Brand Certified
Lowe's Home Improvement
4.1(2554 reviews)
Certified by Lowe's Home Improvement • Mar 01, 2026
Business Details
5002 Garth Road, Baytown, TX
77521, United States
Certified by Lowe's Home Improvement • Mar 01, 2026
(281) 421-1055
Certified by Lowe's Home Improvement • Mar 01, 2026
https://www.lowes.com/store/TX-Baytown/0097
Certified by Lowe's Home Improvement • Mar 01, 2026
About
Certified by Lowe's Home Improvement • Mar 01, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Baytown, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Mar 01, 2026
Hours
Certified by Lowe's Home Improvement • Mar 01, 2026
Reviews
4.1
2,554 reviews
5 stars
1,388
4 stars
569
3 stars
241
2 stars
85
1 star
271
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for being helpful, while others are criticized for being rude or unhelpful.
Product Availability
Customers frequently mention that the store has a good selection of products, but there are complaints about items being out of stock or not matching online inventory.
Curbside Pickup Issues
Several customers reported long wait times and issues with curbside pickup, indicating a need for improvement in this area.
Checkout Experience
Many customers expressed frustration with long wait times at checkout and issues with self-service options.
Employee Knowledge
There are concerns about the lack of product knowledge among employees, leading to difficulties in finding assistance.
- DBD. Burtschi5 days ago4.0Usual Home Improvement place. Store is usually clean and organized. Staff is somewhat helpful but they rarely engage you.
- JLJohn LanconFeb 12, 20265.0Lowe’s Knows, I came and got what I needed
- WWWilliam WardJan 25, 20261.0Prices are ok but stay clear of discounts and Pro services
- TSTaylor StephensJan 15, 20261.0Curbside is terrible today management may need to check what’s going on. I’ve sat for soon too be 2 hours for an order of 6 spray paint cans to be pulled.we drove an hour to get here when we received emails saying it was ready only to get here and wait another hour because they said it’s not. I’ve never had a problem here till today but this is ridiculous for it to take 2hrs for 6 cans and I’ve been the only curbside person here for 2hrs.
- CCCN CavazosDec 31, 20251.0Juventino, I hope you read this and my email I have sent and hope you address the issue with Sylvia at self checkout and Sheryl-Ann who was semi part of it as she just wanted to insert herself. I purchased 4 items from this location, a huge door, and 3 door related items. SYLVIA thought it was a logical idea to CHASE ME out the store and ACCUSE me of stealing! She then proceeds to GET IN MY FACE and begin saying “what are you gonna do about it” x4 as I tell her she better get away from me. As I’m about to leave because I’m choosing to no longer involve myself, I see 2 VERY concerned employees just EYEING ME DOWN from the door. I so then get off the car and ask SHERYL ANN if she is SYLVIAS manager. Mrs Sheryl then proceeds to tell me “you need to come inside yo talk to me” so I oblige. I start explaining what happened, show my receipt to Sheryl and Sylvia wants to continue to run her mouth. Mrs Sheryl then has to put her arm in front of Sylvia in an attempt to stop her from ATTACKING ME. People like Sylvia have absolutely ZERO BUSINESS directly interacting with customers ESPECIALLY taking it as far as CHASING A VISIBLY PREGNANT WOMAN AND HER CHILD OUT THE STORE ACCUSING HER OF SHOPLIFTING. Not only to continue to cause a disturbance in your store but she also INSULTS ME AS A MOTHER IN FRONT OF OTHER CUSTOMERS! “Wow and you’re doing this in front of your child?” “Wow lady your kid is right there” “look at your kid he’s acting just like you” etc. SHE SHOULD BE EMBARRASSED and realize no job is ever that serious to chase customers out the store and then for Sheryl Ann to then invite a clearly upset customer back in to confront me. I will be emailing you shortly. I spoke with Tay the AM and she was very open to listening and very polite. I hope to see a resolution from this. Also just to throw in there since I’m here. I had to explain to 3 employees what the difference was between a door hinge and and door knob….
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Baytown, TX offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, patio furniture, gardening equipment, and more. They carry trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Kobalt, and many others.
What are the operating hours of Lowe's Home Improvement in Baytown, TX?
Lowe's is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary with closures on some holidays.
What services does Lowe's Home Improvement provide at the Baytown location?
They offer a variety of services including appliance installation, carpet installation, flooring installation, blind installation, HVAC installation, deck installation, and more to assist with home improvement projects.
Does Lowe's Home Improvement offer pickup and delivery options?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
What payment methods are accepted at Lowe's Home Improvement in Baytown?
They accept American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
How can I find out if my online order from Lowe's is ready for pickup?
You will receive an email with pickup instructions and the location of the store when your order is ready for pickup. Bring your order confirmation email or number and a photo ID to the designated pickup area during store hours.
What nearby restaurants can I visit before or after shopping at Lowe's in Baytown?
Nearby eateries include Chipotle Mexican Grill, Chick-fil-A, Brooklyn Pizzeria, Fuji Steak House and Sushi, Five Guys, NASCAR Refuel Tenders & Burgers, and Shogun Japanese Restaurant, offering a variety of dining options conveniently close to Lowe's.
Are there any nearby services related to home security or locks near Lowe's Baytown?
Yes, Minute Key and minuteKEY, both key and locksmith services, are located near Lowe's for any lock or key needs you may have while doing your home improvement projects.
Where can I find a nearby bank or financial service when visiting Lowe's in Baytown?
Chase Bank is located nearby, providing convenient access to banking and ATM services during your visit to Lowe's.
What are the contact methods if I need customer support at Lowe's Home Improvement?
You can reach Lowe's customer care via email at customercare@lowes.com, by phone at +1 281-421-1055 (main phone), or toll-free at +1 800-445-6937.
Brand Certified Facts from Lowe's Home Improvement
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Certified March 01, 2026Yext Knowledge Graph
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