Business Details
About
Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment Store
Lowe's Home Improvement offers everyday low prices on all quality hardware products and construction needs. Find great deals on paint, patio furniture, home décor, tools, hardwood flooring, carpeting, appliances, plumbing essentials, decking, grills, lumber, kitchen remodeling necessities, outdoor equipment, gardening equipment, bathroom decorating needs, and more. Whether you are a beginner starting a DIY project or a professional, Lowe’s is your headquarters for all building materials. Shop online or a Austin, TX Lowe’s store for expert advice, convenient services, and unbeatable deals on trusted brands.
Details
- DeliveryAvailable
- Credit cardAvailable
- DebitAvailable
- Mobile paymentsNot available
Location
Hours
Reviews
4.0
2,132 reviews
5 stars
1,167
4 stars
458
3 stars
168
2 stars
74
1 star
265
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being unresponsive or rude.
Product Availability
Customers appreciate the wide selection of products, but there are complaints about stock issues and mismanagement in locating items.
Return Policy Issues
Many customers express frustration with the return policy, citing unclear guidelines and poor handling of returns.
Store Management
Concerns about management effectiveness, with reports of unhelpful managers and lack of accountability among staff.
Positive Experiences
Several customers report excellent service from specific employees, highlighting individual efforts that improved their shopping experience.
- JSJustin Stephens2 days ago1.0Returns are very difficult here! Just keep the receipt, because they are unhelpful otherwise.
- DADiana Austin3 days ago1.0Most of the items i purchased had an open package and damged ,check the content of your package even if you parchase it in store they sell junk.opened packages i no longer visit lows stores home depot is much more professional.
- CPChristos PathiakisNov 14, 20252.0Lowe's seems, in some cases to have a broader, less picked over selection than Home Depot, but I won't go to this store again. Aside from the inconvenient layout, I did not appreciate being followed and questioned by security guards. That kind of thing drives you back to Home Depot.
- MBMr BNov 13, 20255.0The difference between them and home depot is like day and night. Love their products and services.
- AMAnna MNov 1, 20251.0Visited Lowe’s on Stassney today was extremely frustrated with the process for purchasing 3rd party gift cards. Thought it would be convenient to grab a gift card while making a purchase, BIG mistake! The gift cards for other stores is located in the middle of the store grab one on my way to self check out, while checking out got assistance from associate who them said I couldn’t purchase gift card there and had to walk back to customer service. My sister who was shopping with me and paying at next register over was able to purchase a gift card with no issue. Told my sister dilema as I was walking back to customer service and she was in process of trying to purchase at self check out when same associate cakes up to use and said you can’t purchase it there, however terminal was allowing us to. I attempted to explain to her that it had allowed my sister to purchase gift card when she cut me off and said it wouldn’t let us do it. I again explain that she had already made the purchase and she called manager over. My sister waited there to have manager explain that it can be purchased at self check out but your not suppose to (confirmed gift card had been activated). At this point I had walked over to customer service at opposite end of store past the gift card section where there is no sign/notice stating policy. Customer service rep a help purchase gift card with same process as self check out. I asked why and her response was it’s policy because of fraud, that someone could come in with a stolen debit/credit card and purchase gift cards. I told her if that is process they should have gift cards at customer service. With all that said if this is store policy having policy posted would be helpful, and if to avoid fraud I would have thought customer service would as for ID which they did not. Feedback would be to post sign with instruction for purchasing gift cards at gift cards, updating terminals at self check out to prevent purchase if really trying to stop fraud and having associates better explain “policy”.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Austin, TX?
Lowe's offers a wide range of products including appliances, bathroom supplies, building supplies, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing essentials, tools, and more.
What are the store hours for Lowe's Home Improvement in Austin?
Lowe's in Austin is open Monday through Saturday from 6:00 AM to 9:00 PM, and Sunday from 8:00 AM to 8:00 PM with some variations on holidays.
Does Lowe's Home Improvement offer delivery and pickup services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I check the status of my order placed at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are sent if your order status changes.
What should I do if I want to return or exchange an item purchased at Lowe's?
Most items can be returned within 90 days. Online purchases can start a return via your Order History on Lowes.com. In-store returns require proof of purchase at the customer service desk.
What payment options are accepted at Lowe's Home Improvement store in Austin?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, MasterCard, and Visa for payments.
Are installation services available at Lowe's Home Improvement?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, doors, lighting, blinds, decking, roofing, and more.
Which nearby food options can I visit when shopping at Lowe's on S IH 35?
Nearby dining options include Chipotle Mexican Grill for Tex-Mex food, Jimmy John's for sandwiches, Chili's Grill & Bar for casual dining, Dimassi's Mediterranean Buffet, It's Just Wings for chicken wings, and Krispy Kreme for donuts.
How can nearby public services and businesses help customers visiting Lowe's Home Improvement?
Nearby facilities like Bank of America, Chase, and Western Union provide banking and financial services close to Lowe's. T-Mobile and Sprint stores offer mobile phone services, assisting customers with communication needs while shopping.
What other amenities near Lowe's in Austin can customers explore before or after shopping?
Customers can enjoy services like VIP Nails and Spa Salon for relaxation, Gamefellas for gaming, Big City Barbershop for grooming, or stay at Holiday Inn Express & Suites Austin South if they require accommodation.