Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Dallas, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,230 reviews
5 stars
1,222
4 stars
491
3 stars
202
2 stars
67
1 star
248
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised helpful staff while others reported rudeness and lack of assistance.
Product Availability
Customers appreciated the wide selection of products available, but some experienced issues with incorrect orders and delivery delays.
Store Cleanliness
The store is generally reported as clean and well-maintained, contributing to a pleasant shopping experience.
Delivery Issues
Numerous complaints about delivery service, including delays and poor handling of items.
Employee Assistance
While some employees were noted for their helpfulness, many customers expressed frustration over the lack of assistance when needed.
- JHJesus Herrera4 days ago5.0Everything is neatly organized.
- EKEmma KnesekNov 12, 20255.0TLDR - go to this Lowe’s if you want 15/10 customer service and employees with morals who care lol. This is the best Lowe’s in the game. It’s so clean you could lick the floors, and the staff are BEYOND friendly. So we bought a new grill recently and went to pick it up today - as the staff asked us if we needed help loading it, which we did, we pull up and realize that the (FREE assembly btw) fully assembled grill is a bit too large to fit in the back of the 4Runner. The customer service team (3 people) find some screw drivers to de-assemble part of the grill that we specifically asked them to assemble and then proceed to help us twist and turn this grill to get it loaded in the trunk. On top of that, we bought the grill brand new out of the box and the customer service manager (Zac may have been his name?) saw that the grill had a massive scratch on it. Asked my husband to come with him and took a percentage off the sale price bc of the scratch. We weren’t even going to say anything about this scratch bc we are tired and it’s dark at 3pm now and we just wanted to get home. But my dude Zac has restored my faith in humanity. The INTEGRITY. we will forever be loyal to this Lowe’s and this Lowe’s only because of him. Kudos to the this location, huge thank you to Zac and his team, Lowe’s HQ needs to give them all a fat bonus.
- JRJesse RodriguezNov 10, 20251.0No glass in stock .
- EGEakin GroupNov 7, 20251.0Home Depot is always a better option
- EGEmilio GarciaNov 7, 20255.0After going to many locations in DFW this was the most helpful, and friendliest location I have ever been to, Joshua, Vivien, and Jessica you guys rock!!!!!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What are the main products and services offered at Lowe's Home Improvement in Dallas, TX?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, and more. They also provide installation services such as appliance installation, flooring installation, and window installation.
What are the store hours for Lowe's Home Improvement in Dallas, TX?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and on Sundays from 8:00 AM to 8:00 PM. Note that hours may vary on holidays.
Does Lowe's in Dallas offer pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customers.
How can I find a product online at Lowe's?
You can search using a keyword, Lowe's item number, brand, or manufacturer's model number. Alternatively, browse by department to explore Lowe's large selection of items.
What should I do to check the status of my order with Lowe's?
Check your order status online by entering your order number or logging into your MyLowe's account. You will receive email updates if your order status changes.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History before shipping it back. For in-store returns, present your proof of purchase or return barcode at the customer service desk.
What payment options are accepted at Lowe's Home Improvement in Dallas?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What nearby places can I visit in the Dallas area around Lowe's Home Improvement?
Nearby places include minuteKEY for key and locksmith services, Blue Rhino Propane Exchange for propane supplies, The best hot dog food stand for a quick bite, Dollar Tree for discount shopping, and Best Buy for electronics.
How can nearby locksmith services like minuteKEY assist customers shopping at Lowe's?
minuteKEY, located nearby, offers key duplication and locksmith services which can be handy for customers needing spare keys or lock-related products while purchasing building or security materials at Lowe's.
Are there any nearby restaurants near Lowe's in Dallas for customers to grab a meal?
Yes, customers can visit nearby eateries like The best hot dog food stand and New Buffet restaurant, which provide convenient dining options before or after shopping at Lowe's.