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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Dallas, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,966 reviews
5 stars
1,073
4 stars
443
3 stars
158
2 stars
70
1 star
222
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and friendly staff, others reported poor service and unresponsive employees.
Product Availability
Many customers expressed frustration with items being out of stock or not available as advertised, leading to dissatisfaction.
Store Cleanliness
The store is generally noted for being clean, organized, and easy to navigate, contributing positively to the shopping experience.
Delivery Issues
Numerous complaints were made regarding delivery delays and poor communication about order statuses, leading to significant customer dissatisfaction.
- SSScott3 days ago1.0My experience with Lowe's customer service was among the worst I've encountered with any major retailer, making it clear how disappointing their service was from the start. I hired Lowe's to replace damaged flooring after a washing machine overflowed. I paid in full upfront, assuming (like any reasonable customer would) that the company handling the job would remove the damaged flooring, prep the surface, and install new tile. After waiting over 10 days, the installer finally showed up — only to tell me for the first time that he couldn't prep the floor for tile. This lack of clear communication made me feel uncertain about their professionalism, leaving me with an unusable space and no clear next steps. No one from Lowe's or the contractor followed up. I had to chase them down with multiple calls and texts over several days, and every person gave me a different story: I needed a plumber. No, I required Hardie board. No, I needed to hire my own contractor. None of this was communicated before they took my $1,611.80. Lowe's completely failed to manage or coordinate this project, leaving me stuck with a half-finished job and surprise out-of-pocket costs. The total lack of transparency, accountability, and communication was deeply frustrating and disappointing, making me feel ignored and undervalued as a customer. Avoid Lowe's installation services at all costs. If they can't deliver on basic project management and follow through, it raises serious questions about their reliability and whether they are fit to handle home improvement projects. Scott, An extremely disappointed homeowner
- SWSeth WhiteJan 2, 20265.0Very helpful and they cut glass! The staff was super knowledgeable, not used to that at a hardware store!
- GBGabriela BDec 16, 20251.0Lowes delivery department absolutely sucks. They don't follow through on what they say, no one can give you accurate information. The so called four hour delivery window isn't given even though it's automatically texted to you(with no time)? but no one calls to confirm. Everyone from flooring to receiving and delivery won't take responsibility for any thing. They expect people to just accept terrible service. Lost a customer.
- JLJEFF LAMPKINDec 16, 20251.0Never do what they say they will. We bought $1600 worth of paint from them SIX MONTHS AGO and the only reason is we were promised $800 back in rebates!!! Six months later no rebate and we’ve were promised $267 six weeks ago, no idea where that number came from, and guess what else??? Still no rebate!!! Horribly run business…after 20 years doing business with them and having a Lowe’s card we use every month….Home Depot we on the way!!!!!!!!!!
- SGSusan GarciaDec 3, 20251.0The manager of the window department at Lowe’s called me to schedule a time to measure windows I needed replaced. I got a confirmation email the night before the appointment and went to the property to wait for them 30 minutes prior to the scheduled appointment. I waited for over an hour and then got an email saying my appointment was canceled with a phone number to call. I called that number and they didn’t know the reason for the cancellation and transferred me three times, always transferring me back to someone else in the call center who requested the exact same information. I called the store directly and could not reach anyone. It is amazing to me that they would reach out to schedule an appointment, confirm it, randomly cancel it with no explanation after I’ve waited for an hour and then refuse to put me in touch with anyone that can resolve the issue. Unbelievable!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Dallas offer?
Lowe's Home Improvement offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, outdoor equipment, and more. Services include installation for appliances, flooring, doors, windows, and other home improvement needs.
What are the regular operating hours for the Dallas Lowe's store?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM.
Does Lowe's Home Improvement in Dallas offer in-store pickup and delivery services?
Yes, the store provides both in-store pickup and delivery options for customers.
What payment methods are accepted at Lowe's Home Improvement in Dallas?
Accepted payment options include American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent when your order status changes.
What is the return policy for items purchased at Lowe's Home Improvement?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History, while in-store returns require proof of purchase at the customer service desk.
Where is Lowe's Home Improvement located in Dallas?
The store is located at 6011 Lemmon Avenue, Dallas, TX, 75209, United States.
Are there nearby places where I can exchange propane while shopping at Lowe's?
Yes, the Blue Rhino Propane Exchange is nearby, so you can conveniently exchange your propane tanks when visiting Lowe's.
If I need key or locksmith services during my visit to Lowe's, where can I go nearby?
Minute Key and minuteKEY locksmith services are located nearby, providing quick key duplication and locksmith needs while you shop at Lowe's.
What dining options are available near Lowe's Home Improvement in Dallas?
Nearby restaurants include Pei Wei Asian Kitchen, PT Neighborhood Pizzeria, Potbelly Sandwich Shop, Ming Place China Bistro, and Starbucks for coffee and quick bites.