Business Details
About
Furniture StoreHome FurnitureChairsCustom FurnitureLa-Z-Boy
La-Z-Boy offers a full range of great-looking, comfortable furniture designed to help customers create the look and ultimately, home of their dreams. Its sofas, sectionals, chairs, recliners and more, come in a variety of styles and are customizable to match each customer’s unique look. The highest quality construction and craftsmanship, combined with professional design services help customers bring their vision to life so they can feel confident and live life comfortably.
Location
Hours
Reviews
4.0
259 reviews
5 stars
165
4 stars
30
3 stars
12
2 stars
8
1 star
44
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor experiences with customer service, including unhelpful responses and lack of follow-up on issues.
Sales Experience
While some customers praised the no-pressure sales approach and helpful staff, others experienced high-pressure tactics and misinformation regarding pricing.
Product Quality
Numerous reviews highlighted issues with furniture quality, including defects upon delivery and dissatisfaction with warranty support.
Delivery Issues
Customers frequently mentioned long wait times for delivery and lack of communication regarding order status.
Pricing Concerns
Several reviews indicated that customers found prices to be high and felt misled by promotional pricing.
- RSRebekah SwannDec 16, 20255.0Victoria was so amazing! She was very knowledgeable about all the chairs, and worked with my budget to help me find the perfect chair. She didn’t push me into anything and explained everything very well. 10 out of 10 experience with Victoria!
- LLLiz LarueNov 27, 20251.0Our sales rep, Anneka was impatient and rude. She pressured me to purchase warranty and leather treatment for an additional $550.00 and was disrespectful when I turned it down. Her communication was unclear and rushed. She won't get a cent of my money.
- HJHal JOct 14, 20252.0I took delivery of my new recliner within the last month and this is what the back cushion looks like. I waited around two months for this custom chair to be made for me and it appears to already becoming damaged! I would recommend going elsewhere for a recliner!
- DSDuane StephensonAug 13, 20253.0The prices are too high!
- LCLinda CollinsAug 10, 20255.0Very nice and friendly
Frequently Asked Questions About La-Z-Boy Austin
What types of furniture does La-Z-Boy Austin offer?
La-Z-Boy Austin offers a variety of furniture including recliners, chairs, sofas, sectionals, loveseats, ottomans, tables, and sleepers.
Where is La-Z-Boy Austin located?
La-Z-Boy Austin is located at 9900 South Ih-35, Austin, TX 78748, United States.
What are the store hours for La-Z-Boy Austin?
The store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 8:00 PM, and Sunday from 12:00 PM to 6:00 PM.
Does La-Z-Boy Austin offer delivery services?
Yes, La-Z-Boy Austin provides delivery services for their furniture products.
Are customers required to show proof of vaccination at La-Z-Boy Austin?
No, proof of vaccination is not required for customers visiting La-Z-Boy Austin.
Which payment methods are accepted at La-Z-Boy Austin?
La-Z-Boy Austin accepts American Express, Discover, MasterCard, and Visa for payments.
Can customers customize furniture at La-Z-Boy Austin?
Yes, La-Z-Boy Austin offers customizable furniture options to match each customer's unique style and preference.
What nearby furniture stores are close to La-Z-Boy Austin?
Nearby furniture stores include La-Z-Boy of Austin, South, Mattress Firm, and Sleep Number, which customers can visit to compare options or complement their purchases.
Are there dining options near La-Z-Boy Austin?
Yes, nearby dining options include LongHorn Steakhouse, Chili's Grill & Bar, It's Just Wings, Austin's Pizza, and Pho With Us, perfect for grabbing a meal before or after shopping.
What nearby services can customers use when visiting La-Z-Boy Austin?
Customers can access services like Firestone Complete Auto Care for automotive needs, OneMain Financial for financial services, and beauty salons like Krush The Look and Amber Pierce Hair in the vicinity.