Furniture Row

Reviews

• BS

  Brent Sims

  1 day ago
  5.0
  Daniel Rueda was a great sales man to deal with. Friendly, knowledgeable and did not pressure us with sales tactics... we will be purchasing again.
• AG

  Ashley Gebhardt

  Jan 2, 2026
  5.0
  Jeremy was awesome with helping my husband and I pick out new, pet friendly couches. There were so many good options, financing was simple, and the prices were very affordable.
• KM

  Kyle Miller

  Jan 1, 2026
  5.0
  Outstanding management and customer service. The manager, who I personally talked to on multiple occasions, made my experience very positive. I'll be going back here for future business. I spent $2500 in the store in matter of hours and absolutely love my furniture of choosing. It's nice to see good leadership and businesses local to my community take leadership by treating people fairly and with respect. Thank you to the manager who helped me and to the entire Furniture Row team.
• KM

  Kyle Miller

  Dec 28, 2025
  1.0
  I spent $2500 in the store and nearly asked for my money back at the time of purchase because the sales representative (Jeremy) stated, after I told him the furniture is for my house, "I can't believe the things ' kids ' are putting in their apartments these days." - Dude I'm 38 years old, own a home, a business, and work my ass off. Who says stuff like that? What a bizarre thing to say to a paying customer you're trying to help by doing your job. When I corrected him and told him it's for a house, my house, he stated: "I guess those ag checks pay pretty well." I'm assuming he thought I was spending my parents money, rich kid, generational agriculture Aggie money. - Again, very off-putting, rude, and weird. I was one smart ass comment away from asking for a complete and total refund. I spent $2500 on furniture and a lion glass painting. I arranged to pick up all the items bought the following day because delivery was an estimated 2x weeks delayed. I live 2 miles from the store and it would have taken 2x weeks to deliver all products bought. Oh well, who cares; I have a truck I'll pick up the furniture and painting myself. The following day I arrive at the store and the furniture has plastic wrap on it (that's it), and the tempered glass painting is wrapped in a cardboard box with tape. A horrible job protecting a tempered glass painting of any kind in my opinion. Now I should have known better, sure, maybe I should of put the painting in the back seat, or made a second trip, but I strapped it with ratchet straps in the bed of the truck. 25 - 50 ft from leaving the parking lot, the painting snapped in two pieces, and completely shattered. I called the store, left 2 messages, and finally the weird/rude sales associate (Jeremy) called me back the day after. It turns out, as he explains, I'm fully responsible for the damages (even though the painting was wrapped in cardboard on pick-up, so I never saw it), and there's nothing the store is willing to do for compensation or a discount. I just figured, after spending $2500 dollars in 1 day at the furniture store, that management, insurance, or warranty would be willing to help a valuable customer replace the glass tempered lion painting that I purchased. It gets better though. The sales associate Jeremy had another zinger of a statement. He said - " You told your uncle (68 years old who helped me load the furniture and painting into my truck) that if he breaks the painting, then he buys the painting, so why don't you get him to buy you a new one?" Can you believe the audacity of this guy? Such a derogatory statement. What a horrible sales experience. I'll never go back here and beware of the costs. Local delivery is 2x weeks out. Mattress Mack in Houston delivered my leather couch, bed w/frame, and everything within 2 hours of purchasing. Someone should do something about the painting. I own some of the responsibility for damages, but Furniture Row owns the terrible packaging job of the painting, the atrocious sales experience, and the rude comments from Jeremy. I don't expect a full refund, although maybe it's worthy of one, but at least some kind of deal, fairness, or replacement option of sorts. To be completely shutdown, offended, and talked to inappropriately is unacceptable. Sincerely, Kyle M.
• TD

  Tammy Davis

  Dec 22, 2025
  5.0
  Sales people there were wonderful.. I knew what I was looking for and they helped me find it.. some was not in stock.. salesperson was able to locate and help me with matching lamps and other decor.. he was not pushy and did not try to sell me other things that I did not need or want!! It was a great experience

Frequently Asked Questions About Furniture Row