Lowe’s in Brenham, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, others are criticized for being unresponsive or unhelpful.
Product Availability
Customers frequently reported issues with product availability, including items listed as in stock online but not found in-store.
Delivery Issues
Numerous complaints were made regarding delivery delays and problems with appliance orders, leading to frustration among customers.
Store Organization
Several reviews mentioned the store's organization as lacking, with customers struggling to find items and staff being unable to assist effectively.
Checkout Experience
Many customers expressed dissatisfaction with the self-checkout system, preferring traditional cashiers for larger purchases.
JS
Jose luis Salinas saenz
2 days ago
1.0
Mas de media hora esperando y no recibi ayuda. Vi a un morenonque trabajando ahi y le dije que si me podia ayudar dijo que no era su area
SG
Susie Garrett-Krause
Jan 3, 2026
5.0
Very friendly and helpful employees.
JT
Jeanette Trevino
Dec 18, 2025
5.0
Sharella was so gracious to assist me checking out for purchasing gift cards for my family. She was very courteous and was more than willing to answer my questions.
God bless her!
AU
A Google User
Nov 21, 2025
1.0
Seems extremely unorganized.
SY
sarah yar
Nov 4, 2025
1.0
worst customer service ever they dont greet you they see you and take off they dont bother asking if you need any help etc....they have been like this for years
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Brenham, TX offer?
Lowe's provides a wide range of products including appliances, bathroom and kitchen supplies, building materials, tools, flooring, outdoor furniture, garden equipment, and offers installation services for many items.
What are the operating hours for Lowe's Home Improvement in Brenham, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours.
Can I order online and pick up in store at Lowe's in Brenham?
Yes, Lowe's offers both in-store pickup and delivery services for your convenience.
How can I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. For online purchases, start the return in your Order History online. In-store, bring your proof of purchase to customer service.
What payment options are accepted at Lowe's Brenham store?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa.
Does Lowe's Home Improvement provide installation services?
Yes, Lowe's offers installation services for appliances, flooring, cabinetry, HVAC, windows, doors, and more.
Are there any nearby places to visit around Lowe's in Brenham?
Nearby you can find Minute Key for locksmith services, Select Furnishings for furniture shopping, and several restaurants like Chinese Buffet and Wingstop for dining.
How can I use nearby transit or landmarks to find Lowe's in Brenham?
Lowe's is located at 2750 Highway 36 South, near landmarks such as the Marine Corps Recruiting office and Select Furnishings, making it easy to locate in Brenham.
What local services near Lowe's might be useful for customers after shopping?
Customers may visit nearby services like The UPS Store for shipping and printing, or enjoy a meal at Wild Flour Bakeshop bakery and restaurant close by.
Does Lowe's in Brenham support community organizations?
Yes, Lowe's partners with organizations such as Habitat for Humanity, Boys & Girls Clubs of America, and SkillsUSA, supporting community initiatives.