La-Z-Boy College Station

Reviews

• JR

  Joseph Ransom

  2 days ago
  5.0
  Brandon in sales did a great job for us - Very respectful and easy to work with. Blake was very helpful as well when it came time to pick up our order. Will definitely be back for more in the future! Much better experience here than at the location in The Woodlands.
• KW

  Ken Wilson

  Dec 7, 2025
  4.0
  Nice product, but prices are high.
• SR

  Shawn Rasco

  Oct 7, 2025
  1.0
  MULTIPLE UPDATES ON THIS REVIEW. PROCEED WITH CAUTION WHEN PURCHASING FROM THE COLLEGE STATION LOCATION. We purchased a power recliner chair on 9-9-25 in order for me to prepare for shoulder surgery and sleep in it the first several weeks. HOWEVER, on 10-7-25 the chair broke. The screws pulled out of the rocking base. We called Daniel he said that he can only do something within three days. Next we called customer service which stated the chair will have to be picked up and taken to Houston for repair. The time frame is two too three weeks. They said a tech can come out and request parts but that is not the fastest route. We thought purchasing a name brand product would not have issues and if we did the warranty and tech service would be better. UPDATE.. 10-9-25 Customer support called back the same day that we had called 10-7-25 and was willing to send us the part to install but if we broke anything the chair would not be warrantied. We received the part two days later and the chair is now repaired. UPDATE.. 10-28-25 We were supposed to get the chair tax exempt and followed exactly what our salesman "DANIEL" said. We had the paperwork submitted quickly within a couple days, doctors note and all. We checked with him today because he said that it could take up too six weeks to process. We received an email back from "DANIEL" stating that "he was not aware but the paperwork had to be completed before delivery" and we cannot get the refund. The paperwork was submitted two days too late. They will not honor their words nor back up their mistakes. UPDATE..11-3-2025 After multiple emails and much of our personal time with upper level customer service they refunded our tax money. THANK YOU to customer service, we appreciate you making everything right, not our local store. I personally will not do business with our local College Station store again.
• BC

  bill coady

  Aug 15, 2025
  4.0
  Nice store. Friendly staff. Good selection
• CM

  Cindy Mechler

  Jul 28, 2025
  1.0
  Proceed with great caution. We visited during their Memorial Day Sale and found a chair that I liked but it did not have black legs ( like I wanted) and the manager, Will, told me it was no problem and he would make it happen. We ordered 2 chairs and received them 6 weeks later. We did not notice that the chairs that we brought home, did not have black legs so we called the store to speak with the manager. He spoke with us and told us he would check into it and get back with us. My husband even went back into the store to speak with Will, and again he said he would check into the matter and get back with us. Needless to say, we never heard from him again. We called a minimum of 15 times and each time he was either with a customer or in The men’s room. We were always promised a call back by the receptionist, but never heard from him. Certainly, he was only out to get a sale, but knew nothing about customer service. After multiple attempts, we finally contacted the corporate office to right the wrong done. After speaking to Michelle, the Customer Service Manager, we were assured that Corporate would investigate the issue and get back to us. It was found that Will had never called the corporate center to inquire about the incorrect order. Within days, Michelle had resolved the issue. Unfortunately, because of this incident and the fact that the store manager-Will would not return our calls, we would not ever recommend this particular store in College Station.

Frequently Asked Questions About La-Z-Boy College Station