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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
Find everything you need for home upgrades at Lowe’s in Austin, TX, your trusted & nearby home improvement store. From high-quality appliances and energy-efficient refrigerators to essential plumbing supplies, hardware, tools, vanities, tile and luxury vinyl plank flooring, our store offers a complete selection for any project. Visit your nearest Lowe’s store to explore seasonal décor, Christmas trees, outdoor lighting, patio sets and power equipment designed to enhance both indoor and outdoor areas. Whether you’re handling a DIY project or overseeing a full renovation, Lowe’s provides expert assistance, reliable products and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.0
1,702 reviews
5 stars
880
4 stars
418
3 stars
151
2 stars
57
1 star
196
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and unresolved issues.
Delivery Issues
Numerous reviews highlighted significant problems with delivery and installation services, including missed appointments and lack of communication.
Product Availability
Customers expressed frustration over items being out of stock or not matching online inventory, leading to wasted trips.
Positive Staff Interactions
Despite negative experiences, several customers praised specific employees for their helpfulness and knowledge.
Overall Satisfaction
While some customers had positive experiences, many expressed disappointment with the overall service and management.
- SGSteven GarciaJan 3, 20265.0Great home store to get your home improvement needs and your materials or tools to help out friends family and customers to get the job done.
- DBDumb bitchDec 27, 20251.0They assigned me my own security detail very nice n rude lol
- MVMary Lou ViveirosDec 20, 20255.0Always better than Home Depot ..lol
- CWChad WestmorelandDec 10, 20251.0Bought a dishwasher recently and scheduled delivery/installation on the first available date. (3weeks out) Leading up to installation i was contacted multiple times to confirm id be home. I confirmed each time including the afternoon prior. Then the day of installation they canceled and initially tried to shift the blame on me. They claimed I had called and cancelled because “additional plumbing was needed first” This info was related to a completely different purchase we had made 9months ago. Then a second person called and said I should not have scheduled installation until the item was in inventory. This was an online and not only was I prompted to schedule this during the check out process, it was 3weeks out and they called me 3times leading up to the this date. This level of incompetence is infuriating and off the charts inconvenient. It’s December, my wife and i both work and have kids. I’m in beverage distribution sales/opps and it’s almost impossible to free up another day IN DECEMBER for this nonsense. I would have taken literally any dishwasher they had lying around but my only option is to reschedule with these clowns. Now will likely be without a dishwasher until after the holidays.
- CSChristopher StoutNov 25, 20251.0Do not do business with this store or company. We bought a refrigerator from them on a Saturday and we're told that it would be delivered within 2 days, on Monday. Monday rolls around and we're given a delivery window of between 4:00 and 8:00 p.m.. at 7:55 p.m., we were contacted and told that it was inconvenient for them to deliver and that they would deliver the next day. They lied. They lied when they sold us the machine and they lied when they said they'd reschedule. The machine will not be delivered for almost a full week. Do not do business with these people. They lie. They do not fix their mistakes. And they subcontract their work and act like it's your responsibility to enforce the remedies of their subcontract. This is the week of Thanksgiving, which makes it all worse. Do not do business with them, avoid them, or beware: they lie and do not honor their word - factor this all into your decisions.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Austin, TX?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing essentials, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the regular store hours for Lowe's Home Improvement in Austin?
The store is open from 6:00 AM to 10:00 PM Monday through Saturday, and from 8:00 AM to 8:00 PM on Sundays.
Does Lowe's Home Improvement in Austin offer order pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services to customers.
How can I track or check the status of my order at Lowe's?
You can check order status online by entering your order number or logging into your MyLowe's account. Email updates are sent when your order status changes.
What payment options does Lowe's Home Improvement accept at their Austin location?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa payments.
What installation services are available at Lowe's Home Improvement in Austin?
Lowe's offers various installation services including appliances, backsplashes, blinds, cabinets, carpet, countertops, decks, dishwashers, doors, garage doors, HVAC, lighting, flooring, roofing, and more.
Are there nearby places I can visit before or after shopping at Lowe's on Brodie Lane, Austin?
Yes, nearby you can visit Garza Ranch, a historical landmark, or enjoy a meal at SLAB BBQ & Beer and Oye Taquito, popular local restaurants.
If I need a locksmith while visiting Lowe's in Austin, which nearby services are available?
There are nearby locksmith services such as minuteKEY, Minute Key, and KeyMe Locksmiths conveniently located near Lowe's for any key or lock needs.
Where can I find grocery and pharmacy services near Lowe's Home Improvement in Austin?
H-E-B grocery store and H-E-B Pharmacy are nearby, providing convenient options for groceries and pharmacy needs.
Is there accommodation nearby if I am visiting Lowe's Home Improvement from out of town?
Yes, Aloft Austin Southwest is a nearby hotel and resort providing lodging options for visitors.