Extra Space Storage

4.9
763 reviews
Extra Space Storage

About

Self-Storage FacilityPublic StorageMoving Supply StoreRV Storage FacilityBoat Storage FacilityAutomobile Storage FacilityRecords Storage Facility
Store your belongings at Extra Space Storage on 1975 W Northwest Hwy in Dallas, TX today! Our large selection of storage units, drive up access, climate controlled units, electronic gate access, exceptional security, ADA compliant, covered loading bay, covered parking, deliveries accepted, parking spaces, RV parking, golf carts available, wide drive isles, commercial tenants, loading dock, convenient freeway access and helpful staff make finding the right self storage unit for you easy and hassle-free. Experience the professionalism, cleanliness, and commitment to exceptional customer service that Extra Space Storage is known for. Contact us today to reserve your storage unit or set up a time to stop by and take a tour of our facility!

Details

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  • DebitAvailable

Location

Extra Space Storage
1975 W Northwest Hwy, Dallas, TX
75220, United States

Hours

Reviews

4.9
763 reviews
5 stars
724
4 stars
16
3 stars
4
2 stars
4
1 star
15

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight exceptional customer service, particularly from staff members Diwaylon and Jacqueline, who are praised for their professionalism, friendliness, and willingness to assist customers.

Facility Cleanliness

Customers consistently mention that the storage facility is clean, well-maintained, and organized, contributing to a positive overall experience.

Staff Knowledge

Reviewers frequently commend the staff for their knowledge and ability to answer questions thoroughly, making the rental process smooth and efficient.

Positive Experiences

Many customers express satisfaction with their overall experience, recommending the facility to others and noting the helpfulness of the staff during their transitions.
  • AS
    Alex Suárez
    2 days ago
    5.0
    The facilities are in very good condition, the rental process was extremely fast and the services is incredible, I want to particularly thank Bob as he was very communicative and helped me on some questions I had. 100% Recommended
  • KG
    Kellee Gilmore
    Jan 5, 2026
    5.0
    My recent encounter with Extra Space Storage was truly God-sent. I have been a customer since October 2024, and like many, I’ve experienced increases due to market rates and the current economy. However, today reminded me that compassion, heart, and humanity still exist, and that you never know what’s possible until you ask. I called and spoke with the store manager, Diwaylan, along with associates manager Bob, regarding my unit. These gentlemen showed genuine care, understanding, and a willingness to advocate on my behalf. By stepping out on faith and by God’s grace, this blessing is allowing me to continue doing business with Extra Space Storage. Times have changed for many of us financially, and having people who are willing to listen and do what they can to retain your business is truly a blessing. I’m leaving this review to remind someone that God can and will provide, and that sharing your circumstances may open the door for God to do a great work. Thank you again, Diwaylan and Bob, for your service and for doing what you could. May God continue to order your steps and bless you both.
  • JG
    Juan Goytia
    Dec 20, 2025
    5.0
    Bob and Diwaylon have great Customer Service and were very professional. They helped make my transition so smooth and was so helpful in explaining the process and help me make the right choice for the unit I needed. Definitely come talk to Bob and Diwaylon if you're looking to rent a storage unit here.
  • OK
    OG Kayos
    Dec 15, 2025
    5.0
    I did not use their service due to the company policy but they were so nice and professional explaining why I could not store water there. I was satisfied with their response and professionalism!
  • LJ
    Lakesha Jones
    Dec 8, 2025
    5.0
    Diwaylon was super knowledgeable about the services offered at his location. He was patient while I asked about 10 questions ( literally). The rental process was fast. He made sure he showed me the unit before renting it to me. Bob was present on the day of my move in, and helped guided me to my unit. He did not make me feel as though I was bothering him. Thank you both for great customer service.

Frequently Asked Questions About Extra Space Storage

What storage unit size do I need?

The best way to determine which storage option is right for you is with our helpful Storage Unit Size Guide! It will help you estimate how many boxes and non-packed items, such as furniture and appliances, you can fit into each storage unit.

What type of storage unit do I need?

Many factors determine your best storage solution. Do you want the convenience of a ground-floor unit? Do your belongings need climate control? What about vehicle storage? We have online resources to help you explore these options to find your ideal storage unit.