Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Cleburne, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
1,564 reviews
5 stars
877
4 stars
386
3 stars
129
2 stars
50
1 star
122
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; while some employees received praise for their helpfulness, others were reported as rude or unhelpful.
Product Availability
Customers experienced issues with product availability and inventory accuracy, leading to frustration and lost sales.
Store Cleanliness
The store is generally reported as clean and well-organized, with specific praise for the garden section.
Staffing Issues
Several reviews noted a lack of staff availability, leading to long wait times for assistance.
Pricing Concerns
Customers expressed concerns about higher prices compared to competitors like Home Depot.
- AGangela gomez6 days ago1.0I called three times and waited on the phone at least 10 minutes each time this is bad customer service this is why I don't shop here.
- MMMegan McGeeNov 16, 20254.0Found everything I needed. Aisles were well stocked and clean. Friendly employees.
- TBTravis BryantNov 14, 20251.0I highly recommend that anyone needing building supplies go anywhere except Lowe’s in Cleburne. McCoys has great service. Home Depot is also a step above. My family has had a construction business for 30+ years in Cleburne and did business with Lowe’s daily. Today was the last time I will step foot in the store after a series of a few months of events. Event 1 - Went to Lowe’s to get about 30 sheets of OSB, ~100 studs, and misc. supplies. It was just myself and my wife and 4 year old boy. When I checked out I asked if anyone could help me load and the 2 gentlemen at the pro counter said “it’s our lunch break sorry your out of luck”. Multiple Lowe’s employees walked past while my wife helped me load all the OSB and studs. Probably took me an hour right in front of main door and not a single person offered to help. Event 2 - Today I went to get 150 pieces of Hardie siding and trim for a project. I asked if there were any flat carts and the employee told me that it’s embarrassing to say that only 2 flat carts exist in store which are both being used. Recommendation was to go to Home Depot to get the siding which I did. This took significantly more time out of my busy day and is another unacceptable example of the service Lowe’s is offering. Half the time you show up to Lowe’s literally every cart in the store is in the parking lot and they recommend you go retrieve one yourself so you can shop. I guess the motto is they won’t have to help if they don’t sell anything. This store has a culture problem. I know multiple contractors all with the same attitude and only shop at Lowe’s for something small of when absolutely necessary. Respectfully, Travis
- RRROCK ROCAMONTESOct 29, 20251.0Lowes used to be a pretty good place to do business but it seems like they keep shooting themselves in the foot. Today I went to 3 different Lowes trying to locate a 15 inch round piece of wood. The first Lowes had 5 in stock but there were none to be found. The second Lowes had just one but it was broken in half. This one had an inventory but none were found. I called the third Lowes and was informed they had just one available. I asked them to hold it for me, I was informed to go to the front desk and they would have it. I arrived and asked the front desk for that item. They didn't have it. I was tod to go to another desk and ask them. 2nd desk didn't have it either. I decided to walk the wood department to see if I could find that one that was available. I found it and 11 others. They had a dozen. Each Lowes failed on such an easy request. I guess from now on, I'll just shop with Home Depot.
- HGHannah GillOct 20, 20255.0Great customer service! Kevin helped us with lifting a fire pit. He was so friendly and helped us with the Christmas decor as well. There was another younger girl working, (sorry I didn't get her name - it was a Sunday evening) but she was so friendly! Both of these people were great with my little girl. We will come to this Lowe's instead of the Burleson one anytime because of the customer service.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Cleburne, TX offer?
Lowe's in Cleburne offers a wide range of home improvement products including paint, tools, appliances, flooring, plumbing supplies, outdoor and gardening equipment, and more. They also provide installation services and expert advice for both DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Cleburne?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours may vary. For example, the store is closed on November 27, 2025, and December 25, 2025.
Can I pick up my online order at the Lowe's Cleburne store?
Yes, in-store pickup is available. You will receive an email with pickup instructions when your order is ready. Bring your order confirmation and photo ID to the designated pickup area during store hours.
Does Lowe's Cleburne offer delivery services?
Yes, Lowe's Cleburne provides delivery services to customers.
What payment methods are accepted at Lowe's Home Improvement in Cleburne?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards for payment.
How can I return or exchange an item purchased at Lowe's Cleburne?
Most items can be returned within 90 days with proof of purchase. Returns for items bought online can be started through your Order History, while in-store returns are handled at the customer service desk.
What nearby places could I visit when shopping at Lowe's in Cleburne?
Nearby places include Blue Rhino Propane Exchange for propane needs, Minute Key for locksmith services, and several dining options like McDonald's, Dickey's Barbecue Pit, and Whataburger for meals before or after your shopping trip.
Are there nearby service providers that complement Lowe's Home Improvement in Cleburne?
Yes, automotive repair shops such as Spruce St Automotive and Take 5 Oil Change, as well as pest control services like Carson Pest Management and Abby's Pest & Termite, are close by and can assist with related home or vehicle needs.
What options are there for refreshments near Lowe's Home Improvement in Cleburne?
If you want a break or a coffee while shopping, nearby options include Scooter's Coffee, McDonald's, Taco Bell, and Wing Boss for food and beverages.
How can I contact Lowe's Home Improvement Cleburne for customer service?
You can reach customer service by calling the main phone number at +1 817-357-3000 or emailing customercare@lowes.com.