Ferguson Home

Reviews

• HH

  Hilmar

  May 26, 2025
  3.0
  TL;DR: I think we can just wait for this place to close down. The bad: closed during the weekend. Closed today on Memorial Day Monday, even though their website says they're open. When I walked in, it takes some time to get any staff attention. I guess it's because I don't look like a Lakeway millionaire, although I'm there to spend money. The good: did buy a new dishwasher here, installation crew is very good, careful, considerate. I would contact these guys for any install. This would be a good alternative to the big box stores, if they were ever open at times when all other retail is.
• PK

  Paula Kuperman

  Sep 7, 2023
  5.0
  Our experience was great with Harway. Totally hassle free. Everyone we came in contact with from sales to installation was very helpful and professional. The delivery team was exactly on time, knowledgeable and extremely courteous. Our new oven is great. We highly recommend Harway.
• LC

  Larry Chapman

  Jun 15, 2023
  5.0
  Excellent sales support and installation experience. Ryan is the best.
• JJ

  James

  Dec 8, 2022
  5.0
  It was a long process but it was all worth the wait and the customer service, personalized service I received from Harway was second to none! I recently moved to Texas to build a dream home and decided to splurge on all the appliances. The builders I worked with suggested a big name appliance company here in Austin but they were incredibly difficult to deal with. Although I was going to spend more than $50k in appliances, the person at Ferguson would never return emails or phone calls. I was interested in the Wolf/Sub Zero lines and Harway came up as an authorized dealer so I decided to give them a try. My initial contact was with Dustin who was incredibly helpful from the first time we spoke all the way through delivery and installation. I had a general idea of the different appliances I wanted and Dustin was incredibly helpful making sure I picked out all the items I wanted. Their prices were essentially the same as the other appliance store, but the customer service at Harway is unparalleled. When I would call, Dustin would answer immediately or call back within minutes if he couldn't get to the phone. He always responded to emails in a very timely manner and for every concern or issue I had, he managed it flawlessly. Because of the backlog going on with just about everything, I went and ordered all of my appliances one year out from the estimated completion date of my new home. Initially it seemed most items would come in close to the completion date but the major items, refrigerator and grill, were going to come in later. And unfortunately, month after I had placed my order, I discovered I had missed the outdoor grill and cabinets and had to place another order. It was much later than the original order so I wasn't sure if I was going to get them before the house was finished. This would have been a problem since the grill had to be built into the house. No surprise, the house build kept getting delayed and delayed. And the appliances actually came in before the house was finished which was great since we were concerned if they were delayed it would hold up completion of the house. Unfortunately, we couldn't take delivery but Harway was amazing and just stored the items for us and there were ten major appliances. The other Austin appliance store was not going to store if the items came in and we weren't ready. Harway must have held the items for a month before the house was ready for them to be installed. But when the time came, they scheduled the entire installation and everything (refrigerator, range, wine reefer, ice maker, dishwasher, microwave, two warming drawers, an outdoor grill and ventilation hood) were all installed in one day! They also helped me find a company that built a custom duct for range vent because of our high ceilings. And for any issue, they were so quick to respond. And the biggest surprise of all, was getting ALL of the appliances. We were originally told it would be a month or two after we moved in before we got the range and refrigerator. But Christmas came early and we received all the appliances on the same day! And given all the appliances, the only issue was just a tiny little rubber stopper on the outdoor grill missing which they had someone come out and replace within days. If you are in need of a single appliance or outfitting an entire home as we did... you won't find a better place than Harway. And I'm sure everyone who works here is amazing, I can't say enough great things about Dustin! He will give you Five Star treatment and will not stop taking care of you until everything is to your satisfaction.

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