Brand Certified
Lowe's Home Improvement
4.1(1935 reviews)
Certified by Lowe's Home Improvement • Apr 05, 2026
Business Details
13000 N I35 Svc Road Sb, Austin, TX
78753, United States
Certified by Lowe's Home Improvement • Apr 05, 2026
(512) 634-0070
Certified by Lowe's Home Improvement • Apr 05, 2026
https://www.lowes.com/store/TX-Austin/1725
Certified by Lowe's Home Improvement • Apr 05, 2026
About
Certified by Lowe's Home Improvement • Apr 05, 2026
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Lowe’s in Austin, TX is the go-to home improvement store near you for affordable, year-round project essentials. Shop major appliances, energy-efficient refrigerators, hardware, plumbing essentials, vanities, tools, durable tiles and luxury vinyl planks to upgrade your home. Find seasonal favorites like Christmas trees, holiday décor and outdoor lights to refresh your backyard, or enhance your outdoor space with patio furniture and power equipment at your nearby Lowe’s store. Whether tackling a DIY project or a pro renovation, Lowe’s offers expert advice, convenient shopping, and everyday value on trusted brands. Visit your nearest Lowe’s store or shop online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Certified by Lowe's Home Improvement • Apr 05, 2026
Hours
Certified by Lowe's Home Improvement • Apr 05, 2026
Monday6:00 AM - 10:00 PM
Tuesday6:00 AM - 10:00 PM
Wednesday6:00 AM - 10:00 PM
Thursday6:00 AM - 10:00 PM
Friday6:00 AM - 10:00 PM
Saturday6:00 AM - 10:00 PM
Sunday8:00 AM - 8:00 PM
Reviews
4.1
1,935 reviews
5 stars
1,121
4 stars
396
3 stars
140
2 stars
61
1 star
217
- C5c 563 days ago1.0I had a very frustrating experience at this Lowe’s pickup location. I arrived to pick up an order of 144 concrete retaining wall blocks, which were already stacked on a pallet and clearly ready to be loaded with a forklift. When I politely asked for assistance loading the pallet into my truck, the employee who identified herself as the manager refused and told me I had to load everything by hand. This made no sense given that the materials were already palletized and could have been loaded safely in seconds using a forklift. What made the situation worse was her attitude. At one point, she told me, “Are you going to take it or not?” in a dismissive and unprofessional tone, instead of trying to help or offer a solution. When I asked to speak with a manager, she claimed she was the manager, yet showed no willingness to assist. Only after insisting and speaking with another employee was I finally able to get help. I work in construction, and situations like this should be handled efficiently and safely. Expecting someone to hand-load over 1,100 lbs of material when proper equipment is available is unreasonable. Management should review how this location handles third-party pickups and customer service. This experience was disappointing and unnecessarily difficult.
- VGVanessa GarciaApr 5, 20265.0My order arrived faster than I expected, and those flake colors look really cute. I hope everything turns out great, the material looks promising. 👍🏻
- EHEddie HossApr 2, 20261.0No very customer service oriented. Early morning visit and no one was in the mood to help. Paint counter associate was friendly but the cashier at the service desk had an attitude because I was paying with cash. Slamming the scanner and generally rude. Wouldn’t recommend. Walmart or Home Depot.
- ESEluterio SolisMar 25, 20261.0They’ll lie and say the saw in the back that cuts the wood for home projects isn’t working so they don’t have to work. If you don’t want to do your job, quit.
- Aลาวัณย์ สุพรรณรังMar 14, 20265.0Pedro is an absolute gem – exceptional employee! I have to give a huge shout-out to Pedro at this Lowe's. He spent nearly an hour helping me choose the right flooring for my house – knowledgeable, patient, and genuinely invested in helping me get exactly what I needed. He walks the floor with such a friendly, professional attitude that I honestly thought he was the manager. Coming back for my landscaping project and will be asking for Pedro again without hesitation. This is what great customer service looks like!
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Austin, TX?
You can find a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing supplies, decking, grills, lumber, outdoor and gardening equipment, bathroom storage and more.
What services does Lowe's Home Improvement offer?
Lowe's offers services including appliances installation, flooring installation, blinds and shades installation, cabinetry, countertop, deck, door, garage door, gutter, lighting, shower door, siding, smart home installation, and many more.
What are the store hours of Lowe's Home Improvement in Austin?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM and on Sundays from 8:00 AM to 8:00 PM, with some holiday hour variations.
How can I check the status of my order at Lowe's?
You can check your order status online by entering your order number or logging in to your MyLowe's account. You will also receive email updates if the status changes.
Does Lowe's offer in-store pickup and delivery services?
Yes, Lowe's offers both in-store pickup and delivery services.
What payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Is Lowe's Home Improvement wheelchair accessible?
Yes, the store has wheelchair accessible parking and onsite services supporting accessibility.
Are there any nearby restaurants where I can eat before or after shopping at Lowe's?
Nearby restaurants include Hoa My Vietnamese Restaurant, Pad Thai Cuisine, Los Chilakillers Mexican Restaurant, Red Robin Gourmet Burgers and Brews, Wings-N-Things Restaurant & Sports Bar, Panera Bread, Burger King, and McDonald's.
Are there any nearby stores or services that complement a visit to Lowe's?
Yes, nearby you can find Minute Key for locksmith services, Cartridge World for office supplies, GameStop for video games, AT&T Store for mobile phone needs, and Walmart with its auto care centers and pharmacy.
Is there a nearby park or transit station close to Lowe's Home Improvement in Austin?
Yes, Five Oaks Park North in Austin, Texas, is nearby and serves as both a park and a train station, which can be helpful for customers traveling to Lowe's via public transit or looking for outdoor activities before or after shopping.
Brand Certified Facts from Lowe's Home Improvement
This information is certified by Lowe's Home Improvement and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified April 05, 2026Yext Knowledge Graph
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