Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Brownsville, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
525 East Ruben Torres Boulevard, Brownsville, TX
78520, United States
Hours
Reviews
4.2
1,695 reviews
5 stars
1,017
4 stars
334
3 stars
130
2 stars
56
1 star
158
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees were praised for their helpfulness, while others were criticized for being unresponsive or dismissive.
Product Availability
Customers frequently found the store had a good selection of items, but there were complaints about stock discrepancies and issues with online orders.
Delivery Issues
Numerous reviews highlighted significant problems with delivery services, including delays, damaged products, and poor communication.
Store Cleanliness
The store was generally noted for being clean and well-organized, although some maintenance issues were reported.
Return Policy Concerns
Customers expressed frustration with the return policy, particularly regarding mixed paint and other items, leading to dissatisfaction with the store's practices.
- BHBrandon HernandezNov 17, 20255.0Nice place a great service.
- VCVero CeroNov 4, 20253.0Buenos productos pero el servicio al cliente muyyyy malo nunca hay nadie disponible
- SHSantos HernandezOct 14, 20255.0I'm in from out of town... Helping my parents do some repairs at their house, went in today, and every one was super helpful and attentive. Found the items I was looking for. It was a good experience. I'll be back... I'm sure I forgot something..lol..
- JVJustin VosburgOct 9, 20255.0I can always find what I need at Lowe’s. I often use their app to locate things in the store even though it’s laid out the same as every other large Lowe’s. Found some shopping carts on the lumber entrance which is nice if you go in that way. Self checkout was flowing without much of a wait. Store and parking lot are clean.
- RPR PerezOct 4, 20255.0A gentleman by the name of Alejandro assisted me with finding what I needed to purchase, he went above and beyond what any other retail associate has ever offered. I was extremely grateful for his willingness to help me.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Brownsville, TX offer?
Lowe's offers a wide range of hardware and construction products including paint, appliances, tools, flooring, plumbing, decking, grills, lumber, and gardening equipment. They also provide installation services for various items and expert advice for DIYers and professionals.
What are the store hours for Lowe's Home Improvement in Brownsville?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and on Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas.
Does Lowe's Home Improvement in Brownsville offer in-store pickup and delivery options?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering the order number or logging in to your MyLowe’s account. Email updates will be provided if your order status changes.
What payment methods are accepted at Lowe's Home Improvement in Brownsville?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns purchased online can be started via Order History. For in-store returns, provide proof of purchase at the customer service desk.
Are there nearby places I can visit when shopping at Lowe's Home Improvement in Brownsville?
Yes, near Lowe's you can visit HobbyTown Brownsville for arts and crafts, Cinemark Movies 10 for entertainment, and The Pizzeria for dining.
How can nearby businesses like Minute Key and Blue Rhino Propane Exchange assist Lowe's customers?
Minute Key offers key and locksmith services, which complements Lowe's hardware and home improvement products. Blue Rhino Propane Exchange provides propane supplies, helpful for customers purchasing grills and outdoor equipment at Lowe's.
What recreational and fitness options are available near Lowe's Home Improvement in Brownsville?
Nearby, customers can visit Pump Nation gym and Blazing Boxing & Fitness for exercise and sports activities, ideal after a day of shopping or home projects.
Does Lowe's Home Improvement in Brownsville have any special programs or community associations?
Lowe's is associated with several community and educational programs such as Lowe's Toolbox for Education, SkillsUSA, Boys & Girls Clubs of America, and Habitat for Humanity.