Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Dallas, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,944 reviews
5 stars
1,041
4 stars
414
3 stars
170
2 stars
84
1 star
235
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and attentive, others were criticized for being unresponsive or unprofessional.
Product Availability
Customers appreciated the variety of products available, but some reported issues with stock levels and the accuracy of product information.
Store Cleanliness
The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.
Staff Knowledge
Several reviews highlighted knowledgeable staff who provided valuable assistance, although there were instances where employees were not available to help.
Checkout Experience
Customers expressed frustration with long wait times at checkout and issues with self-checkout machines.
- FSFrank ShinnNov 8, 20255.0Nice people and store was nice and organized
- ASAlfonso SmithNov 7, 20255.0I came there yesterday and I was speaking with the manager Miss Tasha and I was very rude to her and I do apologize cause she was going by Lowe’s policy and I just called the cashier tonight and apologize as well. Her name was Alex and I do apologize, Miss Tasha, I don’t have no reason to be fussing you out the way I did. I do apologize you was going by a company policy. You was just doing your job and I hope this survey helps you out and with me and apologize and I do apologize 100% y’all was not rude. You kept you stay there professional with me being so rude. Thank you so much
- KAKeith AnnisNov 7, 20255.0We had a terrific experience purchasing our home appliances at Lowe’s. Christopher (Sales) and Lee (Manager) provided impeccable customer service and expertise. We highly recommend this Lowe’s location and team!
- JSJoel Van SickleNov 1, 20251.0We waited for an hour for a forklift driver and I never saw the manager I asked to speak with at least 4 times. Go to Mesquite or Home Depot
- JGJesus GarzaOct 20, 20251.0I recently visited this store with the intention of becoming a regular customer and sourcing my Sheetrock from your location. Unfortunately, I had a very disappointing experience that has changed my mind. When I spoke with your forklift driver, I specifically requested that the Sheetrock be loaded one unit at a time to avoid any damage to my truck. Despite this clear instruction, the driver chose to ignore my request and loaded everything at once — in the process, hitting and damaging my truck. I was in a rush that day and only noticed the damage the following day. Since then, I’ve made several attempts to contact the store to resolve this matter, but I’ve been met with avoidance and unprofessional behavior. One manager even hung up on me when I expressed my frustration — an unacceptable response for a business that claims to value its customers. I expected better from your company. This incident not only caused damage to my property but also cost you a loyal and paying customer. I hope this message encourages a review of both your customer service approach and how you train your staff, especially those operating heavy equipment.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Dallas, TX?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
Does Lowe's Home Improvement offer installation services?
Yes, Lowe's provides various installation services such as appliances, blinds, cabinets, carpets, countertops, decks, doors, garage doors, HVAC, lighting, roofing, windows, and more.
What are the store hours for Lowe's Home Improvement in Dallas?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary, with some days closed.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering the order number or logging into your MyLowe's account. Email updates will be sent if your order status changes.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Does Lowe's Home Improvement offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
Are there any nearby dining options close to Lowe's Home Improvement in Dallas?
Yes, nearby dining options include Chubby's Restaurant, Pizza Patron, Mexicali Restaurant, Papawady, and LoneStar RoadHouse, which you might want to visit before or after shopping.
Is there a nearby locksmith service near Lowe's Home Improvement?
Yes, minuteKEY and Minute Key locksmith services are located nearby, useful for customers who might need key or lock-related assistance.
Where can I find propane exchange services near Lowe's Home Improvement?
Blue Rhino Propane Exchange is located nearby for propane exchange needs, convenient for customers purchasing grills or outdoor equipment.
What languages are supported at Lowe's Home Improvement in Dallas?
Lowe's supports English and Spanish, with in-store translation services available for other languages to assist diverse customers.