Brand Certified
Lowe's Home Improvement
4.1(2425 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
3225 Freedom Boulevard, Bryan, TX
77802, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(979) 774-4141
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TX-Bryan/0103
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Bryan, TX, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
2,425 reviews
5 stars
1,339
4 stars
544
3 stars
223
2 stars
82
1 star
237
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with many customers reporting unhelpful or rude staff, while a few praised individual employees for their assistance.
Product Availability
Customers frequently noted issues with stock levels and product availability, often finding items out of stock or not properly displayed.
Store Organization
Several reviews mentioned the store being cluttered and disorganized, making it difficult for customers to find what they needed.
Delivery Issues
Numerous complaints were made regarding delivery problems, including damaged items and poor communication about delivery schedules.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences, highlighting helpful employees and a good selection of products.
- BJBilly Jones3 days ago1.0Was just in the store. A man was waiting by the ladders for assistance as the announcement kept going off overhead my entire 20 minute visit. At the checkout, I asked the kid, who's job I guess is standing there giving dumb looks, if the customers were now supposed to help other customers in addition to doing their own checkouts. What a shitty company this has become.
- OSOlivia SailorFeb 26, 20265.0Tom went above and beyond helping me find the right bolts I needed. He deserves a raise, he was so so helpful!
- ARabel rodriguezFeb 23, 20261.0Its my fault to keep coming or trying to come to this store because is my closed one. Each time no one is able to help me with my purchase, noone care here..
- NWNina WagerFeb 12, 20265.0Lowe’s is mine and my husbands favorite place to shop for our home improvement needs! We went in yesterday to exchange some cameras we bought earlier that day for a different brand and the customer service associate remembered us from always shopping there. After that we headed towards the camera section where we were greeted by August and her energy was it! She was so sweet and helpful. Bryan Lowe’s is the place to go!
- DRDaisy ReyesFeb 6, 20261.0I’ve never written a review before, but this experience absolutely warrants one. If I could give zero stars, I would. This was by far the worst customer service experience I’ve ever had. We purchased a water heater that did not work. We attempted to return it the same day with the receipt and original box, only to be told it was non-returnable due to being a “biohazard.” This policy was stated nowhere not on the box, the website, or the receipt. We were then told to contact the manufacturer. The following day, I called Lowe’s customer service and was informed that we should not have been turned away and should have been provided with a denial return slip. Based on that guidance, we returned to the store hoping to resolve the issue. Instead, we were once again told to call the manufacturer and obtain an RA number, otherwise the item could not be returned. We spent three hours on hold before reaching the manufacturer, only to be told that an RA number could not be issued because Lowe’s would need to install the unit themselves to document the issue with photos and videos. We immediately relayed this information to store employees (we never even left the store), and suddenly the return was processed without issue. In total, we were stuck in the store for four hours. During that time, no one proactively helped us, no one attempted to resolve the issue, and we were repeatedly told “no” without clear or consistent information. The lack of communication, accountability, and poor customer service was incredibly frustrating. Save yourself the headache and shop elsewhere. Home Depot was far more helpful and professional.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Bryan, TX offer?
Lowe's Home Improvement offers a wide range of hardware products, building materials, appliances, tools, paint, flooring, plumbing, gardening equipment, and installation services for both DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Bryan, TX?
Lowe's is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account to receive updates via email.
What payment methods does Lowe's in Bryan, TX accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's in Bryan, TX offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
Are there any nearby places of interest I can visit when shopping at Lowe's in Bryan, TX?
Nearby you can find Sams Club for groceries, Marble Slab Creamery to enjoy some ice cream, and the First Baptist Church if you're interested in local community events.
How can nearby locksmith services help me when visiting Lowe's?
Nearby locksmiths like minuteKEY and Minute Key can assist if you need key cutting or lock services while visiting Lowe's for your home improvement projects.
What nearby dining options are available around Lowe's in Bryan, TX?
You can enjoy nearby dining options such as Kluay Kluay and Dragon One for Thai food, or try Paletas Y Nieves La Michoacana Fuente Del Sabor for ice cream and Mexican treats.
What is the address and contact information for Lowe's Home Improvement in Bryan, TX?
Lowe's is located at 3225 Freedom Boulevard, Bryan, TX 77802. You can contact them by phone at +1 979-774-4141 or email customercare@lowes.com.
What support does Lowe's provide if I need to return or exchange an item?
Items can generally be returned within 90 days with proof of purchase. Online purchases can start a return via the Order History page, and in-store returns are handled at the customer service desk.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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