Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Conroe, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,749 reviews
5 stars
980
4 stars
338
3 stars
147
2 stars
58
1 star
226
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed regarding customer service; some employees are praised for their helpfulness, while others are criticized for being rude or unresponsive.
Product Availability
Customers frequently mention issues with product availability and stock levels, leading to frustration during shopping experiences.
Store Cleanliness
The store is generally noted for being clean and well-organized, contributing positively to the shopping experience.
Delivery Issues
Many customers report significant problems with delivery timelines and communication, leading to dissatisfaction with the overall service.
Checkout Experience
There are complaints about long wait times at checkout, particularly with self-service options and understaffing during busy periods.
- DBDon Barnett1 day ago5.0Way better service. More knowledgeable staff. More staff available in general, than the orange box.
- BSBrian SmithNov 12, 20251.0Terrible location. I placed on order with my representative at another location for pickup at this location. This location wouldn’t fulfill my order! I had to speak to 3 different people. This location needs to be re-trained. The only employee who knows what’s going on at this location is Han’s!
- ABAlex BosqueNov 7, 20255.0Tienda para construcción y casa. Muy bien surtida. Encuentras todo lo que necesitas para tu proyecto.
- AZAndres ZapataOct 11, 20255.0Excellent experience at this Conroe 242 store. Staff were friendly and happy to have a job Donavon one of the managers was an extremely professional and very calm and very awesome to work with. Store is very clean and everything is fixed and organized. Highly recommended
- YGyolanda gonzalezOct 5, 20251.0Lowe’s: Where customers pay for the privilege of being ignored, and disappointment comes with a barcode. I walked in with hope. That tender kind of hope that still believes paying more means buying peace of mind. I chose a branded electronic item “quality,” “reliable,” “trusted.” Because when you respect your money and believe in fair commerce, you think spending more is a way to protect yourself. How sweet of me. How naïve.The device failed just after the 24-hour return window Lowe’s so generously offers. Not 25, not 26. Exactly after. As if the product were programmed to break the moment you lose your right to return it. As if they knew they were selling items with emotional expiration dates, and gave you just one day to find out. After that, they recite their corporate statue mantra: “It’s our policy.” Cold. Robotic. Final.But the show doesn’t end there. When I asked for help, they told me I had to contact the manufacturer. No phone number. No email. No instructions. As if I were an expert in tracking down invisible companies. As if the device came with a compass, a map, and a spiritual guide to locate the responsible party. What a refined way to say: “Not our problem anymore.” And the warranty? Oh yes. The warranty of regret. The warranty of frustration. The guarantee that you’ll blame yourself for not having psychic powers to detect defects within 24 hours. Because here, trust is sold but never backed. Peace of mind is promised but never delivered.To fellow buyers: Don’t be fooled by shiny displays. At Lowe’s, policy doesn’t protect the consumer it protects the business. They don’t sell solutions. They sell excuses with barcodes. And when something fails, you become a detective, a lawyer, and a therapist… all for the price of a “supposedly high-quality” product. The shopping experience turns into a mystery novel, where you play the victim, the villain, and the tragic ending. To Lowe’s: If you’re going to sell disappointment, at least have the decency to offer it with a touch of humanity. Because what you call “policy,” we call disrespect. And what you call “procedure,” we feel as betrayal. This isn’t just about a broken device. It’s about a broken relationship between customer and store. It’s about a promise betrayed, a trust violated.And if you ever decide to change, start by listening. Because customers don’t just buy products. We buy respect. We buy attention. We buy dignity. And that, dear Lowe’s, isn’t stocked on your shelves. It’s built with humanity.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products can I find at Lowe's Home Improvement in Conroe, TX?
You can find a wide range of products including appliances, bathroom supplies, building materials, electrical goods, flooring, garden tools, hardware, lighting, lumber, paint, patio furniture, power tools, plumbing supplies, storage solutions, and more.
What are the typical opening hours of Lowe's Home Improvement in Conroe?
Lowe's is open Monday through Saturday from 6:00 AM to 10:00 PM and on Sundays from 8:00 AM to 8:00 PM.
Does Lowe's in Conroe offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to make your shopping experience convenient.
How can I find a product or check my order status online at Lowe's?
You can search for products online by keyword, item number, brand, or model number, and check your order status by logging into your MyLowe's account or entering your order number on their website.
What is the process for returning or exchanging an item at Lowe's?
Most items can be returned within 90 days. Online orders can be returned by initiating the process on the Order History page, while in-store returns require proof of purchase at customer service.
What payment methods are accepted at Lowe's Conroe store?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payment.
Does Lowe's Home Improvement offer installation and assembly services?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, HVAC, lighting, and more, as well as assembly services for your convenience.
Are there any nearby restaurants where I can eat before or after shopping at Lowe's?
Yes, Charleys Cheesesteaks and Wings and Wendy's are nearby restaurants where you can enjoy a meal before or after visiting Lowe's.
What nearby services are available if I need key or locksmith support when visiting Lowe's?
Minute Key and minuteKEY, both key and locksmith services, are located near Lowe's and can assist you if needed during your visit.
Are there nearby convenience services like FedEx or money transfer near Lowe's Home Improvement in Conroe?
Yes, FedEx Office Print & Ship Center, RushMyPassport in FedEx Office, and Western Union money transfer services are located nearby for your convenience.