Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Dallas, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,787 reviews
5 stars
1,364
4 stars
625
3 stars
257
2 stars
147
1 star
394
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised helpful and friendly staff, many reported long wait times and unhelpful interactions.
Product Availability
Customers frequently encountered issues with product availability, including discrepancies between online listings and in-store stock.
Delivery Issues
Numerous complaints were made regarding delivery problems, including missed deliveries and poor communication about order status.
Store Cleanliness
Some customers noted cleanliness issues within the store, including reports of unsanitary conditions.
Staff Knowledge
While some staff members were recognized for their knowledge and helpfulness, others were criticized for being unhelpful or dismissive.
- LMLuis MedinaNov 17, 20254.0Aquí si da gusto comprar. Ordenado y limpio.
- VHVichea HengNov 13, 20255.0The best Chinese fried rice in town. You can come and try it under the new management. We appreciate your feedback!!!
- KYKristine YoungOct 27, 20251.0Install services were extremely disappointing. The installer was nice, but so many problems on Lowe's end. Shady sales guy, ordered wrong doors, quoted me only one day for install when installer said it would be multiple days, mismatched hardware, and more. Took 4 months to get 3 doors installed. An absolute nightmare in customer service. Canceled my Lowe's card and will never give them another cent.
- DZDanielle ZarateOct 26, 20251.0I bought a can of paint after the employee assured me there is a 30 day return policy. The paint ended up looking awful in the rooms I wanted them in. I took the paint back an hour later, with the paint FULL. The manager on call Kaniece (sp?) refused to return the paint even after the employee, Andrea, was there and confirmed that she told me there was a 30 day return policy. I don’t mind adhering to return policies, however I was specifically told that I would be able to return before 30 days. I went SAME DAY, about an hour after purchase. Had I known there wasn’t a 30 day return policy, I would have just bought a sample.
- FHFelicia HouseOct 25, 20253.0My mom purchased a Whirlpool Washer Model WTW6157PW1/Serial CE3701159 and paid over $800 for delivery! The delivery personnel did not take the time to show my mom how to operate the washer!!!! This is a real problem and should not have happened like this! Whirlpool Customer Service is closed on Saturday and Sunday and now we are having to hold the start button for God knows how long. This NOT good! Can anyone help us?
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Dallas?
You can find appliances, bathroom supplies, building materials, flooring, tools, garden equipment, paint, patio furniture, plumbing essentials, and more trusted brands at Lowe's in Dallas.
What are the Lowe's Dallas store hours?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sundays from 8:00 AM to 8:00 PM. Holiday hours vary, with some days closed or reduced hours.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
Which payment options are accepted at Lowe's in Dallas?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa payment methods.
How can I check the status of my order?
You can check your order status online by entering your order number or logging in to your MyLowe's account. You'll also receive email updates if the status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For items purchased online, start a return via your Order History. In-store returns require proof of purchase at the customer service desk.
Are there any nearby places that can help with vehicle needs while visiting Lowe's?
Yes, nearby you can find Dallas Hyundai, Dallas Truck World, Tricolor Auto, and Kwik Kar Lube & Tune for automotive services and repairs.
Where can I get propane near Lowe's Home Improvement in Dallas?
You can get propane at the nearby Blue Rhino Propane Exchange, convenient for refueling grills and other equipment.
Are there convenient dining options near Lowe's in Dallas?
Yes, Chris q on the go BBQ and Taqueria Vazquez are nearby restaurants where you can enjoy American and Mexican cuisine before or after your visit.
How does the proximity of Minute Key benefit Lowe's customers?
Minute Key nearby offers key and locksmith services, useful if you need key duplication or lock repairs while shopping at Lowe's.