Business Details
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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Austin, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.0
2,158 reviews
5 stars
1,186
4 stars
459
3 stars
171
2 stars
75
1 star
267
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being unresponsive or rude.
Product Availability
Customers appreciate the wide selection of products, but some report issues with stock levels and mislabeling of items.
Return Policy Issues
Many customers express frustration with the return process, citing difficulties and lack of clarity in policies.
Store Layout and Organization
Several reviews mention a confusing store layout and disorganization, making it hard for customers to find items.
Positive Experiences
Despite the criticisms, many customers report positive experiences with specific employees who provided exceptional service.
- CRcami raben3 days ago5.0Farrah, who works at this store location, is absolutely incredible. She went above and beyond every standard of customer service as I navigated four different toilets arriving broken (no fault of Lowe's). I don't know what I would have done without her assistance. Thank you!
- HGHeidi GerbrachtJan 3, 20261.0They dont seem to have any basic appliances in stock. I ordered from Lowe's because they had the earliest possible install date. Which they have now missed, despite sending texts and emails that the install would happen that day, and an actual human on their support line telling me it would happen that day. They don't hire reliable contractors and seem to have no recourse when the installers don't perform. Order elsewhere and hire a local to install for you. Lesson learned.
- S0supermario 0519Dec 28, 20255.0Friendly and great prices
- DSDuran sanchezDec 20, 20255.0Mi tienda favorita para comprar herramientas
- AJA JonesDec 9, 20251.0Lowe’s southeast Austin is extremely incompetent and lazy…. All staff I have dealt with for an exterior door with small cat door. The salesman for doors cannot use a computer to send me proof of paid in full merchandise. The delivery staff have people have lost items. I have been dealing with stupidly laziness incompetence and lying since August 2025. This is Dec 9, 2025 and had to reorder cat door because delivery staff lost the one ordered in October 2025 by door salesman. Plus he will not send me a paid in full itemized receipt or even a receipt. He maintains the estimate of three pages will suffice. A label goes through pertinent information plus I cannot enlarge it to read it. He obviously does not know how to send email attachments. Do NOT USE LOWE’S south EAST store. In fact DO NOT USE LOWE’S for doors unless you want to be driven crazy by all their abysmally incompetent stupidity lazy lying staff
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Austin, TX?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing essentials, tools, and more.
What are the store hours for Lowe's Home Improvement in Austin?
Lowe's in Austin is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM with some variations on holidays.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can start a return via your Order History on Lowes.com. In-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement store in Austin?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, lighting, blinds, decking, roofing, and more.
Which nearby food options can I visit when shopping at Lowe's on S IH 35?
Nearby dining options include Chipotle Mexican Grill for Tex-Mex food, Jimmy John's for sandwiches, Chili's Grill & Bar for casual dining, Dimassi's Mediterranean Buffet, It's Just Wings for chicken wings, and Krispy Kreme for donuts.
How can nearby public services and businesses help customers visiting Lowe's Home Improvement?
Nearby facilities like Bank of America, Chase, and Western Union provide banking and financial services close to Lowe's. T-Mobile and Sprint stores offer mobile phone services, assisting customers with communication needs while shopping.
What other amenities near Lowe's in Austin can customers explore before or after shopping?
Customers can enjoy services like VIP Nails and Spa Salon for relaxation, Gamefellas for gaming, Big City Barbershop for grooming, or stay at Holiday Inn Express & Suites Austin South if they require accommodation.