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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Austin, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
3.9
2,218 reviews
5 stars
1,144
4 stars
490
3 stars
186
2 stars
94
1 star
304
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff assistance is mixed; while some employees are praised for being helpful and knowledgeable, many customers report difficulty in finding assistance and poor service during delivery and installation.
Product Availability
Customers frequently mention issues with product availability and stock levels, with some expressing disappointment over items being out of stock.
Delivery Issues
Numerous reviews highlight significant problems with delivery scheduling and installation services, leading to frustration and dissatisfaction among customers.
Store Experience
Overall, customers appreciate the store layout and cleanliness, but experiences vary widely depending on staff availability and responsiveness.
- AHAustin Hendrix3 days ago1.0They took my working oven and delivered a broken $3000 oven. Couldn't get me a replacement for multiple weeks, leaving me without one at home. Couldn't return my working oven. The "AI" phone assistant fails to ever get you an actual person to talk to so we had to cancel the order in the store. Horrible experience. Don't buy an appliance here.
- NMnatasha marwah5 days ago2.0Waited on hold for over 25 minutes. Do they not have specialists who can answer calls anymore? Sold me a box of damaged tiles with pocks in them. Displeased.
- MFmarte fuentesJan 2, 20261.0tehy need more customer attention .manager no good he call us liars and the official page its laing about craftsman tools thats what he said!!! he dont respect craftsman warranty on this store
- BMBrandi McDanielDec 20, 20251.0This is the worst Lowe's I have ever been to. The staff is not very helpful. I needed a microwave and the "expert" wasn't an expert at all. She tried to tell me a 31in wide microwave would fit in my 30in wide opening. How is that possible? Then she went to see if a particular one was in stock and never came back. I had to go find her and she tells me she couldn't find me. I had not moved. Then she tells me I have to go get a cart for it. Really, I have never had to do that before, they always do it for me. I was there for over an hour and it should have only taken 30 minutes. So disappointed 😞
- GEGabriel EscaleraDec 17, 20251.0I’m extremely upset with how this delivery was handled. I was contacted one day before my scheduled delivery date and told that it had to be rescheduled because the vendor “wasn’t ready.” That is completely unacceptable. I specifically requested this delivery date because I had already taken time off work. Now I’m left scrambling to see if I can take another day off — which may not even be possible. Missing a day of work is a significant financial loss for me, and this is exactly why delivery dates are scheduled in advance. What makes this worse is that the representative said there was nothing they could do until after I receive the order, and even then the only possible resolution mentioned was a gift card. A gift card does not compensate for lost wages, inconvenience, or the stress this caused. This situation feels extremely inconsiderate and poorly managed. If a company offers scheduled delivery dates, they should be reliable and respectful of customers’ time. I expected much better.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What products does Lowe's Home Improvement in Austin offer?
Lowe's offers a wide range of products including appliances, bathroom supplies, building materials, flooring, garden tools, grills, hardware, lighting, lumber, paint, patio furniture, plumbing, tools, and more.
What are the store hours for Lowe's Home Improvement in Austin?
The store is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays. Holiday hours vary, with closures on Thanksgiving and Christmas Day.
Does Lowe's Home Improvement offer delivery and in-store pickup services?
Yes, Lowe's provides both in-store pickup and delivery services for customer convenience.
How can I check the status of my Lowe's order?
You can check your order status online by entering your order number or logging into your MyLowe's account. Email updates are also sent if the status changes.
What payment options are accepted at Lowe's Home Improvement in Austin?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
What installation services does Lowe's offer?
Lowe's offers installation services for appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, doors, garage doors, generators, gutters, hardwood floors, HVAC, lighting, showers, siding, sinks, smart home devices, tile flooring, toilets, vanities, washing machines, water heaters, windows, roofing, fences, and flooring.
How can customers benefit from nearby Minute Key and Blue Rhino Propane Exchange?
Customers can easily get key duplication and locksmith services from Minute Key and propane exchanges from Blue Rhino nearby, making it convenient to handle home improvement projects without traveling far from Lowe's store.
Are there dining options near Lowe's Home Improvement in Austin?
Yes, nearby dining options include Taco Break, a food truck, and restaurants like Brama Restaurant and Shishman Halal Mediterranean, perfect for a meal before or after your shopping visit.
What local services are available near Lowe's for health and wellness?
Local health and wellness services close to Lowe's include U.S. Dermatology Partners Townsend, Connect Hearing audiologists, and yoga studios such as Bikram Yoga Austin, which customers might visit for personal care needs alongside their shopping trip.
How can I find product recall and safety information for products sold at Lowe's?
Product recalls and safety news for items sold at Lowe's are posted on their official Recalls and Product Safety News page.