Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Carrollton, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1253 East Trinity Mills Road, Carrollton, TX
75006, United States
Hours
Reviews
4.0
1,778 reviews
5 stars
986
4 stars
361
3 stars
157
2 stars
61
1 star
213
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Store Condition
The store is generally well-stocked and clean, although some customers reported issues with restroom cleanliness.
Delivery Issues
Several customers experienced problems with delivery services, including canceled orders and missing items.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about poor customer service and unhelpful staff in certain departments.
Product Availability
Customers appreciated the variety of products available, but some noted issues with stock levels and inventory management.
- KKKigNov 4, 20254.0This place was helpful so didn't find everything.I was looking for had to go to another place to find it.But that's typically how this goes
- DVDelmy VenturaOct 30, 20255.0Great service... Love how nice and helpful are they elderly people who work there
- KMKathy McCabeOct 20, 20255.0The Lowe’s delivery driver, Gilbert E. from the Carrollton store, went above and beyond what is probably typical in order to place my items in a secure location. I’m very grateful.
- MKMir KhanOct 12, 20255.0Eric in appliances is super! He helped me with my under the counter beverage refrigerator, went above and beyond testing the unit since it was floor sample and loaded it into my SUV. Thanks Eric you really deserve 5 STARS !!!
- DRD.L. RowanOct 9, 20254.0Store closest to home... the store itself is generally neat and well stocked. They didn't have what I was looking for today.. but that's rare. The associates at store were nice and personable and asked multiple times if I needed assistance. My only issue is with their restrooms. Here we have a store that has all the supplies, and yet their restrooms look like a truck drivers nightmare. Avoid those and you will be fine
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Carrollton, TX?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, outdoor furniture, gardening equipment, and more to support home improvement projects for both DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Carrollton, TX?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary and the store is closed on some holidays such as Thanksgiving and Christmas Day.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will notify you of any changes to your order status.
What payment options does Lowe's accept at their Carrollton location?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards as payment methods.
What installation services does Lowe's Home Improvement provide?
Lowe's offers a variety of installation services including appliances, flooring, windows, doors, cabinets, blinds, decks, HVAC, and more to help complete your home improvement projects.
Are there any nearby places to Lowe's where I can exchange propane tanks?
Yes, Blue Rhino Propane Exchange is nearby and can assist you with propane tank exchanges, which might be convenient if you are shopping for grills or outdoor equipment at Lowe's.
If I'm visiting Lowe's in Carrollton, what nearby hotels are available for accommodation?
Courtyard By Marriott and Courtyard by Marriott Dallas Carrollton and Carrollton Conference Center are nearby hotels where you can stay if you are visiting the area.
Are there services nearby if I need locksmith assistance while visiting Lowe's?
Yes, minuteKEY and Minute Key locksmith services are located nearby, providing convenient options for key and lock needs during your visit to Lowe's.
How can I contact Lowe's Home Improvement in Carrollton for customer care or support?
You can reach Lowe's customer care by email at customercare@lowes.com or by phone at +1 972-446-0066.