American Furniture Warehouse

Reviews

• MB

  M Blackshear

  1 day ago
  5.0
  Maribel is an amazing sales associate, she saw that I was looking around and looked hopeless. Thank God she asked me for assistance, I needed a lot. She was very professional, helped me with my selections, offered me many options and kept me within budget WITHIN AN HOUR! If I need to buy from this store again I know who I’ll be asking for……give her a raise what a delightful experience. Thank you American Furniture Outlet Conroe!
• PB

  Patty Bonham

  4 days ago
  5.0
  My daughter & I were at the store a few minutes before 10AM, patiently waiting for opening. We were pleasantly surprised when a gentleman came out & said we could come on in. Most stores make you wait to the exact minute but not AFW. That same gentleman, Terry, greeted us immediately & asked if we needed help. I showed him a picture of a mattress my son had said he wanted. Terry was professional, personable & knowledgeable in helping us. Because of his EXCELLENT customer service, you have our business for life!
• AR

  Alex Rossi

  4 days ago
  5.0
  I am very happy with my purchase, its a great couch, very comfortable, quality build, at a good price. Shipping was fast and the delivery guys were great. The salesman James Chambers was great as well. Not pushy or over bearing, he gave me space, just made sure I had all my questions answered, and gave me great information. I will buy all my furniture from this place in the future, and ask for James to be my salesman.
• JV

  Jon V

  Apr 4, 2026
  5.0
  My fiancé and I stopped in g Thursday at about 7:00 pm and started looking. Shortly after looking around for 10-15 minutes Danny came up, introduced himself, and offered to help with whatever we needed. By 8:30 we had a compete bedroom set, dining set, couch, and love seat picked out. Danny was great! No pressure, let us walk around without harassment, answered any question we had. By 9pm we were out of there. As promised, the furniture arrived on the second day right in the middle of the window we were given. The delivery guys were fantastic! Very professional and efficient. It took the two of them less than an hour to get everything up to the second floor, all assembly was done, they cleaned up and were gone in less than an hour. I highly recommend this place and will return in the future.
• DH

  Daniel Hoffman

  Mar 26, 2026
  5.0
  In February I bought a lift chair recliner from them to help me recover from my hip surgery. I thought they had a great selection, great price, and great customer service. I was really happy with the chair until it broke before it was 3 weeks old. I called customer service and filed a warranty claim the next day. Over the next 3 days I had to contact them twice, once by their website and once by phone before they would give me a date to fix it. They subsequently give me a new chair 2 days later. I wrote a bad review. That same day the manager contacted me to apologize, to say he had modified his procedures so that this wouldn't happen again, and gave me a discount on a future purchase for my trouble. Everyone makes mistakes. When it happens all you can do is try to make it right. As near as I can tell these guys do that. I changed my review from one to five stars.

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