Customers generally praised the fast and efficient service, with many noting quick key cutting and programming.
Customer Experience
While many reviews highlighted excellent customer service, there were notable complaints about rude staff and poor communication.
Pricing
The business is recognized for reasonable prices, although some customers felt certain services were overpriced.
Expertise
The staff is frequently described as knowledgeable and experienced, capable of handling a variety of key and lock issues.
BM
Brian “El Camarada” M
Dec 29, 2025
5.0
He cut 2 of my keys for my wife's car and they came out perfect
OL
Osaze Luna
Dec 15, 2025
1.0
I called up to the store @ 2:20pm on 12/13/25. I told the guy who answered that I needed a key recut. He said that the store will be closing @ 3pm on the dot.I also told the guy that I really needed the key. And that I would be on a bicycle (15mins on bicycle). He responded with well I will be closing right at 3pm. I said no problem ill do my best to be there before that time. So I was able to get one of my old cars to turn on. But I had a flat to change. I did that and I pulled up to the store @2:53pm. That's somewhat some time to help out a customer in need. While I was driving into the drive way. The guy is coming out. All the guy could say to me was store is close . I said but it's not even 3pm yet. You still have time left till 3pm. He responded with the alarm is already set. I told the guy that I was 100% sure ill be there or might be close to closing. And I think I made it before time. It was like I had made a appointment saying to him with a agreement that I would be showing up. I feel cheated and feel mistreated. The guy could of waited them 7mins. And could've said come back Monday or say sorry buddy im on a rush . And not agree on saying he would wait till 3pm for me. I hope that the tables don't get turn over on him and he gets the same kind of service he gave me that day.
But other then that I have received good service and unbeatable prices in dallas #clocking.out.before.shift.ends
TT
Tex Thompson
Nov 18, 2025
5.0
Jon just saved my vintage brass bacon! The replacement knob and spindle I bought were just *barely* too big to fit with the original mortise lock. He finessed them in five minutes, and now this old hardware is working as smoothly as it back when Eisenhower was a lad. Bilco is the best!
GM
Gary Martin
Sep 4, 2025
5.0
Always excellent service.
SN
Santiago N
Jul 25, 2025
5.0
Great experience, Quick car key replacement and programming.
Frequently Asked Questions About Bilco Lock & Safe Inc
What services do you offer?
Bilco Lock & Safe Inc offers a comprehensive range of locksmith services. These include lock installation and repair, rekeying, key duplication, emergency lockout assistance, and security system installation. Our diverse service offerings have established us as a leading locksmith company in Dallas, TX. We encourage you to contact us for a complimentary consultation to discuss your specific needs.
How quickly can you respond to a lockout situation?
At Bilco Lock & Safe Inc, we understand the urgency of lockout situations. Our typical response time for emergency lockouts is between 15 to 30 minutes, depending on your location. Our locksmiths are equipped with a comprehensive toolkit, often containing over 50 specialized tools, ranging from traditional picks to modern electronic diagnostic devices. This extensive equipment allows us to efficiently address your lock issues, minimizing disruption to your day. When you need reliable locksmith services in Dallas, TX, Bilco Lock & Safe Inc is ready to assist.
Are you licensed and insured?
Bilco Lock & Safe Inc is fully licensed and insured, providing our customers with peace of mind and protection. We prioritize the safety and security of our clients in all our operations. For more information about our credentials or to discuss your commercial door lock needs in Dallas, TX, please contact us for a free consultation.
Can you make a key for a lock without the original key?
Yes, Bilco Lock & Safe Inc has the capability to create a new key without the original. We can accomplish this by either working directly with the lock or through alternative identification methods. Our efficient key-making services have made us a trusted provider of commercial door lock solutions in Dallas, TX. We invite you to contact us for a complimentary consultation to discuss your specific requirements.
What types of locks do you work with?
At Bilco Lock & Safe Inc, we have expertise in a wide range of lock types. Our services cover residential, commercial, automotive, electronic, and high-security locks. This comprehensive knowledge allows us to address virtually any lock-related need in Dallas, TX. We encourage you to reach out for a free consultation to discuss your specific lock requirements.
How much do your services cost?
The cost of our services at Bilco Lock & Safe Inc varies depending on the specific requirements of each job. We provide free estimates and ensure transparent pricing before commencing any work. To receive a detailed quote for your commercial door lock needs in Dallas, TX, we invite you to contact us for a consultation.
Do you offer 24/7 services?
Bilco Lock & Safe Inc understands that lock emergencies can occur at any time. Therefore, we provide emergency locksmith services 24 hours a day, seven days a week. Our commitment to round-the-clock availability has established us as a reliable locksmith service in Dallas, TX, ready to assist you whenever the need arises.
What should i do if i lose my keys?
If you've lost your keys, we recommend contacting Bilco Lock & Safe Inc immediately. We can swiftly secure your property through lock rekeying or replacement. Our efficient rekeying services have made us a preferred choice among locksmith companies in Dallas, TX. Don't hesitate to reach out to us for prompt assistance.
How can i improve my home's security?
To enhance your home's security, Bilco Lock & Safe Inc offers comprehensive security assessments. Based on our evaluation, we can recommend appropriate upgrades such as high-security locks, smart locks, or complete security systems. As a trusted locksmith service in Dallas, TX, we're committed to helping homeowners improve their property's security. Contact us today to schedule a free consultation and discuss your home security needs.
Can you help with broken locks?
Bilco Lock & Safe Inc specializes in addressing broken locks promptly and efficiently. We offer both repair and replacement services to ensure your property remains secure. Our expertise in handling various lock issues has established us as a reliable provider of commercial door lock services in Dallas, TX. We invite you to contact us for a free consultation to discuss your broken lock concerns.
What types of locksmith services does Bilco Lock & Safe Inc provide?
Bilco Lock & Safe Inc offers residential, commercial, auto, and safe locksmith services in the Dallas, TX area.
Where is Bilco Lock & Safe Inc located?
Bilco Lock & Safe Inc is located at 601 S Hampton Road, Dallas, TX 75208, USA.
What are the regular business hours for Bilco Lock & Safe Inc?
The business is open Monday through Friday from 8:30 AM to 5:30 PM, Saturday from 9:30 AM to 3:00 PM, and closed on Sundays.
Does Bilco Lock & Safe Inc offer emergency or mobile locksmith services?
Yes, Bilco Lock & Safe Inc provides 24/7 mobile locksmith services for your convenience.
Which payment options are accepted at Bilco Lock & Safe Inc?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Which locksmith brands does Bilco Lock & Safe Inc work with?
They work with brands including Schlage, Kaba, Alarm Lock, Detex, Uscan, Mx, A Everest, Mul-T-Lock, Hollon, Protex, and Cobalt.
Are there any nearby shops where customers can visit after their locksmith service?
Yes, customers can visit nearby shops like Magda's Bridal and Irma's Bridal if interested in bridal wear.
What nearby food and beverage places are close to Bilco Lock & Safe Inc?
Nearby food options include Healthy Corner, The Mixing Bowl Bakery, El Pulpo Restaurant, Tienda Santa Rosa, and Everyday Works cafe.
Which nearby services could be useful for customers visiting Bilco Lock & Safe Inc?
Customers might also find nearby services useful such as Janet Alonso Income Tax for financial needs, Latino Travel for travel services, and Hampton Dental for dental care.
How can customers contact Bilco Lock & Safe Inc?
Customers can reach them via the main phone at +1 469-923-2119, alternate phone at +1 214-337-5616, toll-free phone at +1 800-583-7502, email at bilcolock@gmail.com, or through their website at http://bilcolockandsafe.com.