Poolwerx Cedar Park

Reviews

• DB

  Darin Breitschopf

  Nov 8, 2025
  1.0
  Be aware that this is a very disreputable franchise location. I took my robot in to be repaired which was completed and poolwerx was paid. I then found out that they did not return my control box with the unit but instead replaced it with a lower capability model (not controllable by app). i returned to the store and politely pointed out the error at which point they asked me to contact the repair person they use for the service to investigate the issue. When I hesitated to call their employee to rectify the situation they agreed to take my name and number and would call me back. I have now been returning to the store for approximately four months and have continued to be delayed without resolution. The guy working there just professes surprise no one has called me or gotten my unit back to me even though he is the one who takes my name and number each time. The last time I called I politely asked if I would have to pursue a remedy theough some legal action since they have taken advantage of my patience and politeness for four months and the same gentleman acted offended that I would "threaten legal action". How embarrassing that they would even put me in a situation where I would have to say that. At this point it is theft of property and im having to get an attorney friend to address the matter. I recommend you not use this location or, at a minimum, document your interactions and take pics of the equipment you leave them. Luckily I had done that as I was attempting research on the issues. I have yet to receive one proactive call from thr store despite my four months of repeated attempts to simply get my property returned.
• CD

  Chad Dennis

  Jul 30, 2025
  5.0
  I’ve been coming to Poolwerx in Cedar Park for about 9 years now. I always get my pool chemicals here and have used their service department a few times too—they’ve always done a great job. Justin, the store manager, is super helpful and just a good guy all around. He knows his stuff and is always happy to chat—especially about his dogs. Highly recommend this spot if you’ve got a pool and want people who actually care and know what they’re doing.
• MM

  Michael Mallard

  Jan 13, 2017
  5.0
  Great customer service one of the best water labs in the business
• AT

  ATX trader

  May 4, 2015
  1.0
  A driver of the blue bottom pool and spa truck was extremely rude. When the lanes merge on 183, not only did he not want to take turns, he laid on the horn and gave me the evil eye. As an owner of a business, you would want to represent your company well when driving your company vehicle. I think that reflects on what type of character is running this business. Highly do not recommend giving business to a man who feels entitled and tries to belittle random people.
• MW

  Mark Wetzel

  Jun 22, 2014
  5.0
  Way cheaper than the big guys who have taken over Austin. Good advice that saved me money too!

Frequently Asked Questions About Poolwerx Cedar Park