Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Bastrop, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,756 reviews
5 stars
908
4 stars
410
3 stars
173
2 stars
76
1 star
189
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, many customers report rude or unhelpful staff, especially at the customer service desk.
Store Management
Numerous reviews indicate poor management and organization, with complaints about staff availability, long wait times, and ineffective handling of customer issues.
Product Availability
Customers appreciate the variety of products available, but there are frequent complaints about stock issues, especially in specific departments like plumbing and appliances.
Cleanliness and Maintenance
Several reviews highlight cleanliness issues in the store, particularly in the restrooms, and concerns about the overall maintenance of the store.
Delivery and Returns
Many customers express frustration with the delivery service and return policies, citing delays, poor communication, and unhelpful responses from staff.
- LMLora Morman1 day ago5.0The whole store is my favorite
- LPLouis PhelpsNov 7, 20251.0Very shady to sell broken items on clearance without clearly marking it as “as is” or “broken” then refuse to exchange or refund for broken item. Be very careful buying things on clearance there
- JJJamesOct 16, 20255.0Employees are friendly & helpful. Well stocked, clean & organized store.
- OROllie RendonOct 3, 20255.0Employees there are very helpful when you ask for help. They seem too busy to ask a wandering person. I had a good experience this time.
- JCjim comeauxSep 21, 20251.0Horribly managed store. No staff to assist in any dept., ever! Been on the phone for 20+ min to find out if someone is staffing millworks, windows, etc... No one will answer the phone or commit to answering the simple questions. Is anyone working today! The last associate just told me they were out to lunch, "they".... im guessing the GM is not very effective...
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products and services does Lowe's Home Improvement in Bastrop, TX offer?
Lowe's offers a wide range of hardware products, building materials, appliances, home décor, tools, flooring, plumbing, outdoor equipment, and installation services for various home improvement needs.
What are the store hours for Lowe's Home Improvement in Bastrop?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and Sunday from 8:00 AM to 8:00 PM, with special holiday hours on certain dates.
What payment methods does Lowe's in Bastrop accept?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa credit/debit cards.
Does Lowe's Home Improvement provide delivery and in-store pickup services?
Yes, Lowe's offers both in-store pickup and delivery services for customer convenience.
How can I check the status of my order from Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. Email updates are sent if your order status changes.
What should I do if I want to return or exchange an item purchased from Lowe's?
Most items can be returned within 90 days. Online purchases can be returned by starting a return in your Order History. In-store returns require proof of purchase at the customer service desk.
Are there nearby places to eat if I visit Lowe's in Bastrop?
Yes, nearby you can find DoubleDave's Pizzaworks for pizza and buffet options, Chipotle Mexican Grill for Mexican-American cuisine, Wingstop for chicken, and Garcia's Mexican Food Restaurant for Tex-Mex dishes.
Where can I find nearby services related to keys and locksmiths around Lowe's Bastrop?
minuteKEY and Minute Key are nearby key and locksmith service providers conveniently located close to Lowe's, useful for replacing or duplicating keys.
Are there nearby pet care facilities near Lowe's Bastrop?
Yes, Petco is nearby offering pet supplies and grooming services, and Vetco Total Care Animal Hospital provides veterinary care close to Lowe's.
How can nearby sporting goods stores complement my visit to Lowe's in Bastrop?
Academy Sports + Outdoors is nearby, offering sporting goods and outdoor gear, which customers can visit to complement their home improvement projects or outdoor activities.