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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Dallas, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,398 reviews
5 stars
800
4 stars
309
3 stars
112
2 stars
43
1 star
134
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unhelpful.
Product Availability
Customers appreciate the wide selection of products available, but some report issues with stock and pricing discrepancies.
Store Organization
Many customers find the store organized and easy to navigate, enhancing their shopping experience.
Delivery Issues
Several reviews highlight significant problems with delivery services and installation, leading to customer frustration.
Staffing Concerns
Multiple reviews mention understaffing and difficulty in finding assistance, impacting overall customer satisfaction.
- MGMelissa GenaoDec 29, 20255.0Organized, clean, & friendly service. Ive been coming to this Lowes for over 15 years. Out of all the locations I visit, this is the most organized store I've been to. Theres also a really large 👕 Carhartt collection, which seems to be new. I always come here for discounted 🪴 plants, they have the best selection. There's a great display with 🎁 gift cards to all sorts of places. They have a 🔑 key kiosk which is about $5/per key copy and takes like 5 minutes to make. Love that you can come here with 🐕 dogs! We often come when its too hot to walk outside. My experience has always been pleasant!
- APAaron PortalesDec 26, 20251.0My Grandma bought a DeWalt product as a Christmas gift for my dad, to our surprise the charger did not work, we tried all the plugs in the house and nothing. So we went back to return the product. Unfortunately, we paid in cash and lost the receipt, later we had an associate spoke with us and she was rude. More than that, borderline racist and made my grandmothers blood pressure rise. She made no attempt to resolve our issue, rather she escalated the situation. In our defense, we had an employee who VOUCHED for us and told her that we did buy it from that store. We thought that from there we would get the replacement we need and be on our way. Nevertheless, she ignored our complaints and treated my family in an inappropriate manner. I don’t know how you can have such a person working at a store when all she will do is drive customers away. LOWES PLEASE DO BETTER AND GET RID OF HER SHE IS BAD FOR BUSINESS!!!
- RARoald Van AntwerpenDec 20, 20255.0Nice location, friendly service
- GPGlenna PollettDec 15, 20251.0Customer service sucked! We forgot an item in our cart and they refused to let us get another one even with our receipt!
- JSjasmine shahbaziDec 2, 20251.0I visited Lowe’s Store #0665 in West Plano last week to purchase an entire kitchen appliance set—including a refrigerator, oven, microwave, dishwasher, plus a washer and dryer. I was ready to make a large purchase and simply needed assistance. When I approached Gabriella Cabrera for help, the first thing she said was that she needed to take a personal phone call and would “call someone else” to help me. This was unprofessional, but I waited. After working with the sales associate and selecting all the appliances, we noticed that the prices shown on our phones were different from the prices provided in the store. We asked for a price match, since Lowe’s clearly advertises price matching. The sales associate checked with Gabriella—who we were told is the manager—and she said she could not price match and did not offer any help. When we asked for her name, she refused to provide it. Her attitude was rude, dismissive, and completely unhelpful, especially considering the size of our intended purchase. This experience was extremely disappointing, and it does not reflect the level of service we expect from Lowe’s. I am requesting that this issue be addressed and that appropriate action be taken.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Dallas?
Lowe's offers a wide range of home improvement products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, and more. Brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and many others.
What are the store hours for Lowe's Home Improvement in Dallas?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and on Sundays from 8:00 AM to 8:00 PM. Holiday hours may vary with some days closed and others open with reduced hours.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent when your order status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Does Lowe's offer installation services for products?
Yes, Lowe's offers various installation services including appliances, countertops, decking, flooring, lighting, bathroom fixtures, smart home systems, and more.
What should I do if I need to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start the return process in your Order History online. For in-store returns, provide proof of purchase at the customer service desk.
Are there any nearby places where I can exchange propane when shopping at Lowe's?
Yes, Blue Rhino Propane Exchange is nearby, convenient for propane tank exchanges during your visit to Lowe's.
Where can I find nearby locksmith services when shopping at Lowe's Home Improvement?
Nearby locksmith services include minuteKEY and Minute Key, both offering key and locksmith solutions close to Lowe's store.
Are there any nearby places to grab coffee or relax after shopping at Lowe's?
Dutch Bros Coffee is a nearby coffee shop, perfect to visit before or after your shopping trip at Lowe's for a refreshing beverage.