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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Dallas, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,804 reviews
5 stars
1,371
4 stars
626
3 stars
258
2 stars
146
1 star
403
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including unhelpful staff, long wait times, and dismissive attitudes from management.
Product Availability
Customers frequently reported issues with product availability, including items being out of stock or discrepancies between online listings and in-store inventory.
Store Cleanliness
Some customers noted that the store was clean and well-maintained, although others mentioned areas needing attention.
Positive Experiences
A few customers shared positive experiences with specific employees who provided excellent service, indicating that there are staff members who excel in customer care.
- SWSally WilsonJan 5, 20265.0The store was well staffed with helpful employees.
- DLDJ LDec 19, 20251.0I went in to purchase over $10K in window treatments. No one could help me. An associate said “I know about windows but I’m going on break” and told me I could wait. I’ve never drove to Home Depot in Uptown so fast where I received exceptional customer service. This Lowe’s needs to close its doors at this point.
- DHDarchelle HumphriesDec 16, 20251.0My issue is with the rewards program. We were doing updates to our home. We purchased over $11,000 for carpet and kitchen appliance. I called to inquire after the reward points were never added to my account. Was told that the points were in a different account and expired after 30 days and there is nothing that can be done. We are very disheartened by this as we planned to make additional Lowes purchases for additional updates using reward points. Will definitely consider taking our business elsewhere where customer service is priority.
- HLHatti LanierDec 15, 20251.0Not good. Credit balance decreased because I had paid off my balance and was required to do another application to increase limit. Was not able to buy the dishwasher I needed. Customer Care was not good either.
- NLNo LiesDec 11, 20251.0There's a cashier her name is Alessandra at PRO Customer Service she has a bad attitude, it's too early in the morning to have a face like that that's the kind a people that's give bad reputation to the business. While she was trying to get a confirmation and not getting an answer she could've just put the sale on hold and get to the next customer. But overall her bad customer service towards customers.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Dallas?
You can find appliances, bathroom supplies, building materials, flooring, tools, garden equipment, paint, patio furniture, plumbing essentials, and more trusted brands at Lowe's in Dallas.
What are the Lowe's Dallas store hours?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sundays from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
Which payment options are accepted at Lowe's in Dallas?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payment methods.
How can I check the status of my order?
You can check your order status online by entering your order number or logging in to your MyLowe's account. You'll also receive email updates if the status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For items purchased online, start a return via your Order History. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places that can help with vehicle needs while visiting Lowe's?
Yes, nearby you can find Dallas Hyundai, Dallas Truck World, Tricolor Auto, and Kwik Kar Lube & Tune for automotive services and repairs.
Where can I get propane near Lowe's Home Improvement in Dallas?
You can get propane at the nearby Blue Rhino Propane Exchange, convenient for refueling grills and other equipment.
Are there convenient dining options near Lowe's in Dallas?
Yes, Chris q on the go BBQ and Taqueria Vazquez are nearby restaurants where you can enjoy American and Mexican cuisine before or after your visit.
How does the proximity of Minute Key benefit Lowe's customers?
Minute Key nearby offers key and locksmith services, useful if you need key duplication or lock repairs while shopping at Lowe's.