Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Conroe, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,840 reviews
5 stars
1,591
4 stars
595
3 stars
233
2 stars
96
1 star
325
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some employees were praised for their helpfulness, while others were criticized for rudeness and lack of assistance.
Product Availability
Frequent issues with product availability and incorrect stock information, leading to customer frustration.
Store Cleanliness
Concerns raised about cleanliness, particularly in the parking lot and garden center.
Delivery Issues
Multiple complaints regarding delivery delays and problems with installation services.
Positive Staff Interactions
Several customers highlighted positive interactions with specific employees who provided excellent service.
- RRRobin Rhodes1 day ago1.0I wrote a review about a week ago. It was not posted, so I’ll try again. My problem is not with Lowe’s appliance staff- they were very friendly and helpful . The problem is the Frigidaire Gallery refrigerator we bought. It’s not a year old yet and the ice maker has broke going on 4 times now. The handle on the vegetable drawer came off. All this was replaced, but we most certainly feel we got a lemon for a refrigerator. We will never buy Frigidaire products again. And will consider taking our business elsewhere to get a different brand. I’m asking the owner to please respond with a solution
- SSSkie SullyNov 11, 20251.0My mother had an online order for pickup we had gotten to the store Checked in and waited an hour still nothing we went inside to address the issue and Kelsey M. who was the worker on pickup was not at her station hadn’t been for the 4 other people waiting outside for pickup we then proceeded to ask her to help us find and item she didn’t not respond and just walked away I have never been to a Lowe’s with such poor customer service there were only 2-3 helpful workers in the entire store
- BWbetty whiteNov 10, 20251.0Incredibly rude customer service attendant no carts available for my husband who is suffering from a 2nd degree burn on his leg and I'm an above knee amputee they have 3 carts available? This is completely ridiculous but martin promised to bring it to the attention of management
- NLNarvin LogansOct 27, 20251.0I ordered two different home deliveries from this store. The first order was dropped off at the wrong address. The second order came to my address. Obviously it was two different deliveries drivers. I called the store and spoke to a manager concerning my order. They claimed I couldn’t get a refund or get another order redelivered because they have to reach the 3rd party delivery company and that’s a process. Edgar the delivery manager, was not helpful nor remorseful at all. I am furloughed and I at least want my order or my money back! I will never do business with this store.
- APAmy PottonOct 24, 20251.0Bought new appliances, a Samsung washer and dryer. First, they charged me 5x for the appliances incorrectly. After canceling my debit cards because they said they didnt understand why. When my appliances get here (a week after they promised), the installer doesnt test the dryer, and it's defective. Customer service wont listen, cannot help, and was incredibly rude. If you need an appliance, go to Home Depot. They made the process so much easier and didnt mess it up, with delivery when promised and no rudeness.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Conroe, TX?
You can find a wide variety of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, and gardening equipment suitable for both DIY beginners and professionals.
What are the store hours for the Lowe's Home Improvement in Conroe, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, so it's best to check for specific dates.
Does Lowe's in Conroe offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services to make your shopping experience convenient.
How do I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account. Email updates will be sent if there are changes to your order status.
What is the return policy at Lowe's Home Improvement?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History on the website, and in-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's in Conroe, TX?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa as payment methods.
Are there any installation services available at Lowe's Home Improvement?
Yes, Lowe's offers a wide range of installation services including appliances, flooring, lighting, cabinetry, HVAC, roofing, and more to support your home improvement projects.
How can nearby locations like Sam's Club and T-Mobile be useful when visiting Lowe's in Conroe?
Sam's Club nearby offers wholesale products and a gas station, which can be convenient for bulk purchases or fueling your vehicle before or after shopping at Lowe's. T-Mobile nearby allows you to manage your mobile phone services or purchase accessories during your visit to the area.
What nearby services are available for residents living at The Lakes At Westview Apartments close to Lowe's Home Improvement?
Residents near The Lakes At Westview Apartments can easily access Lowe's for their home improvement needs, and also find services like Minute Key for key and locksmith services and Blue Rhino Propane Exchange for propane refills nearby.
Are there any recreational or community facilities near Lowe's Home Improvement in Conroe?
Yes, nearby you'll find Maximum Athletics, a gymnastics and sports center, as well as religious organizations like The Church of Jesus Christ of Latter-day Saints and Fellowship Baptist Church for community activities.