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Home Improvement StoreHardware StoreConstruction Equipment SupplierLumber StoreCarpet StoreFlooring StoreGrill StoreKitchen AppliancesOutdoor Furniture StoreLawn Equipment StoreLowe's
As the trusted home improvement store near you, Lowe’s in Austin, TX offers everything to refresh, repair, or upgrade your home. From major appliances and energy-efficient refrigerators to plumbing supplies, hardware, tools, vanities, tiles and luxury vinyl plank flooring, you’ll find all the essentials in one place. Stop by your nearest Lowe’s store for seasonal décor, Christmas trees, outdoor lights, patio furniture, and power equipment that enhance any indoor or outdoor space. Whether you’re tackling a DIY project or a full remodel, Lowe’s offers expert support, reliable brands, and everyday value. Shop in-store at a Lowe’s near you or online today.
Details
- DeliveryAvailable
- Requires appointmentNot available
- Credit cardAvailable
- DebitAvailable
Location
Hours
Reviews
4.2
2,136 reviews
5 stars
1,161
4 stars
560
3 stars
171
2 stars
65
1 star
179
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of the staff, with specific mentions of employees going above and beyond to assist.
Product Availability
Customers noted a good selection of products and generally found what they were looking for, although some experienced issues with incorrect items or delivery.
Delivery Issues
Several reviews highlighted significant problems with delivery services, including missed appointments and poor communication regarding appliance deliveries.
Mixed Experiences
While many customers had positive experiences, there were notable complaints about customer service, particularly regarding returns and exchanges, leading to frustration.
Store Cleanliness
Some customers reported cleanliness issues, particularly in restrooms, which detracted from their overall shopping experience.
- FDFrances Drell2 days ago5.0Matt was very helpful in the plumbing department. He was polite and respectful! Thanks Matt for getting me set up for success in my bathroom project!
- WOWill OlmedoDec 19, 20254.0I love taking my little sweet old miniature pinscher, he loves walkingaround the store with me and sniffing around. I put his jacket on him so he doesn’t get cold from the concrete floor 😊
- ATAmod kumar ThakurDec 8, 20255.0Super service
- MOMadeline O’ConnorNov 29, 20253.0Lowe’s is pretty much what you expect from a home improvement store, just with everything in blue. The staff is generally very helpful, and I usually have no trouble finding someone when I need assistance. The only thing that stood out on my last visit was a large spill in one of the aisles, and it didn’t seem like anyone was eager to clean it up. Other than that, it was a typical Lowe’s experience with plenty of products and friendly employees.
- JJJBNov 8, 20251.0Terrible experience between Michele the head cashier pretending to be a manager during a return to the actual manager Lorrie (sp) not wanting to speak with us and saying getting a store credit for a product we bought at Lowe’s was hit or miss but not wanting to even try made no sense. The product is still brand new & is sold under the Lowe’s brand. Shout out to Quinton for being understanding and trying to help. Been team blue for a while but team orange might be a better fit if this is how Lowe’s is these days.
Frequently Asked Questions About Lowe's Home Improvement
How do I find a product online?
Search using a keyword, Lowe’s item number, brand or manufacturer’s model number. You can also browse by department to shop Lowe’s large selection of items.
How do I check my order status?
Check your order status online by entering the order number or logging in to your MyLowe’s account. You’ll receive email updates if your order status changes.
How do I know if my order is ready to be picked up?
You’ll receive an email with pickup instructions and the location of the store you selected when your order is ready. You can pick up your order during store operating hours at the designated pickup area. Just provide the order confirmation email or order number with your photo ID (state driver’s license, military ID or state ID). For your protection, only the cardholder or an authorized user of the credit card may pick up the order.
How do I return or exchange an item?
Most (but not all) items can be returned within 90 days. If you bought something from Lowes.com, you can start a return online in your Order History before shipping it back to us. For in-store returns, you’ll be asked to provide proof of purchase at the customer service desk. The return barcode for the order works, too, and can be found on your Order Details page.
How do I cancel an item from my order?
You can cancel items from orders that haven’t yet shipped or haven't been picked up in store by signing into your MyLowe’s account and selecting Orders & Purchases. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Find your order and select Details. In the Delivery section of the item you wish to remove, select Cancel. Select a reason for cancellation and then select Yes, Cancel. You’ll receive an email with the updated order information shortly after.
How do I locate information on recalls and product safety news?
Recalls and safety news for products sold through Lowe’s are posted on the Lowe’s Recalls and Product Safety News page.
How do I place an order with a tax-exempt account?
Visit the customer service desk in store to apply for a tax-exempt account.
It appears that I’ve been charged multiple times for an order. How can I resolve this?
These charges are likely authorization holds that are placed throughout the life cycle of your order to ensure the funds are reserved for your purchase. When you place an order, your payment method is authorized for the full amount of the purchase. As items from your order ship, your payment is charged and the authorization is no longer held by Lowe’s. Orders shipped in multiple shipments will be charged separately at time of shipment; therefore, you may see multiple charges, but they'll never exceed the full amount of your order. For orders with longer lead times, your method of payment will be reauthorized to ensure funds remain available until your item is shipped. If you observe multiple pending authorizations, please contact your financial institution as each bank’s policies differ on how long authorizations are held.
What types of products can I find at Lowe's Home Improvement in Austin, TX?
Lowe's offers a wide range of products including paint, patio furniture, home décor, tools, flooring, appliances, plumbing, decking, grills, lumber, outdoor and gardening equipment, bathroom storage, and more.
What are the store hours for Lowe's Home Improvement in Austin, TX?
The store is open Monday through Saturday from 6:00 AM to 10:00 PM, and Sunday from 8:00 AM to 8:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas Day.
Does Lowe's Home Improvement offer pickup and delivery services?
Yes, Lowe's provides both in-store pickup and delivery services for your convenience.
How can I check the status of my online order at Lowe's?
You can check your order status online by entering your order number or logging into your MyLowe’s account. Email updates are sent if your order status changes.
What is the process to return or exchange items at Lowe's?
Most items can be returned within 90 days. For online purchases, start a return in your Order History. In-store returns require proof of purchase at the customer service desk.
Which payment options are accepted at Lowe's Home Improvement?
Lowe's accepts American Express, Cash, Check, Diners Club, Discover, Mastercard, and Visa.
Are there any installation services available at Lowe's?
Yes, Lowe's offers a variety of installation services including appliances, flooring, cabinets, countertops, decks, doors, HVAC, lighting, roofing, and more.
What nearby places can I visit before or after shopping at Lowe's?
Nearby you can visit Urban Air Trampoline and Adventure Park for family fun, Maconda Park West Austin Texas for outdoor activities, or enjoy dining at Schlotzsky’s sandwich shop and Sabor Colombia restaurant.
Is there a propane exchange service close to Lowe’s Home Improvement?
Yes, Blue Rhino Propane Exchange is located nearby for convenient propane refills.
How can the nearby Walmart Grocery Pickup and Delivery service complement my shopping trip to Lowe's?
You can conveniently pick up groceries from Walmart Grocery Pickup and Delivery nearby while shopping for home improvement items at Lowe's, saving time and effort.