Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Bryan, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,256 reviews
5 stars
1,246
4 stars
524
3 stars
207
2 stars
70
1 star
209
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including unhelpful staff and long wait times, leading to frustration and dissatisfaction.
Product Availability
Customers frequently noted issues with stock levels and incorrect online inventory, resulting in wasted trips to the store.
Checkout Experience
Self-checkout lines were often long and understaffed, causing delays and dissatisfaction among customers.
Delivery Issues
Numerous complaints were made regarding delivery problems, including damaged items and poor communication about delivery schedules.
Positive Staff Interactions
Despite the negative feedback, some customers praised individual employees for their helpfulness and friendly service.
- KBKeith Boehler1 day ago5.0Personnel genuine and helpful.
- VOVincent Ofczarzak4 days ago5.0⭐10/10 Outstanding Experience at Lowe’s in Bryan, TX ⭐ Lowe’s in Bryan, TX is my go-to destination for all building supplies and home project needs. Shopping here is always easy and enjoyable thanks to their top-notch customer service and well-organized store layout. The lumber department, in particular, stands out as the best around—reliable, stocked, and easy to navigate. For DIY projects, Lowe’s is truly #1 in my book. While other stores like Home Depot come second, Lowe’s consistently delivers unbeatable prices, excellent service, and a smooth shopping experience. Thank you, Lowe’s, for making every project more affordable and stress-free!
- KEKev ENov 17, 20253.0Usually love lowes but asked an associate for help locating a part. Was told dont know this department I'll get someone. Waited 15 min never saw anyone and associate never followed up.
- SASesilee AlejandroNov 2, 20251.0Worst customer service. Answered the phone with an attitude. Asked to speak to someone else was told no one else was up there. If you don’t like your job find another one as easy as that. Will not do business here. Seeing other people with the same issue, this needs to be addressed from higher ups.
- CPCharles PorterOct 24, 20251.0Worst hardware store in the area. Worst service ever. Price was displayed on an item as a sale and they would not go or the displayed price. Scanned at a higher price. Same item code. They said they did not have to honor that price it was old. Well you lost a regular customer. I will pay more elsewhere to a store that honors it's prices and does not treat it's customers like dirt.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Bryan, TX offer?
Lowe's Home Improvement offers a wide range of hardware products, building materials, appliances, tools, paint, flooring, plumbing, gardening equipment, and installation services for both DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Bryan, TX?
Lowe's is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or by logging into your MyLowe's account to receive updates via email.
What payment methods does Lowe's in Bryan, TX accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Does Lowe's in Bryan, TX offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
Are there any nearby places of interest I can visit when shopping at Lowe's in Bryan, TX?
Nearby you can find Sams Club for groceries, Marble Slab Creamery to enjoy some ice cream, and the First Baptist Church if you're interested in local community events.
How can nearby locksmith services help me when visiting Lowe's?
Nearby locksmiths like minuteKEY and Minute Key can assist if you need key cutting or lock services while visiting Lowe's for your home improvement projects.
What nearby dining options are available around Lowe's in Bryan, TX?
You can enjoy nearby dining options such as Kluay Kluay and Dragon One for Thai food, or try Paletas Y Nieves La Michoacana Fuente Del Sabor for ice cream and Mexican treats.
What is the address and contact information for Lowe's Home Improvement in Bryan, TX?
Lowe's is located at 3225 Freedom Boulevard, Bryan, TX 77802. You can contact them by phone at +1 979-774-4141 or email customercare@lowes.com.
What support does Lowe's provide if I need to return or exchange an item?
Items can generally be returned within 90 days with proof of purchase. Online purchases can start a return via the Order History page, and in-store returns are handled at the customer service desk.