Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Dallas, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
1,380 reviews
5 stars
790
4 stars
305
3 stars
112
2 stars
43
1 star
130
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for their helpfulness, others are criticized for being rude or unhelpful.
Product Availability
Customers appreciate the wide selection of products available, but some report issues with stock and availability of specific items.
Delivery Issues
Numerous complaints about delivery delays and poor communication regarding installation services, leading to customer frustration.
Store Experience
The store is generally well-organized and easy to navigate, but staffing levels and employee engagement vary significantly.
Returns and Policies
Customers express dissatisfaction with return policies and experiences, particularly regarding appliance returns and exchanges.
- KIKevin ITmanNov 8, 20254.0Great place to buy construction stuff
- TKTemi KehindeNov 7, 20255.0Lowe's Home improvement
- RSRobinson Fence StainOct 28, 20255.0I prefer HD for my fence stain equipment but the employees here were kind despite my love for the orange place
- LWLaura WhiteOct 8, 20255.0Awesome options in-store or online. Purchased through both methods. Instant gratification buying in-store, but for the specialized items that were not available in-store—I was able to order online and ship to store for easy, free curbside pick-up. Freedom at the Preston/Mapleshade location was super helpful and personable as she loaded my large items onto my SUV. Great customer service by Freedom. Nice, quality items from Lowe’s. Thank you!
- GEGeorge EldridgeSep 29, 20255.0Always helpfully with knowledge employees to steer you rught
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands can I find at Lowe's Home Improvement in Dallas?
Lowe's offers a wide range of home improvement products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, and more. Brands include GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, and many others.
What are the store hours for Lowe's Home Improvement in Dallas?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM and on Sundays from 8:00 AM to 8:00 PM. Holiday hours may vary with some days closed and others open with reduced hours.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent when your order status changes.
What payment methods are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
Does Lowe's offer installation services for products?
Yes, Lowe's offers various installation services including appliances, countertops, decking, flooring, lighting, bathroom fixtures, smart home systems, and more.
What should I do if I need to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start the return process in your Order History online. For in-store returns, provide proof of purchase at the customer service desk.
Are there any nearby places where I can exchange propane when shopping at Lowe's?
Yes, Blue Rhino Propane Exchange is nearby, convenient for propane tank exchanges during your visit to Lowe's.
Where can I find nearby locksmith services when shopping at Lowe's Home Improvement?
Nearby locksmith services include minuteKEY and Minute Key, both offering key and locksmith solutions close to Lowe's store.
Are there any nearby places to grab coffee or relax after shopping at Lowe's?
Dutch Bros Coffee is a nearby coffee shop, perfect to visit before or after your shopping trip at Lowe's for a refreshing beverage.