H A Guerrero Carpet Cleaning and Sales

Reviews

• CK

  Carolina Reid (Kuczynski)

  Jun 6, 2023
  5.0
  I had used HA GUERREO in the past, and it seemed to go well. But this time they lost my order. I had to call them three times to get the rugs delivered. Finally, they were delivered when we were away. I paid in cash and I got a receipt thankfully. Our dog sitter received the rugs, and he immediately noted a very foul smell coming from one of the rugs. our dog sitter received the rugs, and he immediately noted a very foul smell coming from one of the rugs, When the rugs arrived, they were filthy and they smelled so bad that we had to put one of them outside. I had them cleaned because the dog had Peed on the rug. This is why I sent them out. But they came back as if nothing had been done to them they were not cleaned at all. But they did charge me $800 for the service. I feel robbed. I think they just rolled the rugs up and stuck them in a corner lost them and then charged me $800. I think I need a refund so I can hire someone else or they need to call me right away. I know they stay in business with a public school contract, but I’m beginning to wonder if they treat their customers well anymore.
• JS

  Jack Seib

  Aug 25, 2021
  4.0
  Although the expense of clean I ng oriental rugs seems steep, the quality cannot be overlooked. We soon forget the price and long remember the quality. Just saying...
• RS

  Ron Skaggs

  Jan 10, 2014
  4.0
  I had them come in to provide me with an estimate to repair a corner of my carpet as well as clean the carpet once the repair was done. Mark seems very knowledgeable. We set the appointment for the following Friday at 9 AM, I explained I had a meeting set for 1:30 and would need to be done before this time. He called the office and confirmed the appointment and the availability of the crew and equipment. It is now noon and they are a no show. Mark did call this morning at 9:30 to say the crew had another job but would be here shortly. I phoned his office only to be told they are still on the other job and that the dispatcher thought the job was to start at 1PM? I have had to camel my meeting and still have no idea when they will show up because the dispatcher did not know where they were at? I hope they do good work or I will have wasted a day of my life and screwed up the schedule of several business associates for nothing. At this point I would not recommend them as they seem to value their time more than they do their customers. Why set an appointment a week in advance if I'm the only one sticking to it? Follow up, once the crew arrived they were friendly, knowledgeable and did a great job, even taking pet stains out that other cleaning services have not been able to in the past, my carpet is off white so you can really see the slightest stain. I would recommend their work and hope the scheduling issue was not the norm. If they would have been on time I would have easily given them 5 stars.

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