Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Dallas, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,705 reviews
5 stars
897
4 stars
367
3 stars
137
2 stars
71
1 star
233
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some employees received praise for their helpfulness, others were criticized for rudeness and incompetence.
Staff Availability
Customers frequently reported difficulty in finding staff to assist them, leading to frustration during their shopping experience.
Installation Issues
Numerous complaints about installation services, including delays and poor communication, have left customers dissatisfied.
Return Policy
The return policy has been a point of contention, with several customers expressing frustration over inflexible practices and poor handling of returns.
Store Cleanliness and Organization
The store was generally noted as clean and organized, although some customers felt it lacked adequate staffing and product availability.
- WWWhoWeAre33 days ago5.0Jaylen in the garden center is an outstanding employee. He is knowledgeable, extremely helpful and so very kind in his manner. Beautiful qualities especially in today’s society and in the field of retail. Lowes, you have a valuable employee here.
- JRJason Rutledge6 days ago5.0Always have what I need and service has always been great. It’s just a hardware store.
- JLJonathan LoweNov 13, 20251.0We received a fridge that was so damaged during the delivery process that it can no longer close. We were out of town when it was delivered and tried to initiate an exchange through customer service but were denied because we are outside a 48 hour return window.
- DDDan DavisNov 4, 20252.0I went by there today to get some pest stuff. Only self checkout available, with a line. One person attending, not moving very fast. I went enter my # for mil discount, scan ID...nope doesn't like that. Stop for assistance and wait. Bought 3 items. One will not scan. Stop for assistance and wait. Went to pay, try to enter my phone # again for veterans discount, nope doesn't like that, stop for assistance and wait. I left and went to HD. Woulda been easier just to shoplift the stuff. They don't care to have anyone there to stop me. HD self checkout worked fine, BTW.
- WCWyatt CawleyOct 19, 20251.0The associates in this store are so incompetent and care-free. I asked for help cutting some turf. It took 3 of them and over 20 minutes to cut 4 feet off a 12 foot roll of turf, with who I believed to be the superior of the 3, complaining the entire time, as if what they’re doing is back-breaking labor (it’s not). Not to mention they suggested another turf because they didn’t have enough of what I asked for, and then they didn’t even cut the same stuff they suggested me. They said it was out of stock. Well then why did you point to it and suggest it to me?? Two of them were actually being nice, but the superior needs a serious attitude adjustment, and it just blows my mind how difficult 3 people made it look to measure and cut turf using the machine. My message to the superior who was there, if you can’t cut a few feet of some turf without stomping your feet like a little kid and getting irritable solely because you were asked to do your job, maybe this isn’t the job for you. And if this isn’t the job for you, I don’t know what is. So incompetent!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Dallas offer?
Lowe's offers a wide range of products including appliances, paint, patio furniture, tools, flooring, plumbing, and more from trusted brands like GE, Whirlpool, LG, Samsung, and Craftsman.
What are the store hours for Lowe's Home Improvement in Dallas?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Does Lowe's Home Improvement in Dallas offer in-store pickup and delivery services?
Yes, they provide both in-store pickup and delivery services for customer convenience.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, you can start a return through your Order History. In-store returns require proof of purchase at the customer service desk.
Can I get help with installation services at Lowe's Home Improvement in Dallas?
Yes, Lowe's offers various installation services including appliances, flooring, lighting, cabinets, doors, and more to support your home improvement projects.
What payment methods are accepted at Lowe's Home Improvement?
They accept American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards.
Are there any nearby places where I can exchange propane while shopping at Lowe's?
Yes, Blue Rhino Propane Exchange is nearby for convenient propane exchange during your visit to Lowe's.
If I need a key made or locksmith services near Lowe's, where can I go?
Minute Key and minuteKEY locksmith services are located nearby, providing easy access to key duplication and locksmith assistance while you shop at Lowe's.
What dining options are available near Lowe's Home Improvement in Dallas?
You can visit Rusty Taco Inwood for Mexican food, The Juice Bar for smoothies and café fare, and Einstein Bros. Bagels for bakery items and coffee, all close to Lowe's.
Does Lowe's Home Improvement provide any mobile apps for shopping and savings?
Yes, Lowe's offers mobile apps available on iOS and Android platforms to browse products, find deals, and manage orders conveniently.