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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Carrollton, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
1253 East Trinity Mills Road, Carrollton, TX
75006, United States
Hours
Reviews
4.0
1,790 reviews
5 stars
993
4 stars
362
3 stars
157
2 stars
63
1 star
215
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, highlighting specific employees who provided exceptional service.
Product Availability
While the store is generally well-stocked, some customers reported issues with items being out of stock or not available as advertised.
Checkout Experience
Several reviews mentioned frustrations with self-checkout and curbside pickup processes, indicating delays and inefficiencies.
Store Cleanliness
Feedback indicated that the store's restrooms were unsatisfactory, with some customers describing them as unsanitary.
Delivery Issues
Customers expressed dissatisfaction with delivery services, citing problems with damaged items and poor communication regarding order status.
- BMBill Markham3 days ago2.0Very slow on customer pickup at the store for items ordered online.
- TKThomas KirbyJan 2, 20261.0My wife & I are having a baby shower on 1/15/26, and we have no outdoor furniture so we ordered a sofa through Lowe's on 12/20/25. It was scheduled to arrive early. On 12/27/25 I was notified that the delivery address on my order was changed to Rowling Heights, CA. I chat with a live agent from Lowes who assured me the shipment is actually coming to my address in TX. After I hung up, I wasn't convinced. I called Fedex. They said Lowes likely requested a new address. On 12/31 I called Lowes and they told me it was actually going to CA, but they couldnt do anything to re-route the order (this was before it was delivered). That employee told me that Lowes would make things right by sending me a new sofa, and tracking number should be coming that day. It never came. I called back and instead of fixing the delivery or giving me an immediate refund, I was told it's the vendor's fault, and that I need to wait another 48 hours - they had talked to the vendor and wanted to see if they'll ship me the new sofa. It was also hinted to me that if I ask for a manager, I could get my $600 of giftcards refunded via email. The vendor never reached out to me. I called Lowes once again (at least 5hrs of calls and chats at this point), and they told me they couldnt resend the product. The only option, they told me was to request a refund, where that process takes 10 days and more to send via the mail. I asked for an electronic giftcard refund for my purchase. I need a sofa prior to then, so I'm probably going to have to pay for this out of pocket without it and be stuck with $600 at lowes that I dont need to use. They rejected my request for electronic delivery and are sitting with my money for next 10+ days. All said, they'll have had my $ for ~1 month without a product, after telling me one thing only to have not actually followed through on their verbal contract and to actually go back on their word after. ...Every time I called back I learned they didn't follow through on promises
- SISusanne ImaiDec 25, 20255.0Everyone was very kind and helpful.
- JSJason ScarbroughDec 23, 20255.0Great place to find home improvement tools and supplies. Pretty much everything I have ever needed is there.
- EAEric AntonDec 9, 20252.0I recently made an online order for pick up. The item they picked for me was beat to hell with holes in the box and parts sticking out. Nope. They also do that thing where they close all the registers and force everyone to self checkout. And they wonder why retail is dying.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Carrollton, TX?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, outdoor furniture, gardening equipment, and more to support home improvement projects for both DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Carrollton, TX?
The store is open Monday through Saturday from 6:00 AM to 9:00 PM and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary and the store is closed on some holidays such as Thanksgiving and Christmas Day.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates will notify you of any changes to your order status.
What payment options does Lowe's accept at their Carrollton location?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa credit cards as payment methods.
What installation services does Lowe's Home Improvement provide?
Lowe's offers a variety of installation services including appliances, flooring, windows, doors, cabinets, blinds, decks, HVAC, and more to help complete your home improvement projects.
Are there any nearby places to Lowe's where I can exchange propane tanks?
Yes, Blue Rhino Propane Exchange is nearby and can assist you with propane tank exchanges, which might be convenient if you are shopping for grills or outdoor equipment at Lowe's.
If I'm visiting Lowe's in Carrollton, what nearby hotels are available for accommodation?
Courtyard By Marriott and Courtyard by Marriott Dallas Carrollton and Carrollton Conference Center are nearby hotels where you can stay if you are visiting the area.
Are there services nearby if I need locksmith assistance while visiting Lowe's?
Yes, minuteKEY and Minute Key locksmith services are located nearby, providing convenient options for key and lock needs during your visit to Lowe's.
How can I contact Lowe's Home Improvement in Carrollton for customer care or support?
You can reach Lowe's customer care by email at customercare@lowes.com or by phone at +1 972-446-0066.