennifer and informed that a replacement hadn’t even been ordered yet. I was then told that Lowe’s waits five business days for the installer to return the damaged unit before placing a new order. I’m unclear why this internal process is impacting me, especially when I was told the reorder had already been placed. I have also attempted to contact Crystal multiple times without receiving a response. The lack of communication and follow-through has been extremely disappointing. Customer service throughout this process has been poor. I am requesting: • Confirmation that the replacement has officially been ordered • The new order number • The expected delivery date • A scheduled installation date This has already been delayed once due to no fault of my own, and I expect clear communication and resolution moving forward. I would appreciate a prompt response. Thank you
- GRGreg RicoFeb 2, 20265.0Update: I want to thank Lowe's owner for responding and for giving me an avenue to address my concerned. I reached out and they were so kind and professional. I felt heard and valued. The situation was handled professionally and the empathy shown by the customer service was present. Thanks for all who made this one star experience into a 5 star experience. In general, I like Lowe's on Lemmon Ave, Dallas, Texas. I get all my garden products, plumbing (2 toilets), etc. This my relationship with this Lowe's took a major hit in the area of customer service and resolution to an issue that arose when I bought a dishwasher. Buying the dishwasher was easy. I picked the model and set up installation. Installation was a nightmare that took about three weeks to clear up! First, the installer cancelled at the last minute stating the dishwasher was broken and they were contacting Lowe's corporate for me as a courtesy. I took the text message I got from the installer to Lowe's the next day Saturday. I was greeted by the customer service clerk who told me that they are not responsible for their 3rd party installation service. I told her I understood that fact and showed her the message I got from the installer. She got a manager for me. The manager couldn't do anything because it was Saturday. So he was going to call me on Monday. I got call but it didn't resolve the issue. The next thing I know is I got a message from the installation service stating that the installer couldn't install the dishwasher until I cut my cabinets to make room for it; mind you no one had ever been to my home so I go to Lowes again to figure out what to do since they obviously have something wrong. A different manager looked into the situation because he thought the dishwasher was at my home. I told him I don't know where it was because of the installer never showed up. He asked for my number and such and promised to contact me with an update. He did indeed call me and explained they had put someone else's notes on my account and he found my dishwasher. So finally it all straightened out. Mind you by this time I drove to Lowes three times because you cannot get a manager on the phone, I missed a day of work waiting on the installer, and I had to keep contacting Lowes. The first manager who helped never responded to the messages I left for him, the note I left him, and the letter I wrote him asking for compensation because if I didn't do all the leg work I would not have my dishwasher because no one knew it was missing.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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