Business Details
About
Mattress StoreBedroom Furniture StoreBedding StoreTempur Sealy International Inc.
A mattress like no other and a shopping experience to match. Our sleep experts are waiting to help you find the perfect sleep system, designed to fit your specific sleep needs. Our extensive collections of Tempur-Pedic mattresses, adjustable bases, pillows and accessories are all available for you to explore and compare in comfort. Come see us and experience the Tempur-Pedic Flagship difference.
Details
- DeliveryAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
5.0
537 reviews
5 stars
531
4 stars2
3 stars1
2 stars0
1 star3
What are people saying?
AI-generated from recent customer reviews
Customer Service
Customers consistently praised the staff for being knowledgeable, friendly, and helpful throughout the purchasing process.
Product Knowledge
Many reviews highlighted the staff's expertise in explaining mattress options and helping customers find the right fit.
Overall Experience
The shopping experience was described as enjoyable and stress-free, with several customers recommending the store for its welcoming atmosphere.
Follow-Up Support
Customers appreciated the follow-up communication and assistance provided after their purchases, reinforcing their positive experiences.
- JLJake LopezJan 5, 20265.0I went to several different mattress stores looking for a new mattress and Candaces an Aleshia at the Tempur-pedic on 5th Street are beyond professional and made the buying experience seamless and stress-free. If you’re looking for a new mattress start here and save yourself time.
- PUpriscilla uribeJan 5, 20265.0Candaces and Aleshia were both amazing. They really knew a lot about the product, they answered every question we had for them. Both very kind.
- RRRadnooshDec 26, 20255.0I really liked my experience here. Candace was very patient, knowledgeable and helpful. Thank you!
- AKAndrew KusmanDec 22, 20255.0Connor was so kind and informative and he got us such a great deal on our pillows. Single-handedly cured our neck pain!!!
- CPClif ParnellDec 16, 20255.0Cordial, knowledgeable men. Answered all our questions. From first entering the store until and including delivery, the process was seamless. I can easily recommend this store and their product.
Frequently Asked Questions About Tempur-Pedic Flagship Store
Can I use my current frame with my Tempur-Pedic Mattress?
Yes. We design our mattresses to fit most standard size bed furniture and frames.
Unless your product was not designed for the U.S. market, or is an unusual size, our mattresses should fit.
If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support.
If you have a slatted foundation, we recommend using slats that are at least 3 inches wide and are no more than 4 inches apart.
Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
How does my new mattress arrive?
With the exception of our TEMPUR-Cloud, select mattresses arrive with White Glove delivery. With our free White Glove delivery, your mattress will arrive in a plastic covering which will be removed upon delivery for set up.
The TEMPUR-Cloud is a convenient option at a lower price that ships to your door compressed in a bag for you to set up on your own time. This design makes the TEMPUR-Cloud great for those who have narrow hallways or doorways, live in apartments, or want to have a contact-free delivery! The TEMPUR-Cloud does not receive our White Glove delivery as it is shipped via UPS. This means that it will be delivered to your door and removal of your old mattress is not available.
What is the difference between Medium & Medium Hybrid in feel?
Tempur-Pedic’s hybrids are like no other, because our innovative coil system works in combination with one-of-a-kind TEMPUR® Material to deliver unmatched pressure relief and support — plus, a more “responsive” feel from the premium coils that sleepers may prefer. This makes our hybrids a perfect introduction to Tempur-Pedic (and a welcome upgrade!) if you’ve only slept on traditional spring mattresses in the past.
While our hybrid mattress options are best described as “medium,” they’re created a bit differently than our other medium-feel mattresses. Our non-hybrid mattresses are constructed entirely of our legendary TEMPUR® materials (placed on top of a foam base layer), while our Medium Hybrid options contain a 1000+ coil system to provide all the pressure relief and support you expect from a Tempur-Pedic mattress — with the added “bounce” from the coils.
Another difference? Our Medium Hybrid mattresses are created using our softest material available, TEMPUR-ES™, so our hybrids tend to feel slightly softer than our Medium, non-hybrid options. If a hybrid is starting to sound like a great fit, you can choose between our TEMPUR-Adapt®, TEMPUR-ProAdapt®, and TEMPUR-PRObreeze° models. Or, if you’re curious about the additional materials in our innovation toolbox, you can learn more about them here.
Do you offer mattresses for RVs, boats, planes or other non-traditional locations?
Yes, we can offer customization for differing shapes and sizes of your Tempur-Pedic Mattress through our authorized customizing partner. Having your custom dimensions ready to discuss will help us expedite the ordering process for you.
Call 888-811-5053 to speak with a Sleep Expert.
Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can order replacement covers for our current mattress models online here. If you need the cover for an older mattress or you don't see your mattress listed, you can talk to one of our Sleep Guides in the store to help you find yours.
Can I use my current bed frame with a Tempur-Pedic mattress from this store?
Yes, Tempur-Pedic mattresses are designed to fit most standard size bed furniture and frames. Ensure your mattress is positioned on a completely flat, solid surface with adequate support if not using a Tempur-Pedic foundation.
How will my new Tempur-Pedic mattress be delivered?
Most Tempur-Pedic mattresses, except TEMPUR-Cloud, come with free White Glove delivery including setup and removal of packaging. TEMPUR-Cloud ships compressed via UPS for self-setup without old mattress removal.
What is the difference in feel between Medium and Medium Hybrid Tempur-Pedic mattresses?
Medium Hybrid mattresses include a coil system combined with TEMPUR® Material for added responsiveness and slight softness, unlike the all-foam Medium models. Hybrids offer pressure relief with a bounce effect from coils.
Does the store offer mattresses customized for RVs, boats, or planes?
Yes, customized Tempur-Pedic mattresses for non-traditional locations are available through an authorized partner. Having your measurements ready will expedite ordering. Contact 888-811-5053 for assistance.
Can I purchase replacement mattress covers at the store?
Yes, replacement covers for mattresses with removable covers can be ordered online or with help from in-store Sleep Guides, including options for older mattress models.
What are the store's operating hours?
The Tempur-Pedic Flagship Store is open Monday through Saturday from 10 AM to 8 PM, and Sunday from 12 PM to 6 PM.
What payment methods are accepted at the Tempur-Pedic Flagship Store?
The store accepts American Express, Apple Pay, Cash, Check, Diners Club, Discover, Financing options, Mastercard, and Visa.
Is in-store pickup or delivery available at this location?
Yes, both in-store pickup and delivery services are offered for customer convenience.
What nearby places can I visit when shopping at the Tempur-Pedic Flagship Store in Austin Downtown?
While visiting the store, you can explore nearby spots like Jetset Pilates Downtown for a workout, The Yogurt Spot for frozen yogurt, and West Elm for home goods and furniture to complement your mattress purchase.
Are there nearby stores or services that complement my visit to Tempur-Pedic Flagship Store?
Yes, if you need electronics or computer repair, Compuzone Apple Authorized Reseller is nearby. For home design inspiration, California Closets and Ann Sacks are close by, enhancing your shopping experience.