Brand Certified
Lowe's Home Improvement
4.0(1834 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
11920 Inwood Road, Dallas, TX
75244, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(972) 503-6690
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TX-Dallas/0515
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Dallas, TX, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.0
1,834 reviews
5 stars
988
4 stars
373
3 stars
147
2 stars
75
1 star
251
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some employees received praise for being helpful and friendly, others were criticized for rudeness and lack of assistance.
Product Availability
Customers appreciated the wide selection of products available, but some reported issues with specific items being out of stock or not properly labeled.
Return Policy
The return policy received negative feedback, with customers expressing frustration over inflexible rules and poor handling of returns.
Store Management
Several reviews highlighted issues with store management, particularly regarding customer interactions and problem resolution.
Employee Recognition
Specific employees were frequently mentioned positively for their exceptional service, indicating that individual staff can significantly impact customer experiences.
- KKKirk Knowles5 days ago5.0Love The Quality Of Merchandise Available And Always Greeted By The Best Team Around!
- JGJustin GoosenFeb 26, 20265.0Best service, I love this place!! Brandon is an absolute CHAMPION very helpful, thanks a bunch
- CCChantalFeb 18, 20265.0Huge selection of everything compared to home depot
- JCJadon Veliyev ChiselitaFeb 7, 20265.0Jim is an employee at this location, he works in the plant department and he is amazing. he helped me out over the phone and then when I came in, he greeted me with a smile before recognizing that he had been talking to me on the phone and walked me right to the item I was looking for. It’s pretty rare now that you see employees who are as genuine and sweet as Jim and willing to go the extra mile to help out.
- BJBrian JFeb 1, 20265.0I could not find what I was looking for but several employees helped me find it. I didnt even have to ask them, they just offered to help. Appreciate that!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Dallas offer?
Lowe's offers a wide range of products including appliances, paint, patio furniture, tools, flooring, plumbing, and more from trusted brands like GE, Whirlpool, LG, Samsung, and Craftsman.
What are the store hours for Lowe's Home Improvement in Dallas?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's Home Improvement in Dallas offer in-store pickup and delivery services?
Yes, they provide both in-store pickup and delivery services for customer convenience.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return through your Order History. In-store returns require proof of purchase at the customer service desk.
Can I get help with installation services at Lowe's Home Improvement in Dallas?
Yes, Lowe's offers various installation services including appliances, flooring, lighting, cabinets, doors, and more to support your home improvement projects.
What payment methods are accepted at Lowe's Home Improvement?
They accept American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
Are there any nearby places where I can exchange propane while shopping at Lowe's?
Yes, Blue Rhino Propane Exchange is nearby for convenient propane exchange during your visit to Lowe's.
If I need a key made or locksmith services near Lowe's, where can I go?
Minute Key and minuteKEY locksmith services are located nearby, providing easy access to key duplication and locksmith assistance while you shop at Lowe's.
What dining options are available near Lowe's Home Improvement in Dallas?
You can visit Rusty Taco Inwood for Mexican food, The Juice Bar for smoothies and café fare, and Einstein Bros. Bagels for bakery items and coffee, all close to Lowe's.
Does Lowe's Home Improvement provide any mobile apps for shopping and savings?
Yes, Lowe's offers mobile apps available on iOS and Android platforms to browse products, find deals, and manage orders conveniently.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
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