Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Baytown, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
2,404 reviews
5 stars
1,299
4 stars
554
3 stars
227
2 stars
77
1 star
247
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed feedback on customer service; some employees are praised for their helpfulness while others are criticized for being rude or unresponsive.
Product Availability
Customers frequently mention that the store has a good selection of products, but there are complaints about discrepancies between online stock and in-store availability.
Checkout Experience
Many customers report long wait times at checkout, with some expressing frustration over self-checkout experiences.
Employee Knowledge
There are concerns about the lack of knowledgeable staff in various departments, leading to customer frustration when seeking assistance.
Store Organization
The store is generally described as clean and organized, but some customers have difficulty finding items due to inadequate employee assistance.
- MMMaría MPNov 12, 20251.0Me habían recomendado esta tienda por la calidad de productos que no se consiguen en otro sitio. Fui por primera vez a comprar mi podadora de césped y otras cosas. El vendedor me informo que por ser cliente nuevo podia participar en la aprobación de tarjeta de crédito de 12 meses sin interés, o un 20% descuento en mi compra. Le dije al vendedor que SI, pero que quería la opción de la tarjeta de crédito por 12 meses sin intereses. Solicité la tarjeta de crédito allí mismo en la tienda, me la aprobaron. Al momento de pagar, el vendedor me asistió con la cajera de turno para ayudarme a traducir porque no hablo muy bien el idioma. La cajera proceso la compra y asumi que había dado la opción de la tarjeta de crédito ya aprobada con las condiciones de 12 meses sin intereses por mi compra. Me retiro del sitio. Guarde mi factura y me fui. Pues cual es mi sorpresa que después de usar mis productos, pasaron 2 meses y por chequeo reviso mi app de la tarjeta de crédito de Loewes, trabajan con Synchrony bank, pues, me aplicaron la compra con intereses. Y al revisar mi factura vi que la cajera me aplico el descuento del 20% al momento de la compra y me pasó el crédito sin opción de los 12 meses. Que? Que rayos pasó? Llamé al banco y me dijeron que si en la tienda me reversible la compra ellos podrían ayudarme y devolver el dinero cobrado en intereses. Pues, fui a la tienda de Baytown, TX y expliqué al vendedor lo que ocurrió. El vendedor fue amable y solicitó a la manager de esa tienda, la señora fue grosera y con una actitud de indiferencia frente a mi situación. No hizo nada por ver si podía ayudarme, porque el error cometido fue de una de sus empleados( cajera de turno) además ya no tenía opción de devolver la compra por haber pasado el tiempo de 30 días. Pésima experiencia. Muy denigrante atención por parte de la señora manager. La indiferencia que mostró hacia mi solicitud fue desagradable. Una compra de las de $1000. Y no quisieron ayudarme. No los recomiendo para nada. Seguiré comprando a futuro en HOMEDEPOT.
- TATulio AlvarezNov 8, 20251.0Very bad attention from ATMs and customer service, they also give false information when applying to the Credit Card, the negligent manager like no one else, and rude, I would not buy more there, that's why Home Depot is much better! HA that number I have called and it was the same situation and poor quality response and service say one thing for TLF and do another what employees in physical!
- SFSharon FactorNov 8, 20255.0I had an excellent experience while shopping at Lowe’s. The store is clean, the variety of products is very good and the associates are helpful, professional and friendly. The associate who helped me (Tay) was very helpful and went above and beyond to help me find the product I needed and trust me, that wasn’t easy. Definitely will continue shopping here and highly recommend this store.
- TWTori W.Oct 25, 20253.0Some of the workers walk pass you see you looking around but don't ask if you need help. Not very good about customer service
- HHHammy “Hammy”Oct 25, 20255.0Love this place they have been very helpful in every aspect...helping me with my vet status.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and brands does Lowe's Home Improvement in Baytown, TX offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, tools, patio furniture, gardening equipment, and more. They carry trusted brands such as GE, Whirlpool, LG, Samsung, Craftsman, Kobalt, and many others.
What are the operating hours of Lowe's Home Improvement in Baytown, TX?
Lowe's is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours may vary with closures on some holidays.
What services does Lowe's Home Improvement provide at the Baytown location?
They offer a variety of services including appliance installation, carpet installation, flooring installation, blind installation, HVAC installation, deck installation, and more to assist with home improvement projects.
Does Lowe's Home Improvement offer pickup and delivery options?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
What payment methods are accepted at Lowe's Home Improvement in Baytown?
They accept American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa for payments.
How can I find out if my online order from Lowe's is ready for pickup?
You will receive an email with pickup instructions and the location of the store when your order is ready for pickup. Bring your order confirmation email or number and a photo ID to the designated pickup area during store hours.
What nearby restaurants can I visit before or after shopping at Lowe's in Baytown?
Nearby eateries include Chipotle Mexican Grill, Chick-fil-A, Brooklyn Pizzeria, Fuji Steak House and Sushi, Five Guys, NASCAR Refuel Tenders & Burgers, and Shogun Japanese Restaurant, offering a variety of dining options conveniently close to Lowe's.
Are there any nearby services related to home security or locks near Lowe's Baytown?
Yes, Minute Key and minuteKEY, both key and locksmith services, are located near Lowe's for any lock or key needs you may have while doing your home improvement projects.
Where can I find a nearby bank or financial service when visiting Lowe's in Baytown?
Chase Bank is located nearby, providing convenient access to banking and ATM services during your visit to Lowe's.
What are the contact methods if I need customer support at Lowe's Home Improvement?
You can reach Lowe's customer care via email at customercare@lowes.com, by phone at +1 281-421-1055 (main phone), or toll-free at +1 800-445-6937.