Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Bee Cave, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Lowe's Home Improvement
12611 Suite 100 Shops Parkway, Bee Cave, TX
78738, United States
Hours
Reviews
4.0
914 reviews
5 stars
508
4 stars
193
3 stars
67
2 stars
28
1 star
118
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, particularly with rude staff and unhelpful management.
Product Issues
Customers reported significant issues with appliances, including defective products and poor installation services.
Staff Knowledge
While some employees received praise for their helpfulness and knowledge, many others were criticized for lacking product knowledge and being unresponsive.
Store Cleanliness
Some customers noted cleanliness issues, including reports of rats and dirty restrooms.
Positive Experiences
Despite the negative feedback, several customers shared positive experiences with specific employees who provided excellent service.
- RTRaffy TomacruzNov 12, 20255.0Staff is very helpful.
- MTM-06 Mods TrublNov 12, 20255.0Always a good experience when shopping at this store. The staff are always friendly and helpful. Always someone around to ask for help. Their competition doesn’t compare to this Lowe’s store. And the prices are always lower and they stock a lot more.
- TRTheo Shayo REALTORNov 10, 20255.0As usual great service !!
- CSClifford StaffordOct 30, 20251.0I'd advise training your front staff on basic communication and how to not come across as rude.
- MHMichael HaydenOct 20, 20251.0I had a terrible experience with a Hisense refrigerator, a Lowe's exclusive model, which died within six months of purchase. Navigating the replacement process was a nightmare. The company's phone system is awful, and if you manage to reach a live person, there's a 50% chance the call will drop when they transfer you. After finally getting a replacement ordered, the promised delivery date was delayed multiple times, forcing me to call in repeatedly. After the third delay, I had enough and cancelled the order. My advice is to avoid Hisense and Lowe's. They might be fine if everything goes perfectly, but the customer service is horrible if anything goes wrong.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Bee Cave, TX?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, paint, patio furniture, tools, flooring, plumbing, gardening equipment, and more, suitable for both DIYers and professionals.
What brands does Lowe's Home Improvement in Bee Cave carry?
Lowe's stocks trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Dewalt, Kohler, and Weber among others.
What are the store hours for Lowe's Home Improvement in Bee Cave?
The store is open Monday to Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM, with specific holiday hours.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa as payment options.
Does Lowe's offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account to receive updates.
How do I return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Returns can be started online or in-store with proof of purchase at the customer service desk.
Are there any nearby restaurants where I can eat before or after shopping at Lowe's in Bee Cave?
Yes, nearby eateries include Subway, Marble Slab Creamery & Great American Cookies, PLATE By Dzintra cafe, and Maudie's Hill Country Mexican restaurant.
Is there a nearby key and locksmith service near Lowe's in Bee Cave?
Yes, minuteKEY and Minute Key locksmith services are conveniently located near Lowe's for your key and lock needs.
What stores nearby Lowe's Home Improvement in Bee Cave can I visit for home goods or furniture?
Nearby stores include HomeGoods and Mattress Firm, which offer furniture and home goods to complement your Lowe's purchases.