Customers frequently praised the quick service, often noting that key replacements and programming were completed in under 15 minutes.
Customer Service
While many reviews highlighted excellent customer service and friendly staff, there were also significant complaints about rude interactions and unprofessional behavior from some employees.
Expertise
The business is recognized for its knowledgeable staff who can handle a wide variety of key and lock issues, including hard-to-find keys and complex lock problems.
Pricing
Feedback on pricing was mixed; while some customers found the prices reasonable and competitive, others felt that certain services were overpriced.
Reliability
Several customers expressed frustration with reliability, citing issues with appointment scheduling, delays, and lack of follow-through on commitments.
GM
Gary Martin
Sep 4, 2025
5.0
Always excellent service.
SN
Santiago N
Jul 25, 2025
5.0
Great experience, Quick car key replacement and programming.
IG
Isaac Gonzalez
Jul 22, 2025
5.0
Great service! Made a key for my door in less than 10 minutes
SY
Sha'ul Ben Yahuah
Jun 27, 2025
5.0
Jon programmed 2 key fobs for me in no-time flat...great guy & great conversation!
BS
Brandon Stephens
Mar 8, 2024
1.0
Came in to talk about locks for a business of mine. The person who works at the storefront gave me their installer’s contact info to come out and quote the job. It came to around $3k of work, so this is not a small job.
After 4 weeks of back and forth with him saying the locks were out of stock, I realized this guy was giving me the major runaround.
I called another company (Giddy Up Locksmith) who was far more professional and eager to get my business. They came and took a look at the task at hand, went to the supplier and came back with the locks the very same day and the installation.
All in all, this company lied to me and wasted my time for 4 weeks saying the part was out of stock nationwide. The other company I used (Giddy Up Locksmith) was able to do the job in one day!
If you are wise you will take your business elsewhere. They just missed out on a $3,000 job. Glad I trusted my gut and went with someone else!
Frequently Asked Questions About Bilco Lock & Safe Inc
What types of locksmith services does Bilco Lock & Safe Inc provide?
Bilco Lock & Safe Inc offers residential, commercial, auto, and safe locksmith services in the Dallas, TX area.
Where is Bilco Lock & Safe Inc located?
Bilco Lock & Safe Inc is located at 601 S Hampton Road, Dallas, TX 75208, USA.
What are the regular business hours for Bilco Lock & Safe Inc?
The business is open Monday through Friday from 8:30 AM to 5:30 PM, Saturday from 9:30 AM to 3:00 PM, and closed on Sundays.
Does Bilco Lock & Safe Inc offer emergency or mobile locksmith services?
Yes, Bilco Lock & Safe Inc provides 24/7 mobile locksmith services for your convenience.
Which payment options are accepted at Bilco Lock & Safe Inc?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Which locksmith brands does Bilco Lock & Safe Inc work with?
They work with brands including Schlage, Kaba, Alarm Lock, Detex, Uscan, Mx, A Everest, Mul-T-Lock, Hollon, Protex, and Cobalt.
Are there any nearby shops where customers can visit after their locksmith service?
Yes, customers can visit nearby shops like Magda's Bridal and Irma's Bridal if interested in bridal wear.
What nearby food and beverage places are close to Bilco Lock & Safe Inc?
Nearby food options include Healthy Corner, The Mixing Bowl Bakery, El Pulpo Restaurant, Tienda Santa Rosa, and Everyday Works cafe.
Which nearby services could be useful for customers visiting Bilco Lock & Safe Inc?
Customers might also find nearby services useful such as Janet Alonso Income Tax for financial needs, Latino Travel for travel services, and Hampton Dental for dental care.
How can customers contact Bilco Lock & Safe Inc?
Customers can reach them via the main phone at +1 469-923-2119, alternate phone at +1 214-337-5616, toll-free phone at +1 800-583-7502, email at bilcolock@gmail.com, or through their website at http://bilcolockandsafe.com.